Franklin Lakes Holidays

It was the perfect location for the event we were attending

Absolutely no amenities. This is a no frills location. In window air conditioners, no refrigerators etc. The shower was quite bad,clean but maybe 1 foot wide and no conditioner. 2 very small elevators fit maybe 4 or 5 people and there are at least 12 floors. The cleaning crew were blocking the elevators at check in time so there was no way for anyone to use the elevators in a timely manner. The cleaning woman got smart with me. Not everyone has the ability to walk up or down 12 flights of stairs.

The hotel staff are all accommodating, free breakfast have a huge array of choices.

We were assigned a room where the refrigerator wasn't working (the freezer was fine) - the clerk sent maintenance staff, who tried to gaslight by saying we weren't closing the door properly The Manager intervened, and we got another room - the iron in the new room however, had some kind of adhesive on it, which while ironing my shirt, transferred onto my shirt and ruined it - swapped the iron out, for all the good it did for my shirt Aside from these two things, the hotel is pleasant and quiet - it's just far enough from Times Square that you miss the noise, but close enough that you can walk - the gym is much smaller and more modestly equipped than seemingly advertised The complimentary drinks are a nice touch I would stay here again

The hotel is not bad and is in a good location. Our room was clean, the bathtub had rust on it, though. Also, the toilet paper is cheaper than toilet paper in public bathrooms. One of the things that disappointed us the most is that the pictures of the rooftop area are misleading and outdated. The rooftop does not look like what they’re making it look like in the pictures. It’s under construction and covered now.