Franklin Holidays

The room and lobby were fine but the halls and elevators were in need of repairs. Good value for price. Convenient to where we were going.

Pool was not available and concierge were like robots

Very disappointed with the false advertisement of a heated pool. My family booked this hotel specifically because it claimed to have a heated indoor pool. The pool was unbearably cold and we could not enter. When I called the front desk to simply ask if the pool temperature is regulated because we thought perhaps it needed to be adjusted, the rep answered combatively stating they are by the river and the pool is not a hot tub. That response felt very short and rude when they could have simply stated it could not be heated. In a cold hotel in the dead of winter, their pool is useless unless you want a cold plunge.

Great hotel! Close to the airport and clean. Loved it!

everything was perfect. everything