We were really excited about staying at the Rosewood Haus, and there were a few positives. The décor was lovely, the beds were extremely comfortable, and we appreciated the dressing table in each room, though we couldn't figure out how to make the lighted mirrors work.
However, the positives end there. Unfortunately, the house wasn't very clean overall. There was mold in the upstairs bathroom, and the floors were dirty - I regretted wearing white socks inside. The outdoor furniture is in need of a power wash, and the outdoor rugs were all bunched up under the furniture, making the space feel neglected.
We also ran into issues with basic amenities. The hot tub didn't work when we arrived, and we were told it was “too late to send someone out.” We followed up the next day, and while they said someone would come, we're unsure if anyone actually arrived as we were out for a few hours. When we returned, the hot tub was still only slightly warm, not hot. It wasn't until the maintenance person came to bring us batteries for the nonworking remotes that the hot tub finally became somewhat functional... On the last night of our stay. Side note, many of the remotes were missing batteries/didn't work, and after some back-and-forth, the maintenance person discovered there was no remote for the TV in the sunroom. We ended up downloading an app to make it work. Additionally, the ice maker was broken, and every time we opened the freezer, ice would drop out, making a mess.
For the price we paid, we expected much better maintenance and cleanliness. The house has potential, but more care and attention need to be given to basic upkeep and ensuring everything is functioning properly. As someone who rents properties often, I don't think I've ever had to reach out to a host for so many nonworking items and issues.