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Reviews of Aparthotel Esquinzo Y Monte Del Mar

3 out of 5
Aparthotel Esquinzo Y Monte Del Mar
Calle Escanfraga, Pajara, Las Palmas

Reviews

8.0

Very good

Rating 10 - Excellent. 20 out of 55 reviews" "
Rating 8 - Good. 21 out of 55 reviews" "
Rating 6 - Okay. 7 out of 55 reviews" "
Rating 4 - Poor. 4 out of 55 reviews" "
Rating 2 - Terrible. 3 out of 55 reviews" "

8.2/10

Cleanliness

2.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cameron

Liked: Cleanliness, room comfort
Great experience!
Stayed 3 nights in Jan 2024

4/10 Poor

Jose Carlos

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Stayed 8 nights in May 2023

2/10 Terrible

Barry

Travelled with family
Disliked: Cleanliness, room comfort
RUIN OF HOLIDAY. Monte del Mar/Royal Palm
We have stayed at the Esquinzo Monte del Mar 5 times before. Before and on arrival, nothing was mentioned about what was to come. After 2 days they sent us to eat all meals at their other hotel 3 kms away, The Royal Palm. This was not what we wanted at all. Then they announced that there was to be drilling works in the main pool areas. There were mechanical diggers, loud drills and a gang of workmen. The worst thing was how this hotel group treated us. They refused to pay for the full loss or inconvenience we suffered. They offered no alternatives or apologies or any form of thinking of us being put in this position. We had to sort this out ourselves; We moved to another hotel at our own cost. They eventually refunded 7 nights, but not the full 10 nights. The rest of my family in 2 other apartments did not get any refund or help. They took thousands of pounds from us, ignored our loyalty over the years, and instead presented us with stress. When we decided to make an official complaint and asked for the “Hojas de Reclamaciones” form, they did not produce one. The procedure then would be to contact the local police. I tried to complain after getting home. However, this is not possible, hence my writing on social media. IMHO and from our experience, this hotel group will not worry if you have a destroyed holiday or assist you if things go wrong. They are IMHO inhuman and arrogant. Do you really want to risk that? I am still incensed about what they did to us, weeks later.
Stayed 10 nights in Apr 2023

8/10 Good

Julie

Liked: Cleanliness, room comfort
Good value for money in quiet location
Had a very peaceful stay at this hotel, it is in a very quiet area but that suited us. Beautiful beach a five minute walk away via a very steep slope, not good for elderly or disabled. The hotel also has many steps which we found difficult with heavy bags. The room was clean and comfortable and regular cleaning, towel change etc. Beach towels available from reception for a small fee €2. We had half board which was ok, breakfast plenty of choice, dinner a little limited and not always to our taste. Value for money hotel if you want a quiet beach stay
Stayed 23 nights in Jan 2023

6/10 Okay

ian

Liked: Cleanliness
DISASTOROUS AND WORRYING START TO HOLIDAY
After 1 day it was obvious that the accomodation was unsuitable for us,dispite advising the hotel that my wife had a mobility issue and requesting a ground floor apartment no mention was made of the accessibility of the resturant and the rest of the hotel and area. There were steps everywhere and nothing was on the level,the Beach was some way from the hotel and was only accessible over rough land and a continuous slope most unsuitable for my wife and I.We decided to check out and move to another Hotel in another area this action resulted in an unplaned Taxi ride costing 25 euros and forfit of 2 days holiday including 1 day additional cost to us.A DISSAPOINTING START TO UOR HOLIDAY WHICH INCURRED ADDED COST,LOST OF 2 DAYS AND UPSET . In our view there should be some recompense by hotels .com for failing to fully describe the the hotels location and all the stairs throughout the resort in their hotels description
Stayed 15 nights in Sep 2022

10/10 Excellent

kelvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room are pretty cool, just the separated beds are not good enough for marriage people
Stayed 6 nights in Apr 2022

10/10 Excellent

Justin

Liked: Cleanliness, room comfort
Stayed 8 nights in Feb 2022

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Aparthotel Esquinzo Y Monte Del Mar The Good: Aparthotel Esquinzo is just off the FV2. This is a good location for a car jaunt into Jandia, Morra Jabel, Playa de Cofete, the SE peninsular and beyond. The German and Spanish receptionists were friendly and helpful [Danke/Gracias]. The complex was clean with 2 swimming pools. Overall it was reasonably quiet. Breakfast choice was good; I enjoyed the choice/spread of food and drink. The dining staff were helpful. The sand beach and blue ocean is very near (4 min descending path) where it is safe to swim- we liked this beach. In the complex; there is a small shop for provisions, a souvenir shop and a bar with food. We would definitely stay here again. The Bad: Sound proofing from adjacent apartments could be better. For example the people in the adjoining apartment were noisy after midnight and were forever smoking. This hindered our use of the patio area. Half way through our stay they vacated-we were happy then. The apartment was clean but a little musty. It was once missed by the cleaners- so we had to ask. The bed: It has a “King size” headboard with 2 single beds; when trying to find my wife, I slipped down the crevice! The Ugly: It is not a problem to us. However; on every single beach there are nudists (my wife would say, ‘streakers’) no escape. Craig & Cheryl Lincoln England GB
Stayed 6 nights in Oct 2021

6/10 Okay

Maurizio

Liked: Cleanliness
Ristorante con cibo di scarsa qualità e poca varietà. Sembra una mensa aziendale. Personale gentile e disponibile
Stayed 7 nights in Mar 2024

10/10 Excellent

Desislava

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Es war sehr sauber,ruhig,schöner Strand in der Nähe,auch die Bushaltestelle zu Fuß erreichbar...Wir werden wieder kommen!
Stayed 7 nights in Feb 2024

10/10 Excellent

lina

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Accoglienza ottima, risposte veloci, struttura in restauro ma silenziosa e ordinata.
Stayed 14 nights in Feb 2024

8/10 Good

Daniela

Stayed 14 nights in Feb 2024

6/10 Okay

sebastian

Travelled with partner
Liked: Cleanliness, amenities
EL PERSONAL CUMPLE CON SU TRABAJO,PERO SIN MUCHA SIMPATIA,AL LADO PICINA MAL OLOR, POR LO DEMAS CALIDAD PRECIO, LE DOY UN 7 DE 10 PUNTOS . NO LE QUITO QUE ESTA EN BUEN SITIO ,CO RESPECTO A PLAYA Y NO HAY PROBLEMAS DE APARCAMIENTO.
Stayed 4 nights in Feb 2024

8/10 Good

David

Liked: Cleanliness, room comfort
Stayed 8 nights in Jan 2024

8/10 Good

Mario

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Alles in allem sehr zufrieden 😊

10/10 Excellent

Elisabeth, Muenchen

Liked: Cleanliness, amenities, property conditions & facilities
Alles super seit 12 Jahren
Stayed 19 nights in Dec 2023

8/10 Good

STEPHANE

Liked: Cleanliness, property conditions & facilities
Bien dans l’ensemble. Problème de température dans les logements dépourvus de climatisation
Stayed 12 nights in Oct 2023

10/10 Excellent

ANGELO

Liked: Cleanliness, room comfort
Ottimo residence a Jandia
Residence Hotel molto curati nelle aree comuni; appartamenti rinnovati ; in perfette condizioni sia estetiche sia funzionali; ci siamo trovati molto bene! Eccellente il servizio di Ricevimento e di assistenza tecnica. personale molto preparato e disponibile ad ogni richiesta del cliente e a soddisfare prontamente sia le necessità, sia le urgenze: abbiamo perso la chiave dell'appartamento e in 5 minuti è arrivato il tecnico ad aprirci e a sostituire la serratura dandoci la chiave nuova. Complimenti!
Stayed 7 nights in Sep 2023

6/10 Okay

VERÓNICA

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
NEVERA ROTA
Stayed 2 nights in Jul 2023

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Es muy buen lugar
Stayed 2 nights in Mar 2023

4/10 Poor

Umberto

Stayed 7 nights in Mar 2023

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Sehr ruhig gelegenes Hotel in der Nähe zum tollen Strand. Hatte ein renoviertes Zimmer. Essen im Hotel war nicht so toll. Fußläufig war aber ein sehr tolles Restaurant.
Stayed 7 nights in Mar 2023

8/10 Good

Juan

Stayed 2 nights in Mar 2023

8/10 Good

Inga

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities
Die Unterkunft und Anlage machte insgesamt einen guten Eindruck. Leider war das Studio etwas in die Jahre gekommen, dennoch in einem sauberen Zustand.
Stayed 7 nights in Jan 2023

8/10 Good

lina

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Tutto bene
Stayed 14 nights in Jan 2023

10/10 Excellent

DENISE

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Elisabeth, Muenchen

Liked: Cleanliness, amenities, property conditions & facilities
Die Superiorzimmer sind modern eingerichtet.ich buche nichts anderes mehr:)

8/10 Good

Juan

Liked: Cleanliness, room comfort
BIEN EN GENERAL
Pues es lo que esperba un lugar tranquilo y acogedor al lado de la playa.la cena buffet un poco simple pero bien el desayuno bien tiene 2 piscinas esta muy bien la verdad.tambien hay un minimarket y servicios esenciales cerca
Stayed 2 nights in Dec 2022

8/10 Good

Dunia

Stayed 2 nights in Nov 2022

6/10 Okay

Eric

Disliked: Cleanliness, amenities

10/10 Excellent

María del Mar

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
La zona es tranquila
Stayed 2 nights in Oct 2022

8/10 Good

Gianluca

Travelled with group
Liked: Room comfort
Ottimo
In questa struttura si sta molto bene. Ottimo rapporto qualità-prezzo. Dotato di molti servizi come medico e market. C'è un bel bar-pub e un negozio di souvenir. A 50 metri dal mare. Luogo molto silenzioso. In camera il bidet non funzionava ma non l'ho segnalato perché comunque dopo il mare usavo sempre e solo fare la doccia. Ci tornerò sicuramente.
Stayed 4 nights in Oct 2022

8/10 Good

Gianluca

Travelled with group
Liked: Cleanliness, room comfort
Ci tornerò sicuramente
Più che ottimo il rapporto qualità-prezzo!
Stayed 4 nights in Oct 2022

4/10 Poor

María José

Disliked: Cleanliness, room comfort
No volveremos a repetir
Desde que llegamos todo fueron decepciones. Primeramente no había nadie en recepción por lo que nuestras llaves y las de otros clientes estaban en la puerta pegadas metidas en unos sobres. Cuando entramos en el apartamento a parte de los desperfectos que tenía este (secador roto,sin luz en la cocina ni en la terraza etc) nos encontramos insectos(hormigas por todos lados, mosquitos, arañas...) Insoportable la estancia. Por la noche por fin abrieron recepción y pedimos un cambio de habitación,la cuál nos aceptan pero pagando. Nos enseñan una súper bonita,en la otra parte del hotel (que está reformada),nos la daban a la mañana siguiente y sorpresa...el baño tenía una avería y no pudimos estar en esta tampoco. Nos ofrecen un dúplex,que estaba mejor que el apartamento pero bastante dejado también. Las piscinas dejan bastante que desear,mal cuidadas. Todo no fue malo pero es una pena que lo tengan así. La comida del buffet bien y la amabilidad de los camareros genial. La cercanía a la playa también bien. En definitiva,un sitio con mucho potencial pero muy mal cuidado.
Stayed 3 nights in Sep 2022

10/10 Excellent

Nicolai Michael Sascha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wunderschön, ruhige Umgebung, direkt am Strand (einer der wunderschönsten auf der Insel) sehr kompetente und freundliche Mitarbeiter/Personal.
Stayed 14 nights in Aug 2022

10/10 Excellent

María del Mar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me gustó todo la verdad.
Stayed 21 nights in Aug 2022

10/10 Excellent

Fiorini

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Jessica

Liked: Cleanliness, room comfort
En general muy bien,la piscina un poco abandonada. Y en el restaurante nos sirvieron una Coca-Cola caducada de 2 años jeje. Pero la habitación bien. Habitación superior matizo .
Stayed 2 nights in Jul 2022

8/10 Good

Tony

Liked: Cleanliness, room comfort
Consejos para mejorar
Todo muy bien, aconsejaría cambiar las hamacas de la piscina y la antena de la televisión, solo se veían 4 canales, y la presión del agua de la ducha, de resto todo genial. Gracias
Stayed 3 nights in Apr 2022

8/10 Good

Gabriele Paolo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Molto carina
Stayed 8 nights in Mar 2022

10/10 Excellent

Enrique

Liked: Cleanliness, room comfort
Mejor de lo que esperaba
La habitación superior muy bien,todo nuevo
Stayed 2 nights in Mar 2022

4/10 Poor

Mattia

Travelled with partner
Disliked: Amenities, property conditions & facilities
All accoglienza non c’è stato dato nemmeno un caffè nonostante ci fosse la macchinetta sei obbligato a pagare tutta la colazione completa,la barista della struttura non fa scontrini e mette sempre qualche euro in più che si intasca per il resto tutto ok
Stayed 7 nights in Mar 2022

10/10 Excellent

Marko

Travelled with partner
Liked: Cleanliness
Schönes Appartement. Sehr ruhig, leider nur über viele Treppen zu erreichen. Das Essen war Schulnote 3 ,das Personal bis auf die Rezeption war sehr freundlich.Wir würden wieder kommen.
Stayed 7 nights in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 8 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 21 nights in Nov 2020

8/10 Good

ANGEL

Liked: Cleanliness, room comfort
Aparthotel cercano a la playa. Comodo y completo pero sin lujos. No hay mucha oferta de restauración cerca y quiza la llegada al hotel no este muy bien indicada.
Stayed 2 nights in Nov 2020

10/10 Excellent

Sergio

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2020

6/10 Okay

Michel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 7 nights in Feb 2020