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Reviews of AC Hotel by Marriott Gainesville Downtown

2.5 out of 5
AC Hotel by Marriott Gainesville Downtown
151 NW 14th Street, Gainesville, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 225 out of 349 reviews" "
Rating 8 - Good. 77 out of 349 reviews" "
Rating 6 - Okay. 21 out of 349 reviews" "
Rating 4 - Poor. 11 out of 349 reviews" "
Rating 2 - Terrible. 15 out of 349 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Danielle on 13 May 2024
Hello Robert, Thank you for taking the time to submit your review. We continually strive for excellence and are so happy it shows! We look forward to seeing you again in your future travels to the area

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Danielle on 13 May 2024
Hello Benjamin,Thank you for taking the time to submit your review. We continually strive for excellence and are so happy it shows! We look forward to seeing you again in your future travels to the area.

8/10 Good

BETSEY

Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Danielle on 12 Apr 2024
Hi Scott,Thank you for taking the time to submit your review. We continually strive for excellence and are so happy it shows! We look forward to welcoming you back during your future travels to the area.

10/10 Excellent

irene

Liked: Property conditions & facilities
Great stay would repeat
Stayed 2 nights in Mar 2024
Response from Debbie Brant on 8 Apr 2024
Thank you for taking the time to submit your review. We look forward to seeing you again in your future travels to the area.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clen. Loved the bathroom/shower.
Stayed 1 night in Apr 2024
Response from Danielle on 6 Apr 2024
Hello Chris,Thank you for taking the time to submit your kind words. We continually strive for excellence and are so happy it shows! We look forward to seeing you again in your future travels to the area.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Danielle on 21 Mar 2024
Thank you for taking the time to submit your 5 star review! We look forward to seeing you again!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to UF campus. Clean and friendly
Stayed 2 nights in Mar 2024
Response from Danielle on 14 Mar 2024
Hello Jessica,Thank you so much for submitting your kind words! We continually strive for excellence and are so happy it shows!We look forward to seeing you again in your future travels to the area!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Danielle on 4 Mar 2024
Thank you for taking the time to submit your valuable feedback. We continually strive for excellence and are so happy it shows! We look forward to welcoming you back in your future travels to the area.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location! Walked everywhere
Stayed 1 night in Feb 2024
Response from Danielle on 26 Feb 2024
Hello Julie,Thank you for taking the time to submit your valuable feedback. We continually strive for excellence and are so happy it shows! We love being in walking distance from everything in Gainesville too! We look forward to welcoming you back in your future travels to the area.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Danielle on 9 Jan 2024
Hi Jennifer,Thank you for taking the time to submit your kind feedback! We continually strive for excellence and are so happy it shows! We look forward to seeing you in your future travels to the area!

10/10 Excellent

Robin, Lithia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great but the a/c is sooooooo loud in the rooms. And it never stops. Will come back but bring a white noise machine.
Stayed 1 night in Jan 2024
Response from Danielle on 9 Jan 2024
Hi Robin! Thank you for submitting your review. I have forwarded your comments to our engineering leadership. We look forward to seeing you again!

10/10 Excellent

kimberly, Richmond

Stayed 2 nights in Dec 2023
Response from Danielle on 30 Dec 2023
Thank you so much for taking the time to submit your feedback! We continually strive for excellence and are so happy it shows! We look forward to seeing you again in your future travels to the area!

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
great customer service !!
Stayed 1 night in Dec 2023
Response from Danielle on 30 Dec 2023
Thank you so much for taking the time to submit your feedback! We continually strive for excellence and are so happy it shows! We look forward to seeing you again in your future travels to the area!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC hotel was an outstanding experience
Stayed 1 night in Nov 2023
Response from Danielle on 12 Nov 2023
Hello Michael,Thank you for taking the time to submit your kind words! We continually strive for excellence and I am so happy it shows. We look forward to seeing you again in your future travels to the area.

10/10 Excellent

Julia, Chicago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place to stay
Stayed 1 night in Oct 2023
Response from Danielle on 1 Nov 2023
Hello Julie,Thank you for taking the time to share your kind words! We look forward to seeing you again in your future travel to the area!

10/10 Excellent

Omowunmi, Los Angeles

Stayed 1 night in Oct 2023
Response from Danielle on 18 Nov 2023
Thank you so much for taking the time to share your kind words! We look forward to seeing you again!

8/10 Good

gerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Danielle on 23 Oct 2023
Hello gerri,Thank you for taking the time to submit your valuable feedback! We continually strive for excellence and I am happy it shows. We look forward to seeing you again!

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was friendly. Lighting in bathroom needs improvement
Stayed 1 night in Oct 2023
Response from Danielle on 1 Nov 2023
Hello Gloria,Thank you for taking the time to submit your valuable feedback. We appreciate your kind words!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent
Stayed 1 night in Oct 2023
Response from Danielle on 16 Oct 2023
Thank you so much for taking the time to submit your feedback! We look forward to seeing you again in your future travels to the area!

10/10 Excellent

Kimberly

Stayed 2 nights in Oct 2023
Response from Danielle on 1 Nov 2023
Hello Kimberly,Thank you for taking the time to submit your kind words! We look forward to seeing you again!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Sep 2023
Response from Danielle on 27 Sept 2023
Thank you for taking the time to submit your kind words! We continually strive for excellence and I am so happy it shows! We look forward to seeing you again in your future travels to the area.

4/10 Poor

Danielle

Travelled with family
Room was dirty. Parking lot and valet was chaotic and an accident waiting to happen
Stayed 1 night in Aug 2023
Response from Danielle on 23 Aug 2023
Dear Danielle,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the valet and housekeeping leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Jul 2023
Response from Danielle on 31 Jul 2023
Hi Sierra!Thank you for taking the time to submit your feedback! We look forward to seeing you again soon!

2/10 Terrible

shanna

Travelled with family and small children, Business traveller
Did not meet my expectation. Poor breakfast choices for $15 per person. Also, there was no towels available around the property for use. I requested towel and no one attended to my family until the next day. I had a room down the hallway and the light from the parking lot kept me and my baby up all night . I was very disappointed
Stayed 2 nights in Jul 2023
Response from Danielle on 10 Jul 2023
Thank you for taking the time to submit your feedback. We apologize for failing to deliver excellence during your stay. We hope to see you again in the future.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice. Room was clean. Not a lot of parking options. Area around property was typical college town.
Stayed 3 nights in Jun 2023
Response from Danielle on 10 Jul 2023
Thank you so much for your feedback! We look forward to seeing you again!

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Danielle on 31 May 2023
Thank you! We look forward to seeing you again!

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Danielle on 31 May 2023
Thank you so much for your kind words! We look forward to seeing you again in your future travels to the area!

10/10 Excellent

Samia

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the fact that everything in the hotel was new fresh and modern.
Stayed 1 night in May 2023
Response from Danielle on 31 May 2023
Thank you! We love it too! We look forward to seeing you again.

8/10 Good

Jenny

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Danielle on 25 May 2023
Thank you! We look forward to seeing you next time!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and near everything. Staff very nice and helpful.
Stayed 1 night in May 2023
Response from Danielle on 10 May 2023
Thank you for your kind words! We try our very best to exceed all expectations. We look forward to seeing you again in the future!

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Danielle on 10 May 2023
Thank you! We hope to see you again soon!

6/10 Okay

Margaret Read

Stayed 2 nights in Apr 2023
Response from Management on 26 Jul 2023
Thank you for your feedback.

6/10 Okay

Philip Jay

Liked: Cleanliness, amenities
A/c didnt work in the room .and i was charged $96.00 for valet parking.was never told how much the charge would be on the web site.
Stayed 3 nights in Apr 2023
Response from Management on 26 Jul 2023
Thank you for your feedback!

10/10 Excellent

William

Stayed 1 night in Apr 2023
Response from Danielle on 10 May 2023
Thank you! We look forward to seeing you again in the future!

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2023
Response from Danielle on 23 May 2023
Thank you for your kind words. We are happy you liked us! We look forward to seeing you in the future.

4/10 Poor

Chester

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Breakfast terrible food; burned eggs, cafe in plastic! No selection. Not worth a nickel, unpleasant atmosphere and therefore totally overpriced as well the overnight stay.
Stayed 1 night in Mar 2023

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Rebecca, Ocala

Travelled with family
Liked: Cleanliness, staff & service
The staff was excellent. Room was sufficient. Breakfast was substandard
Stayed 2 nights in Mar 2023

6/10 Okay

Pablo

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
The hotel, room & bathroom were nice, clean and updated. My complain regards the noisy AC and the bathroom low watter preasure. I also would have liked to have self parking options.
Stayed 1 night in Mar 2023

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was nice
Stayed 1 night in Mar 2023
Response from Danielle on 10 May 2023
Thank you! We hope to see you again!

10/10 Excellent

Carlette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very modern, super clean hotel. Very nice lobby bar in the evening. The only issue was, being unfamiliar with the area, we didn't know where to park and were forced to use valet parking, which was $35. Lots of one way streets in the area.
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Stayed 1 night in Mar 2023

10/10 Excellent

Daniel, Sparta

Travelled with family
Liked: Cleanliness, staff & service
location to UF
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facilities, centrally located, walking distance to almost anything you might need
Stayed 2 nights in Mar 2023

10/10 Excellent

Latonya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2023

10/10 Excellent

Tina, JUPITER

10/10 Excellent

Joseph

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, responsive, and accommodating; particularly with a late check-in in the middle of the night.
Stayed 1 night in Feb 2023

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very sterile and cold. However they are super clean.Not much room to hang and store things. One pod of coffee, so had to ask for more. Really loud ventilation and HVAC system sounded like a jet plane in our room. I did not sleep well at all.
Stayed 3 nights in Jan 2023

10/10 Excellent

Jorge, Doral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel in the best location
Stayed 1 night in Jan 2023