Gainza Hotels

"Staff are very responsive and respectful."

"Rooms were spacious and comfortable. There were restaurants nearby so food options were not limited. Property was not too far from the city centre. Plenty of parking available in the back. Staff were all friendly and helpful. 10/10 would stay here again!"

"place is convenient"

"I booked this hotel based on the beautiful photos and glowing descriptions on their website – what a mistake. The reality was a completely different story. The pictures showed clean,very neat room. but what I walked into was outdated, poorly maintained, and honestly felt dirty moldy place. The furniture was scratched and worn, the bed linens looked like they hadn’t been replaced in years, and the bathroom was cramped and had a weird smell.its was a non refundable room but will do my best to...

"Clean"

"You won't know if it's the hotel because the signage is a little confusing, at least for me. The room was clean and receptionist was nice. You have to ask for towels in the front desk since they don't put it in the room for your arrival. AC works well tho the remote gave us a hard time. Additional 250 pesos for extra person is a reasonable price since it already comes with extra bed and beddings. Luckily our room has a Prime Video subscription so me & my friends enjoyed watching while waiting...

"Bus terminal is just beside the property. Staff are very courteous. "

"Love this place and the people running it! So kind and helpful. So glade I picked it. And the walk in the park at night was awesome. Not to mention the mall is right across the street I will return. FM"

"Its not in Naga but in Pili Camarines Sur. Information provided to Expedia was false. It is 5.5 km from town proper. Called the hotel to send us location but the reception said she doesn’t have celphone load. Location is very hard to find and isolated with no restaurants or store. Took us 2 hours to find the place and just wasted our time. Staff are not helpful. Supervisor walked out leaving her staff deal with our problem. Cancellation charges was 70% of what we paid for the reservation. Will...

"We had a comfortable stay at the hotel. The hotel and room are clean, the staff is nice and courteous and the breakfast is good. The location is perfect for bus travelers like us since it's right across the Bicol Central Terminal."