Exterior

Reviews of Knights Inn Gallup at 3208 W Hwy 66

2 out of 5
Knights Inn Gallup at 3208 W Hwy 66
3208 W Highway 66, Gallup, NM

Reviews

6.0
Rating 10 - Excellent. 83 out of 514 reviews" "
Rating 8 - Good. 120 out of 514 reviews" "
Rating 6 - Okay. 119 out of 514 reviews" "
Rating 4 - Poor. 75 out of 514 reviews" "
Rating 2 - Terrible. 117 out of 514 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great night rest. Quick check-in. friendly staff. Hot Shower.
Stayed 1 night in Mar 2024

6/10 Okay

Arnold, Tuba City

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Property is run down. Staff are not dress to impress. Iron damaged my shirt and needs to be replaced. No breakfast/coffee at 7 am. Property lights is dim and needs bulb replacements. Train goes by every hour and is loud. You get what you pay. Overall, needs a major TLC.
Stayed 1 night in Jan 2024

10/10 Excellent

terri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the guy in the front is very friendly, he talks with you and makes sure you get the accommodations you need
Stayed 1 night in Jan 2024
Response from Daksha on 23 Jan 2024
Thanks for taking time to write. We appreciate your comment

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daksha on 23 Jan 2024
Thanks

8/10 Good

Lee

Stayed 1 night in Dec 2023
Response from Daksha on 23 Jan 2024
Thanks

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Daksha on 23 Jan 2024
Sorry we could not make to exception. we always work hard make every guest comfortable.

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023
Response from Daksha on 23 Jan 2024
Thank you for taking time to grade our property.

6/10 Okay

Megan

Stayed 1 night in Nov 2023

4/10 Poor

terri

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The floors aquicked and curtains don't close
Stayed 1 night in Nov 2023
Response from Guest Relations on 30 Nov 2023
Dear Terri,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. We wish you well and hope you'll consider giving us another try someday.

10/10 Excellent

Shanae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Justin gods angel
Justin is a amazing person an angel sent from god he is the best so helpful n will take the time to help anyone i belive i wish u nothing but the best n happy holidays i would stay again ..
Stayed 1 night in Nov 2023

2/10 Terrible

Melissa, Canton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were driving from Michigan to Arizona, long drive! After 20hrs of driving we booked this room, went to check in and there was nobody working there! A phone was left on the counter, dialed 0 it just rang the attendant never answered! Called the other number for customer service it happened to be a co-worker at the super 8 down the street, they sent us there to get a room…. The lady was rude, and looked like I just woke her up! The hotel itself was a old, dirty, and definitely not worth what they are charging per room! I will never stay or even think about booking with this company again! I should have just slept in my truck!
Stayed 1 night in Nov 2023
Response from Guest Relations on 22 Nov 2023
Dear Melissa,What you have described is disheartening, and we apologize for the issues you dealt with. Your constructive feedback is gratefully received and will be used to help us improve the quality of our accommodations and service. Thank you for taking a moment to share your thoughts, and we hope your future travels are pleasant.

8/10 Good

Vanessa

Liked: Cleanliness, staff & service
Good for a quick over night stay. Basically clean, but slightly run down. Good price.
Stayed 1 night in Nov 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

James

Travelled with partner
The room was OK. The facility itself needs a lot of updating. The clerk was good, attentive, and responsive. Everything in the room worked. If you want an inexpensive room for the night it was OK!
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Shirley

Travelled with partner
Disliked: Property conditions & facilities
There was no one at the reception desk when we arrived. He had gone out to run errands. The room was very dark. Only 2 bulbs burning over the bathroom sink. Old carpeting. Price was cheap though.
Stayed 1 night in Sep 2023

8/10 Good

enrique

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Raynard

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV didn't work. Phone didn't work. No one was available at front desk. Area was too dark.
Stayed 1 night in Sep 2023
Response from Daksha on 24 Sept 2023
Sorry we didn't salsify your need , we will make sure it will not happen again, Thanks for staying with us.

8/10 Good

Eugenia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Daksha on 24 Sept 2023
Thanks we appreciate your time to review our property.

6/10 Okay

michelle

Building is pretty old.
Stayed 1 night in Sep 2023
Response from Daksha on 12 Sept 2023
Thanks

2/10 Terrible

Banjo Gonzales, Gallup

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doorlock was busted. Could see through the crack in the door. Drywall patches unpainted, red stuff (blood from people shooting up) on the ceiling above the bed. Ac unit one temp and loud. Owner was rude to everyone he dealt with while i was there. Then when Expedia called him about my over charge, he said he had to ask his manager! They are liars and know how to play expedia to their advantage. I got charged $20 extra for using Expedia with no refund. Butt they told expedia that it was for towel deposit. Not cool.
Stayed 2 nights in Aug 2023
Response from Guest Relations on 8 Sept 2023
Dear Banjo,Thank you for leaving us a review. We are disappointed that we were unable to meet all of your expectations. This is not typical of the high standards of stay that we strive to provide for our guests. We apologize for any confusion that you might have faced. Your feedback is important to us, and we will be sure to share your experience with our team for review and improvement. Please consider booking another stay with us for a better stay.

6/10 Okay

Justin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff at reception was nice but the room had clear signs of water damage. Also the hotel in general was not in great condition. It was a cheap stay but won’t be going back.
Stayed 1 night in Aug 2023
Response from Daksha on 12 Sept 2023
Thanks

6/10 Okay

HUGO J.

Travelled with family
Disliked: Cleanliness, amenities
Mouse in the room
Stayed 1 night in Aug 2023
Response from Daksha on 12 Sept 2023
Thanks

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Daksha on 12 Sept 2023
Thanks

2/10 Terrible

Boris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most awful place I've ever stayed in.
Stayed 1 night in Aug 2023
Response from Da on 18 Aug 2023
We work hard to make every stay comfortable. sorry we didn't make your stay comfortable.

4/10 Poor

Ruth, Window Rock

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from DA on 18 Aug 2023
Sorry we try to make every stay comfortable. We will make sure and work hard to make your stay comfortable next time.

8/10 Good

Donnita, Lancaster

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this was a really nice stay considering the price point. The only thing that could have been better is the carpet needed a good cleaning and there was no breakfast or coffee. This definitely wasn’t a deal breaker as everything else was good! I would definitely stay here again!
Stayed 1 night in Aug 2023
Response from DA on 18 Aug 2023
Thanksa

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There were no amenities that it said it had online and there was a mouse in our room.
Stayed 1 night in Aug 2023
Response from Guest Relations on 11 Aug 2023
This is not representative of the high standards that our team works hard to maintain. Our guests are encouraged to contact the front desk immediately for any issues, and we hope they were able to aid you during your stay. We will be sure to alert the appropriate team members for review and improvement. Thank you for your time.

8/10 Good

Driscoll

Business traveller
Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from DA on 18 Aug 2023
Thanks

8/10 Good

Dewayne

Stayed 1 night in Jul 2023
Response from Da on 18 Aug 2023
Thanks

8/10 Good

Thaddeus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok. I was too tired I fell asleep.
Stayed 1 night in Jun 2023
Response from DA on 18 Aug 2023
Thanks We appreciate your comment.

8/10 Good

Triva

Stayed 1 night in Jun 2023
Response from DA on 18 Aug 2023
Thanks

6/10 Okay

Mary

Travelled with family
Took over 20 minutes to get someone to the front desk to check us in.
Stayed 3 nights in Jun 2023
Response from DA on 18 Aug 2023
Thanks

4/10 Poor

Lashonda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pool was not heated and too much chlorine. Made our nostrils hurt. Towels were not available for our next day stay. Continental breakfast was not available. Nor COFFEE.
Stayed 2 nights in Jun 2023
Response from Guest Relations on 12 Jun 2023
Dear Lashonda,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your stay, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

2/10 Terrible

Murray

Stayed 1 night in Jun 2023

4/10 Poor

Monica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Dianna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Questionable
Pool was closed, no elevator and my bed had stains on it.
Looks like blood.
Same area different picture.
Who know what the heck that is!!
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
I would say it is will worth it's price
Stayed 1 night in May 2023

10/10 Excellent

Julius

Stayed 1 night in May 2023

4/10 Poor

Paul

Business traveller
Disliked: Staff & service
The lady in front was rude I couldn’t hear her . Very annoying
Stayed 1 night in May 2023

10/10 Excellent

Michael

Stayed 1 night in May 2023

2/10 Terrible

Denise

Stayed 1 night in May 2023

2/10 Terrible

Fernando

Disliked: Cleanliness, amenities, property conditions & facilities
Room smells like a second hand store. Bathroom have rust and moldy areas. Could not shower due to shower knob broken as switching from cold to hot.
Stayed 1 night in Apr 2023
Response from Guest Relations on 30 Apr 2023
Dear Fernando,This is not what we like to hear. Providing clean, comfortable, and well-maintained lodging is crucial to us, so to learn of your experience is truly disheartening. We will do better. If there is any chance to welcome you back and change your perceptions, we'd be thankful for it.

10/10 Excellent

Joseph

Stayed 1 night in Apr 2023

4/10 Poor

Glenn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
From the picture looks great but room was fair bathroom a lot to desire. Rush on walls handle came off the tub
Stayed 1 night in Apr 2023
Response from General Manager on 21 Apr 2023
Dear Glenn,Thank you so much for all your comments, and we're sorry to hear about any disappointment in the upkeep of our accommodations. We'll be sure to keep your comments in mind as we continue to make changes for the future, and we hope you'll join us again soon.

4/10 Poor

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
The property badly needs a facelift. The shower area was moldy. Barking dog at 6:30am. The indoor pool was not opened as advertised because it looked like a swamp pond that appeared not be open in the future.The staff lady was polite and helpful
Stayed 1 night in Apr 2023
Response from Guest Relations on 20 Apr 2023
Dear Michael,We're sorry to hear about any disappointment in the upkeep of our accommodations, and we'll keep your comments in mind for the future. Thank you, and we hope you'll consider joining us again soon.