Ratings based on 1,205 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia-verified reviews
5 out of 5
Recommended
for Everyone
by a verified traveller from wexford

Work as usual

Posted 22-Sep-2018
Great Hotel Great breakfast- all around fantastic food . Nothing I could criticize about this place - always my first choice when I’m in the area . Unfortunately a couple of the rooms in A wing are a bit noisy near the plant room - but it’s not enough to keep you awake after a good dinner 😁
Comment from Hotel Management
23-Sep-2018 by l, Hotel Management
Dear Grahame, Thank you so much for your lovely comments, I am so delighted to read that The Connacht Hotel is your first choice when you come to Galway. I will address the issue you have highlighted with regards to the noise from the Fans. We look forward to welcoming you back to us on your next trip to Galway. Thank you so much for continuing to choose to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
3 out of 5
by a verified traveller

Posted 22-Sep-2018
Very large hotel. We did not sleep well Bed and pillows were very hard Service fine. Swimming pool good but long way from room.
Comment from Hotel Management
23-Sep-2018 by l, Hotel Management
Dear Guest, Thank you so much for your feedback, we are always delighted when our Guests take the time to share their experience. I am so sorry that you did not sleep as you found the pillows and bed too hard for you. We would usually receive very positive comments on the comfort of our Beds and we can offer you an alternative pillow had we know of your discomfort. Thank you for choosing to stay with us, I hope that you will consider returning to visit us should you visit Galway again. Kindest regards, Louise Pettit Guest Relations Manager
4 out of 5
by a verified traveller

Posted 18-Sep-2018
The staff were amazing and very helpful. The restaurant in the hotel had delicious fish and chips too!
Comment from Hotel Management
20-Sep-2018 by Louise , Hotel Management
Dear Guest, Thank you so much for your lovely comments. I am delighted that you enjoyed your stay with us and in particular that you found the staff so friendly and helpful. Kindest regards, Louise Pettit Guest Relations Manager
4 out of 5
Recommended
for Everyone
by a verified traveller from belfast

Good choice of hotel

Posted 17-Sep-2018
Pros: Staff Restaurant
Cons: Probably needs an upgrade in some areas ,carpets and bedrooms
Location: Good for access to Connemara via road networks,walk to city centre approx 25 minutes , short taxi drive back ,
Good restaurant,we had 3 great evening meals,very helpful friendly staff,good base for Galway holiday ,good pool, decent room , good standards of cleanliness, Very very busy hotel
Comment from Hotel Management
20-Sep-2018 by Louise, Hotel Management
Dear Marie, Thank you so much for your lovely comments. I am delighted that you enjoyed many aspects of your stay with us and in particular that you found the staff so friendly and helpful. Kindest regards, Louise Pettit Guest Relations Manager
5 out of 5
Recommended
for Everyone
by a verified traveller from NewZealand

Nice hotel

Posted 05-Sep-2018
Pros: Size of room, pzrking and lUndry.
Large complex but well serviced hotel. Rooms very good size. Has laundry facilities.
Comment from Hotel Management
07-Sep-2018 by l, Hotel Management
Dear Bill, I am delighted to receive your very positive comments regarding your room, out hotel and our laundry facilities. I am so happy to know that you enjoyed every aspect of your recent stay. Thank you for sharing your experience with us. I hope that we will have the pleasure of looking after you again in the near future. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
5 out of 5
by a verified traveller

Posted 02-Sep-2018
Nice hotel with courteous staff. Good location and easy access to town.
Comment from Hotel Management
07-Sep-2018 by l, Hotel Management
Dear Guest, Thank you for your very positive feedback. In particular it was lovely to read that you found the staff courteous during your visit. I am so happy to know that you enjoyed every aspect of your recent stay. Thank you for sharing your experience with us. I hope that we will have the pleasure of looking after you again in the near future. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
4 out of 5
Recommended
for Everyone
by a verified traveller from Belfast

Close to city centre and coastal routes

Posted 28-Aug-2018
Pros: Great pool and kid facilities. Nice friendly staff. Breakfast was very good, excellent selection of quality produce.
Cons: Perhaps improving the TVs in the room as the channels and quality of reception weren’t great.
Very enjoyable break. Nice relaxing hotel. Great pool for the kids and very central to everything.
Comment from Hotel Management
28-Aug-2018 by Louise, Hotel Management
Dear GR, Thank you so much for your very constructive comments. I am happy to read that you enjoyed many aspects of your stay and we will do our best to improve on the areas you have highlighted in your feedback as needing improvement. Thank you for staying with us and I hope that you will return to visit us again, we appreciate you giving us the opportunity to address this issue by sharing your experience.. Kindest regards, Louise Pettit Guest Relations Manager
1 out of 5
by a verified traveller

Posted 27-Aug-2018
Dirty dirty dirty. There was no shortage of blood stains on the hallway carpets, dead cockroaches in the elevator, or just plain old pee stains in the bathroom. Absolutely horrendous.
Comment from Hotel Management
30-Aug-2018 by Louise, Hotel Management
Dear Guest, We always appreciate our Guests feedback, even when the first time we hear about such a negative experience ism when we read it on Expedia Guest Reviews written Anonymously. It is most unfortunate that you did not give us the opportunity or the courtesy to share your experience with us in person during your stay. We have checked the claims made in your review and cannot find any evidence, to support these claims. If you would like to contact me directly regarding your experience, I would value this opportunity. Kindest regards, Louise Pettit Guest Relations Manager
4 out of 5
by a verified traveller from Toronto, Canada

Posted 22-Aug-2018
Easy access to Galway and routes out of Galway. Hotel is ideal for families - loved the activities they offer for children. on the other hand, if not travelling with children, it's a bit noisy. Was very busy so hard to find seating in the evening at the pub to hear the music. Restaurant and pub were very good.
Comment from Hotel Management
20-Sep-2018 by Louise, Hotel Management
Dear Irene, Thank you so much for giving us your feedback. I am very sorry for the delay in responding to you. I am very happy that you enjoyed many aspects of your stay but I am sorry that you found the Hotel very busy during your stay. Thank you for staying with us and I hope that you will consider returning to us on your next trip to Galway. Kindest regards, Louise Pettit Guest Relations Manager
5 out of 5
Recommended
for Everyone
by a verified traveller from london

Lovely hotel within touching distance of the city

Posted 21-Aug-2018
We were very impressed with this hotel, had very good facilities which included a swimming pool, gym, bar, restaurant and a large amount of parking for your car. For the money we paid for it, there was a lot on offer. The breakfast was lovely with your choice of hot and cold food. The staff were always very friendly and greeted you with a smile. The hotel itself was literally a 5 minute drive from the city centre where all the main nightlife and restaurants were so you can easily drive in and park up in one of their many car parks and explore the town day and night. Couldn’t recommend this hotel enough. Would definitely stay here again if I came back to Galway.
Comment from Hotel Management
13-Sep-2018 by l, Hotel Management
Dear Neil, Thank you for your 5/5 score and your lovely comments following your recent stay with us. I am delighted to you enjoyed every aspect of your stay with us and I very much appreicate your recommendation of our Hotel based on your experience. It is particularly nice to read that you found the Team smiling and friendly throughout your visit. It is great to read that you would definately come back to visit us again and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager