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Reviews of Arabian Bay Resort - Bukit Gambang Resort City

3 out of 5
Arabian Bay Resort - Bukit Gambang Resort City
Bukit Gambang Resort City, Gambang, Pahang

Reviews

6.8
Rating 10 - Excellent. 18 out of 134 reviews" "
Rating 8 - Good. 41 out of 134 reviews" "
Rating 6 - Okay. 57 out of 134 reviews" "
Rating 4 - Poor. 14 out of 134 reviews" "
Rating 2 - Terrible. 4 out of 134 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Shah, Johor Babru

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
If you all want to stay to this hotel please bring a long your barth towel. Hotel not provided the towels No room services are available Room dasty.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020

6/10 Okay

Rosman

Travelled with family
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

MZ

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Suitable for family.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A package with the water park and safari park ticket is awesome!
Stayed 2 nights in Jan 2020

6/10 Okay

Ivan

Travelled with family
Disliked: Property conditions & facilities
Never staying here again!
Not a maintained place. The room has issues even with opening the EM lock! The whole area was not even made to be a hotel. Room cleaning service and rubbish collection services utilise the same pathetic, slow lift as guests! Safari Park was pretty pathetic too!
Bukit Gambang Safari Park
Bukit Gambang Safari Park
Bukit Gambang Safari Park
Stayed 1 night in Dec 2019

6/10 Okay

RAMLAH

Travelled with family
Liked: Staff & service
The floor is wet during check in .... overall ok
Stayed 1 night in Dec 2019

8/10 Good

Fateem, Shah Alam

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff are very nice and helping. The buildings are well maintained but certain area left un-managed. The room condition is a bit expensive for the price. floor not mopped clean. Dust everywhere in the room, balcony not cleaned. I guess there's bed bugs too coz my kids and I got red itchy bumps on our skin when wake up in the morning.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This properties good for family trip.
Stayed 2 nights in Aug 2019

6/10 Okay

Seri, Kuala Lumpur

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Dispointed with "eco green" which was apply to bed sheet and towel
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Azrin

Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Overall.... Not so good. Not so guest-friendly frontdesk staff. Hotel walkway, lift lobby and lift soooo dirty, dusty, full of stains, ciggarette butts etc.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Jaflus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Ahmad Raffie, Pekan, pahang

Liked: Cleanliness, staff & service
Need some improvement for hotel service!!!
when check in we encounter bad habit, some of the guest smoking nearby hotel lift. I am having my children expose to the smoke. I really hate that, even though we have warn them, they just ignore me. on daylight, the hotel did swith off the corridor lamp. walkway to the room is too dark,I do recommend the hotel should switch on the walkway lamp because it is really dark. I do request non smoking room, but the hotel give me the room for smoker.. they also put ashtray in my room. I really disappointed with this. nothing warn me about this hotel do keep deposit in cash. they do not prefer to use credit or debit card... another minus point there.. you should warn me about this in your hotel description. luckyly I do prepare some cash money because of ticket to safari park. this hotel os close to water park and safari park. the safari got alot of animals, and it do have lot of event there.. almost every one hour they do prepare live show.
Stayed 1 night in Mar 2019

4/10 Poor

Lee, Johor, MY

Business traveller, Travelled with partner
Disliked: Cleanliness
The room aircon is poor. And the pillow cover and bedsheet is so dirty.
Stayed 1 night in Mar 2019
Response from Bukit Gambang Resort City on 29 Mar 2019
Dear Mr./Mrs. Lee, It is with great concern that we are responding to your complaint regarding the faulty air-conditioning & ageing linen in your room during your stay with us on the above date. Please accept our sincerest apology for the inconvenience caused and your hotel experience was not the quality of service’s Bukit Gambang Resort City represents. We will investigate and take action on it and I hope that you will give us a chance to serve you better in the future. Thank you. Sincerely Bukit Gambang Resort City

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok for release tension
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service good
Stayed 3 nights in Dec 2018

4/10 Poor

Cheong

Disliked: Property conditions & facilities, room comfort
paid for 3 adults and 1 child but got a single room with extra mattress. all other things are meant for 2 persons only.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms okay but corridors, walk steps not clean.. no lighting on walkways and smelly
Stayed 1 night in Sep 2018

4/10 Poor

Alex, Kuala Lumpur

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Canteen food
Breakfast provides no fruit juice, lousy canteen style Of coffee, limited choice of eggs (no on the spot cooking of simple food like fried egg). Even saw a crochoches walking on the floor! The price paid for the breakfast should be well below RM20.00 per person instead of RM38/ RM40 per person. Not enough complementary coffee stick provided.
Stayed 2 nights in Sep 2018

4/10 Poor

Gan, Kuala Lumpur

Liked: Staff & service
Disliked: Cleanliness, room comfort
Need major improvements
Visited on 9 sept 18 and was my second visit after 3yrs. First visit was good but this time it was horrible experience. We checked in late at 7.30pm because there was no tram (bus) service from savana station to exit point and exit point to hotel. Our room was not ready when we got the access. We were lucky we saw room service lady at the end of corridor and requested her to assist to clean up the room. She took 30mins to clean but she told us no drinking water and towels available. Very disappointed. Here i must mentioned dispite crowded and agitated visitors, staff manning the check-in counters still managed to give a smiling face and properly greeted me. Keep up the good work! The rest of the problems, the management have to really improve it.
Stayed 1 night in Sep 2018

4/10 Poor

Zulkiffli, Melaka

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hospitality
Requested item are not provided as plan. Bad walkway lighting and breakfast ni have variety in food
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
Stayed 1 night in Jul 2018

6/10 Okay

moon, malaysia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice hotel but cleanliness need to improve
Nice big room. Disappointed when check in as the bedsheet is dirty with mark , kettle is dirty ,rust and full of ants inside . Floor is not been clean properly .
Stayed 1 night in Jun 2018

4/10 Poor

Nany, Kuala Lumpur

Disliked: Cleanliness
Not worth the money..the toilet not so clean.The staff forget to do housekeeping for my room.For the room price,better to find much better hotel in Kuantan.
Stayed 2 nights in Apr 2018

6/10 Okay

Murugan, Johor

Good hotel at Gambang area.
Overall experience is good and found one of the good strategic place to stay.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Mohd Nor

Waiting Time At The Safari Park.
The management of the Safari Park has to add more ticketing booth during peak hours. We have to wait for two hours to have a tour to the Safari Land.
Stayed 2 nights in Dec 2017

6/10 Okay

Khairul, Johor

So far so good..just nice experience with my small family
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good moment spent time at Bukit Gambang Resort City.
Stayed 1 night in Dec 2017

6/10 Okay

mohana, kl

Disliked: Cleanliness, property conditions & facilities, room comfort
dirty aand not properly maintained hotel
the theme park and safari was ok but the cleaniness was bad
Stayed 1 night in Dec 2017

6/10 Okay

dinayu, kuala lumpur

Nice room
Nice resort and very good for small family. Enjoy here.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for family
Stay is good but to access to pool area have to walk about 300mtrs.
Stayed 1 night in Dec 2017

8/10 Good

Norul Azim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pricing with combo for entering waterpark and safari. Wish to come back again
Stayed 1 night in Nov 2017

6/10 Okay

Rushdan

Fair hotel room. Iron is not provided. Need to go 6th floor to iron your clothes
Stayed 2 nights in Sep 2017

6/10 Okay

Lynn hamzah, melaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
suitable for family vacation
As expected, comfortable for big family, breakfast food was marginal. Good accessibility for wheel chairs. Hotel swimming pool is adequately maintained and clean. Staff are helpful.
Stayed 2 nights in Aug 2017

6/10 Okay

John, Kuala Lumpur

Average stays
Room facilities are limited. Towels are yellowed and old. Air conditioning is not cold. The kettle is not good to use. Suggest the guest to bring themselves if consider to stay there
Stayed 2 nights in Jun 2017

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jun 2017

6/10 Okay

Sivaprakash

Liked: Staff & service, room comfort
WiFi is not good at all. Very very bad. Room aircon not cool .
Stayed 2 nights in Jun 2017

10/10 Excellent

Janelle, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place For Kids
Great place for short trip getaway. Kids will have a great time at the theme park.
Stayed 1 night in Jun 2017

6/10 Okay

KM, selangor

Liked: Staff & service
Worth with the price paid.
Good and relax holiday with family. The management should increase lighting on the way to the stairs and lift, very dark during night time. Not safe to walk alone.
Stayed 2 nights in May 2017

10/10 Excellent

mohd sarazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Lift close door button not functioning. Entrance from parking bit far for guest using wheel chair as nearest entrance only have staircase. Should have tv at hall for 2 rooms apartment. Balcony grill bare quite wide for 2 years or less kid. Others facilities quite OK. Swimming pool is great.staff is friendly.