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Reviews of Microtel Inn & Suites by Wyndham Gambrills

2 out of 5
Microtel Inn & Suites by Wyndham Gambrills
2525 Evergreen Rd., Gambrills, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 455 out of 730 reviews" "
Rating 8 - Good. 168 out of 730 reviews" "
Rating 6 - Okay. 59 out of 730 reviews" "
Rating 4 - Poor. 26 out of 730 reviews" "
Rating 2 - Terrible. 22 out of 730 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Crystal

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Aaron

Stayed 1 night in May 2024

10/10 Excellent

Roxana

Very clean and friendly
Stayed 1 night in May 2024

4/10 Poor

john

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The beds were very comfortable. While pleasent the check--in people on normal matters clueless on normal matters. Examples: 1. We couldn't find phone charger. 2. They had no idea on how to change the room temperature (Ther said we try to keep rooms at same temp) 3. The water was ice cold on Sunday am. Just shrugged their sholders. 4. When no one showed up to clean our room on Saturday they said we had to call. And also something about Covid??? I5. tripped and fell on the way out. No big deal and it was my fault. But your doorman just stood there, not offering help. The boss man came in Saturdat and fixed the heat. This complaint is not just 1 person. No on seemed trained..
Stayed 2 nights in May 2024
Response from Diana Vera, GM on 6 May 2024
Thank you for taking the time to tell us about your experience at Microtel and suites by Wyndham Gambrills. I am sorry that your experience did not meet your expectations. Please allow me to express my sincere apologies.Your feedback is very important to us and I’m saddened to hear that you did not enjoy your stay with us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We appreciate the time you took to share your concerns and it is how hope that you will give us the opportunity to better serve you in the future

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorites
Stayed 1 night in May 2024
Response from Diana Vera, GM on 6 May 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Alyssa

Stayed 1 night in Apr 2024

10/10 Excellent

Jamar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and did everything with a sense of urgency. The room was comfortable, however the bathroom floor hadn't been swept thoroughly and there were strains of hair everywhere. Breakfast was fresh and tasty and the area had many options to eat or order in. I'd definitely stay there again.
Stayed 2 nights in Apr 2024
Response from Diana Vera, GM on 30 Apr 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our staff helpful. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Diana Vera, GM on 30 Apr 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

madeleine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Diana Vera, GM on 30 Apr 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

ermelinda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. So clean and comfortable.
Stayed 1 night in Apr 2024
Response from Diana Vera, GM on 25 Apr 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Mike

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have stayed at this hotel many times and this last time the room I received just had a few problems. It was on the first floor by the parking lot and I could never open the curtains because there was no privacy. Every time someone up stairs flushed the toilet there was a loud banging sound. I would recommend to get a room on one of the higher floors in the back of the hotel.
Stayed 3 nights in Mar 2024
Response from Diana Vera, GM on 25 Apr 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

wilhelmina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very calming, relaxing and clean nightly stay. The surroundings where pleasant and peaceful. Plenty of shopping and eateries.The staff was very professional. The room was full of modern upgrades with a nature view. Very nice! I will definitely recommend this hotel.
Stayed 1 night in Apr 2024
Response from Diana Vera, GM on 25 Apr 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

MARY LYNNE, GIRARD

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty bathroom floor reported X4 to front desk on first arriving. Never addressed. Also stained carpet and red stains on bathroom sink & light switch. Very disappointing ! Will not return in the future.
Stayed 2 nights in Apr 2024
Response from Diana Vera, GM on 25 Apr 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your guestroom cleanliness was not up to standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Diana Vera, GM on 25 Apr 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Takisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the facility was clean & quiet. I will definitely return.
Stayed 1 night in Apr 2024
Response from Diana Vera, GM on 12 Apr 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very clean!
Stayed 1 night in Mar 2024
Response from Diana Vera, GM on 4 Apr 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel to be clean. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

LaTanya

Liked: Cleanliness, staff & service
Convenient to shopping, clean rooms, breakfast included. Noise level from hvac too loud (and often) and causes uneasy rest. Shower hot water takes up to five minutes to activate, but excellent pressure. Overall, visited facility a few times, and great price and convenient for my needs. Room was very clean, and beds comfortable.
Stayed 1 night in Mar 2024
Response from Diana Vera, GM on 29 Mar 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive feedback.Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Clarence

Stayed 1 night in Mar 2024
Response from Diana Vera, GM on 12 Apr 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Tracee

Stephanie was great! I had a late check-in and she made sure I was checked in and taken care of.
Stayed 1 night in Mar 2024
Response from Diana Vera, GM on 20 Mar 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Diana Vera, GM on 19 Mar 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Short but good experience
Stayed 1 night in Mar 2024
Response from Diana Vera, GM on 19 Mar 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Jeanette

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff were extremely accommodating. Underwhelming appearance of lobby and eating area. Rooms themselves were dark and clinical. Forgettable!
Stayed 1 night in Mar 2024
Response from Diana Vera, GM on 19 Mar 2024
Thank you for your feedback. Regarding the Lobby and eating area, We will use this information as a tool for improvement.We hope you will consider us again for your future lodging needs.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

2/10 Terrible

George

The breakfast was poor
Stayed 1 night in Feb 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your feedback. We are sorry to hear that you did not enjoy our breakfast. We will use this information as a tool for improvement.We hope to welcome you back in the future.

8/10 Good

TPre

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Very sweet staff
Stayed 2 nights in Feb 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seemed fairly new. Was clean, odor free and economical.
Stayed 2 nights in Feb 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

hisham

Stayed 2 nights in Feb 2024
Response from Diana Vera, GM on 21 Mar 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

April

Liked: Cleanliness, amenities
Room was nice minus a broken deadbolt which wasn’t fixed.
Stayed 1 night in Feb 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Friendly staff & clean room!
Stayed 1 night in Feb 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

Shawnte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immediately after getting into my room I noticed leak in the heading above the window seat and the tile was covered in water. I notified the front desk and within 10 minutes I had a new room assignment and the person who had handled my call brought me new room keys and offered to help me move! My new room, 303 had the overhead light out in the entry. Also, vent over shower needed to be cleaned or replaced. Otherwise it was a great stay!
Stayed 3 nights in Jan 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that the issue with the water leak was addressed immediately.We hope to welcome you back in the future.

6/10 Okay

Greg

Travelled with family
Liked: Cleanliness, property conditions & facilities
The breakfast was not very good, no hot options other than microwave
Stayed 2 nights in Jan 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your feedback. We will use this information and ensure that we correct the items mentioned.We hope to welcome you back in the future.

10/10 Excellent

Sarah, Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and newer. Basic hotel but perfect for my needs.
Stayed 2 nights in Jan 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

Carolyn

Stayed 2 nights in Jan 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

8/10 Good

Anthony

Stayed 1 night in Jan 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

Genise D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

Treva

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet. The wifi was down for an hour which made it hard for them to check me in. That was inconvenient,
Stayed 1 night in Jan 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel that is better than you'll expect, however the wifi internet didn't work when we were there which made remote work in the hotel room impossible.
Stayed 2 nights in Jan 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

Korrie

Liked: Amenities
Stayed 1 night in Aug 2023
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

Leila

Liked: Amenities
Service was great and the room was super nice and clean! Seemed very new, was a great visit!
Stayed 1 night in Jan 2024
Response from Diana Vera, GM on 13 Feb 2024
Dear Leila,Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Diana Veradiana.vera@aimbridge.com

10/10 Excellent

Phil

Stayed 1 night in Jan 2024
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.

8/10 Good

Laverne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable. Only 2 complaints...no toilet paper in our room and the toilet kept having to be plunged after every flush.
Stayed 1 night in Jan 2024
Response from Diana Vera, GM on 13 Feb 2024
Dear Ms. Laverne,Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Diana Veradiana.vera@aimbridge.com

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Xxxx
Stayed 1 night in Dec 2023
Response from Diana Vera, GM on 13 Feb 2024
Dear Mr. George,Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Gambrills. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Diana Veradiana.vera@aimbridge.com

10/10 Excellent

b

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

8/10 Good

RONNIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dinorah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

karen

Stayed 1 night in Dec 2023
Response from Diana Vera, GM on 5 Mar 2024
Thank you for your positive feedback. It is great to know that you have enjoyed your stay.We hope to welcome you back in the future.