Garzas Hotel Guide - Hotels with Pool in Garzas, Adjuntas

"Todo el personal del hotel fue muy amable, respetuoso y amigable. Las muchachas del desayuno siempre bien amigable y de buen humor y el desayuno muy bueno. Front desk very helpful. I totally recommend this place y definitivamente volveria a quedarme en este location. 5 stars."

"Good breakfast "

"PROS: The neighborhood is safe with police patrolling the area all night. Great restaurants nearby. Parking is directly behind the hotel. The staff is very friendly and helpful. The pool is nice. CONS: The actual hotel does not have a security guard. People not staying in the hotel come in and out as they please. No cameras in the hallways or stairways. Only in the lobby. The hotel was established in 1859, so I'm sure they try they're best to upkeep the facility the best they can. The elevator is tiny and very old school. Rooms are average. Our bathtub needed serious upkeep. No hot water."

"I stayed at this hotel for a week, and it did not live up to expectations—especially for the high nightly rate. It’s marketed as a hotel and convention center, but the reality feels closer to a rundown motel in serious need of renovation. The property is outdated and poorly maintained. My in-room phone didn’t work the entire stay, forcing me to go to the front desk for any request. That’s not just inconvenient—it’s a safety concern in case of emergencies. Cleanliness and management were also lacking. The entrance often had groups of locals lingering, and parking was difficult in the evenings because many spaces were taken by non-guests. Security presence felt minimal. I rarely saw staff making rounds, and there were no visible hallway cameras—only in the lobby. The online photos are misleading, showing only the front lobby, which is the only well-kept area. The rest of the hotel tells a very different story, with even basic amenities like ice machines not working. During multiple stays, including my most recent March 2026, the room conditions were unacceptable. There were broken dressers, damaged bathroom tiles, ceiling stains from leaks, and worn furniture. When I reported it, the manager laughed and said not to worry because I wouldn’t be charged, admitting many rooms have similar damage. For the price, you expect clean, functional, and welcoming accommodations. This property falls far below that standard."

"Loved the experience, best stay from our full circle PR trip"

"Mucha tranquilidad "

"I absolutely loved this place! Everything was so clean, and housekeeping came every morning to make the bed and refresh the towels, which was a nice touch. The shower even had a handheld shower head, which I appreciated. The outdoor atmosphere was incredibly calm and peaceful, with multiple pools and BEAUTIFUL landscaping throughout the property. The private beach was spotless, and the water was crystal clear. The restaurant served delicious food, and one of my favorite parts was the island dogs at the resort—they had the sweetest personalities and were so well-behaved! I honestly thought they belonged to someone vacationing there 😅 I would highly recommend this place to anyone!"

"Customer service was great I would definitely stay again."

"El lugar cuando entras queda en el medio de una pista de carreras en construcción y una playa bastante agradable se puede ir caminando, muy buen lugar para tenerlo más limpio y más atendidos. Llegamos la piscina el agua estaba turbia. Hay mucha caca de gato en las áreas de caminar, el lugar no está limpio,se ve cómo se va desmejorando y no le dan su atención. Nunca tuvimos presión de agua nos bañamos con un vaso durante 3 días; ya q se había explotado la cisterna de agua caliente, tras no haber agua era fría. El último día no bajaba ni el hilo de agua que nos resolvía; fui a recepción para quejarme del agua y solucionaron con darme 3 botellas de agua para tomar de una nevera. Éramos 3 adultos en el cuarto más mi bebé de 2años. Mi coraje fue empeorado; al inicio de la estancia te hacen firmar sobre políticas de no devolver el dinero. Se respeta pero con un lugar cómo ese con gran potencial no es para que sus huéspedes vallan de vacaciones y tengas q lidiar con problemas. El cuarto está muy viejo y se veía el sucio de lava manos. Nunca fueron a limpiar ni a llevarnos toallas; las tuvimos q pedir. También tiene una plaga de mosquitos en el área del billar! Mi error fue no ver los review porq todos hablan horrores de dicho lugar y sus respuestas son que van a mejorar pero al parecer no quieren crecer en la vida… el pueblo de PONCE es hermosos pero este lugar no es el que estás buscando para pasar días inolvidables."