Gassenhagen Hotels

"All good"

" I usually go to the Kranz Parkhotel for my stays in Siegburg, but it was booked so I tried this hotel the first time. I was definitely going to stay there again, plus invited my friends to come in May during my stay in Siegburg. Since I am here on a family emergency, I was also incredibly grateful to have an interim opportunity to continue to work from the large and usually empty hotel lobby. In turn I consumed everyday coffee, drinks, cake and often dinner while working. Strangely, while everyone was very nice, the person in charge of reception made me feel unwelcome. When she made a mistake with an order (which is fine) she shrugged and said now “that it is done” I need to drink it like that. What??!! Making no attempt to be courteous. She masked her dismissive behavior with an excuse that I cannot leave my computer bag unattended if it is longer than maximum 5 minutes. Obviously, she could have suggested to store my computer in her bag room, and I would have paid happily whatever the fee is. On a side note, while everybody appeared to be professionally dressed and groomed, she looked sloppy. The displeasing demeanor of this woman soured my entire stay. For me it is definitely back to the Kranz Parkhotel, which I also recommend to sauna fans. There you can use the sauna 24/7 and no one has to track to the reception before and after to retrieve and return often non-working sauna access cards…. "

"The hotel did not have a bar, and there wasn’t even a vending machine for coffee or tea available when the restaurant was closed, which I consider a drawback."

"Great value for the price, much nicer than we anticipated. Staff and check-in were great. Highly recommend."

"Sll well oresebted. Food was good and staff great"

"Great room and easy secure parking."

"It was all absolutely perfekt 👍 We see us in oktober again and I'm looking forward to the same room❤️ Thanx for all💎"

"Self check in was really comfortable with the PIN code. The attic room was a bit humid and could hear water flowing at night."

"Room was basic and not clean. We were told WiFi was available, it wasn’t. We booked and paid extra for a business room, we were given a standard room and refund was refused by the hotel. Not a bad location for getting to cologne city centre."