Gata Holidays

An excellent hotel in a quiet, safe area of Madrid. The staff were courteous, helpful and very accommodating. The room is clean, modern, and very spacious but the bathroom is a little bit dated.

When we went to pool it was closed for a private event...the room was a place to sleep did not really wow us at all. That being said the breakfast was amazing! The rooftop bar and resteaunt was also very nice.

it was expensive, 30 euros per person

The location of this hotel is perfect! It is across the street from the Royal Palace and within walking distance to Gran Via, Plaza Major, Plaza del Sol, etc. Staff was nice. Only thing was, I stood for 4 nights and the AC did not work. I brought it up to their attention twice and no one stopped by to take a look at it. They gave me instructions over the phone and it still didn't work. They also didn't have an Iron in the room.. I asked front desk for one and they said they didn't have enough and couldn't provide one for me so I had to walk around on my vacation with wrinkle clothes right out the luggage. On the 3rd day, I had to ask again and then they gave me one. Other than that, it was nice and property and room was clean and quite.

Pre check in process worked well. I was impressed with the breakfast buffet, variety of products and service. Good location close to department stores, restaurants and easy to get public transportation.