I had a great time with my family but there were a few minor issues with cleanliness, but 2 major issues that I couldn’t get resolved, since I didn’t realize that the property owners stayed 3 hours away, which is what I was told after I reached out. The 1st was not being able to use the hot tub since it was locked upon arrival, and the next day once we got back from our time out, it was unlocked but there were no lights or bulbs in the lights so it was pitched dark on the porch and we couldn’t use the hot tub. The 2nd big issue was the toilet in the master bedroom that had the jetted bathtub it was broken and my guests and I had to flush it with our hand by reaching inside the back. The good news is because of these issues I was given a discount after check out. I was very disappointed, since I have been to a cabin in Gatlinburg before and was really expecting the whole experience with my family of being able to use the hot tub, we had our swimsuits and everything. This was a big deal for me since it was my 50th birthday celebration and my family traveled miles to be with me and experience it. I will definitely be returning to Gatlinburg but never to this location again! I will go directly through the website like we did in previous years and stay away from private owners. FYI, the upper parking is extremely steep which is expected but it should be fixed to be smoother coming down since it scraped the bottom of the SUV. It’s safer in the bottom parking area.