8/10 Good
Amanda M.
1 Oct 2025
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
I don’t typically write reviews, but I felt this property warranted one. The house is stunning—three spacious levels, updated interiors, and a well-stocked kitchen with extras like a crock pot and air fryer. The location is excellent and walkable to the Gatlinburg strip, though the return walk includes two steep hills which may be challenging for some guests. Check-in was frustrating. We arrived less than an hour early and tried contacting the host via app, text, and phone with no response. The keypad code didn’t work nor did the manual key. After multiple calls and a lengthy wait, maintenance finally provided a working code. Maintenance arrived onsite later and was able to reset the keypad and code—huge thanks to them. The hot tub was small for a 12-person house, fitting only 3 comfortably, possibly 4 of guests don’t mind close quarters. The indoor pool was a nice feature, but the alarm system activated when someone entered the pool waist deep and wasn’t explained at check-in. The downstairs half bath had a leaking toilet that wasn’t repaired during our stay, and the outdoor firepit required a key we didn’t have (we borrowed one from a neighbor). Also, there are no exterior stairs between balconies, which made accessing outdoor amenities less convenient. Overall, we enjoyed the stay and would consider returning. The biggest issue was the lack of communication from the host, which made check-in unnecessarily stressful.
Amanda M.
Stayed 3 nights in Sep 2025