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Reviews of Baymont by Wyndham Gatlinburg On The River

2.5 out of 5
Baymont by Wyndham Gatlinburg On The River
293 Parkway, Gatlinburg, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 716 out of 1426 reviews" "
Rating 8 - Good. 402 out of 1426 reviews" "
Rating 6 - Okay. 161 out of 1426 reviews" "
Rating 4 - Poor. 86 out of 1426 reviews" "
Rating 2 - Terrible. 61 out of 1426 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

DeeAnn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view of the river ... And we were so close. Pretty close to downtown area. Didn't like the noise tho. Semis running all night. Breakfast was not great.
Stayed 2 nights in Apr 2024
Response from Olean on 3 May 2024
DeeAnn, thank you for your feedback.

8/10 Good

Vince

Business traveller
Liked: Staff & service, property conditions & facilities
Nice staff, efficient and friendly. Room could've been cleaner.
Stayed 1 night in Feb 2024
Response from Olean on 3 May 2024
Vince, thank you for wonderful feedback. We are working on improving the situation highlighted.

6/10 Okay

John

Travelled with partner
The drive to the garage parking, which was always all that was available, is really only one vehicle wide and we met another vehicle four different times in a five day stay. One of us had to back up each time meaning back into the garage or out onto the street.
Stayed 5 nights in Apr 2024
Response from Olean on 3 May 2024
John, thank you for your feedback. We do apologize about the parking situation.

10/10 Excellent

Alina

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room on the river, very clean. Great breakfast in the morning and clean kitchen.
Stayed 1 night in Apr 2024
Response from Olean on 1 May 2024
Alina, thank you for your exceptional feedback. We look forward serving you in the future.

4/10 Poor

Ronald

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
2 good things. balcony view and mattress. many bad things. poor quality upgrade(trim work). bad room functionality. no table and chairs. wrong overstuffed chairs(no arms). only way to watch TV is lying in bed. sink faucet dispenses water 1/2" from back of sink bowl. water saving toilet flush causes at least 2 flushes. elevator looks and works sketchy. food at breakfast is horrible. staff is indifferent(I ask a question of 3 different people, no answer). would not give me a receipt of final expenses.
Stayed 2 nights in Apr 2024
Response from Olean on 30 Apr 2024
Ronald, thank you for your feedback. We're sorry that your experience did not match your expectations. However, we were not able to issue a final receipt because payment was done online and not at the hotel.

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great except heard some road noise.
Stayed 4 nights in Apr 2024
Response from Olean on 30 Apr 2024
Rich, thank you for your great feedback. We do apologize for the road noise and any inconvenience caused.

10/10 Excellent

Sharon, Hoyt Lakes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. The beds and pillows were comfortable. Ok breakfast to get you started for the day. Loved the creek running below the balconies. Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Olean on 26 Apr 2024
Sharon, thank you for your exceptional feedback. Looking forward serving you on the future.

6/10 Okay

Donald

Travelled with partner
Check in staff unfriendly and rude
Stayed 2 nights in Apr 2024
Response from Olean on 24 Apr 2024
Donald, thank you for your feedback. We do apologize for the behavior of our staff as we will address the matter.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was good hotel, ok location, bed was kinda hard, little noisy from the road at times
Stayed 2 nights in Apr 2024
Response from Olean on 24 Apr 2024
Scott, thank you for your feedback. We do apologize for any inconvenience that was caused.

8/10 Good

Stephen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The front desk person was not very friendly or helpful. The property itself is very nice. Best view you could ask for! Rooms were nice and clean. Parking is a pain as there is not a lot of room around the hotel. I would stay here again.
Stayed 1 night in Apr 2024
Response from Olean on 23 Apr 2024
Stephen, thank you for your feedback. We do apologize for any unprofessional behavior of our staff.

2/10 Terrible

Tasha

Travelled with family
Disliked: Staff & service
The LOUDEST motel you will ever stay in. The room is very close to the street so you will listen to cars and motorcycles revving up their engines all night. When that stopped the ambulance and police sirens were going off. The front desk lady really knew how to make us feel unwelcome. Looking at us like we were bothering her for checking in. Besides that the room was decent. The beds felt like concrete but it was clean enough. Won’t stay here again.
Stayed 2 nights in Apr 2024
Response from Olean on 22 Apr 2024
Tasha, thank you for your feedback. We do apologize for any inconvenience that was cause and the behavior of our staff.

8/10 Good

Valentin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and closer to the tourists area
Stayed 3 nights in Feb 2024
Response from Olean on 22 Apr 2024
Valentin, thank you for your wonderful feedback.

4/10 Poor

mark, manitowoc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
noise outside the motel until early morning hours, so loud in our room you could not sleep.
Stayed 1 night in Apr 2024
Response from Olean on 21 Apr 2024
Mark, thank you for your feedback. We apologize for any inconvenience that was caused, however we have no control over the noisy street.

10/10 Excellent

doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wishing that there was sme kind of noise control for late night sleeping
Stayed 2 nights in Apr 2024
Response from Olean on 21 Apr 2024
Doug, thank you for your feedback. We apologize for any inconvenience that was caused.

8/10 Good

LouAnn

Travelled with group
Liked: Amenities
Liked that we were right downtown. The room coukd have been cleaner like scrub floors!!
Stayed 1 night in Apr 2024
Response from Olean on 19 Apr 2024
LouAnn, thank you for your feedback. We do apologize for any inconvenience that was caused.

10/10 Excellent

Charlotte, Henderson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our balcony with the river view.
Stayed 1 night in Apr 2024
Response from Olean on 19 Apr 2024
Charlotte, thank you for your wonderful feedback.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Would recommend it
Stayed 3 nights in Apr 2024
Response from Olean on 17 Apr 2024
Paul, thank you for your great feedback and recommendations. It was a pleasure serving you and looking forward to do so in the future.

8/10 Good

Katelyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room looks to be recently re-done and very clean.
Stayed 1 night in Apr 2024
Response from Olean on 17 Apr 2024
Katelyn, thank you for your wonderful feedback.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Nice river view.
Stayed 1 night in Apr 2024
Response from Olean on 16 Apr 2024
Patrick, thank you for your wonderful feedback.

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Olean on 15 Apr 2024
Carla, thank you for your feedback.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Olean on 15 Apr 2024
Josh, thank you for your feedback.

8/10 Good

Hari

Liked: Cleanliness, staff & service, property conditions & facilities
A bit of traffic noise. Breakfast is excellent. Room service is excellent.
Stayed 3 nights in Apr 2024
Response from Olean on 15 Apr 2024
Hari, thank you for your wonderful feedback. We're pleased that you've had a good stay. Looking forward to serve you in the future.

10/10 Excellent

Jonathan

Stayed 1 night in Apr 2024
Response from Olean on 3 May 2024
Jonathan, thank you for your wonderful ratings.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great view from the balcony. A cold rushing river of water flowing over the rocks just below your rear window. Great mountain sights and sounds. The room was very clean and kept that way. There was free covered parking. In the morning there was a real, hot breakfast with bacon, eggs, toast, etc. The internet worked fine. This place is a great value and I highly recommend it.
Stayed 2 nights in Apr 2024
Response from Olean on 10 Apr 2024
Ronald, thank you for your exceptional feedback and your recommendations. We looking forward serving you in the future.

8/10 Good

Lynn

Liked: Cleanliness, property conditions & facilities
Close to everything in downtown Gatlinburg!
Stayed 3 nights in Apr 2024
Response from Olean on 8 Apr 2024
Lynn, thank you for your wonderful feedback.

10/10 Excellent

Glenna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated and very nice!
Stayed 1 night in Mar 2024
Response from Olean on 8 Apr 2024
Glenna, than you for your wonderful feedback.

10/10 Excellent

Ben

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Olean on 5 Apr 2024
Ben, thank you for your feedback.

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was friendly. Had no problems with check in/out. Room smelled a bit like wet clothes but we kept the patio door open most of the times. We found lots of hair strands everywhere; in drawers, in tub, on floor, etc. Nice enough place.
Stayed 2 nights in Mar 2024
Response from Olean on 4 Apr 2024
Renee, thank you for your wonderful feedback. We do apologized for any inconvenience that was caused. We look forward serving you in the future.

10/10 Excellent

Racheal

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a gorgeous property. The staff were helpful and very nice. The rooms are very nice and the sound of the river was amazing.
Stayed 2 nights in Mar 2024
Response from Olean on 3 Apr 2024
Rachael, thank you for your exceptional feedback. We're very happy that you've had an amazing stay. Looking forward serving you in the future.

8/10 Good

Elizabeth

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Olean on 3 Apr 2024
Elizabeth, thank you for your feedback.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the river
Stayed 2 nights in Mar 2024
Response from Olean on 1 Apr 2024
Craig, thank you for your wonderful feedback.

10/10 Excellent

Khalil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to place to stay in gatlinburg
Stayed 4 nights in Feb 2024
Response from Olean on 1 Apr 2024
Khalil, thank you for your excellent feedback. Always a pleasure serving you. Looking forward serving you in the future.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fantastic each morning.
Stayed 5 nights in Mar 2024
Response from Olean on 30 Mar 2024
Margaret, thank you for wonderful feedback. We're happy that you've enjoy our breakfast through out your stay.

8/10 Good

Taylor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!
Stayed 4 nights in Mar 2024
Response from Olean on 30 Mar 2024
Taylor, thank you for your wonderful feedback and well pleased that our staff did such an amazing job.

10/10 Excellent

Linda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building and interior decorating were great...loved the country theme. Amazing to hear and see the river running from your balconey. Walkable to nearby restaurants.
Stayed 1 night in Mar 2024
Response from Olean on 29 Mar 2024
Linda, thank you for your wonderful feedback.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, convenient location
Stayed 3 nights in Mar 2024
Response from Olean on 29 Mar 2024
Tara, thank you for your wonderful feedback.

10/10 Excellent

Laurie, Lavaca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to find. I did not like that the neighbors on the other side of the adjoining door were noisy and obnoxious at all hours of the day and night. Their kids banged on the adjoining door and yelled through the crack early and late at night. The adults smoked heavily in their nonsmoking room. We had to put towels under the door to keep some of the smoke out of our room.
Stayed 2 nights in Mar 2024
Response from Olean on 27 Mar 2024
Laurie, thank you for your feedback. We're so sorry that you've had such a frustrated stay as we apologize for any inconvenience caused.

4/10 Poor

Amelie

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Olean on 27 Mar 2024
Amelie, thank you for your feedback.

6/10 Okay

Sabrina

Travelled with family
Disliked: Amenities, property conditions & facilities
Was ok but they closed the pool n we didn’t get to use it. I always get a hotel w pool so I can spend the day in it.
Stayed 3 nights in Mar 2024
Response from Olean on 27 Mar 2024
Sabrina, thank you for your feedback. We're sorry for any inconvenience caused.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is a motel style facility, not a hotel, which is not clear in the photos. It is an older building, but you can tell they have invested in updating and remodeling the rooms. Included breakfast was nice, my daughter loved the waffle makers. The rooms are small, but clean. The cleaning staff were on top of their game, and cleaned our room daily which was much appreciated. The balcony overlooking the river is nice. Only downside was the pool was out of order during our stay. Overall a good experience.
Stayed 3 nights in Mar 2024
Response from Olean on 25 Mar 2024
Amanda, thank you for your wonderful feedback. We're sorry for any inconvenience caused.

4/10 Poor

Crystal

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms over River were nice but needed deep cleaning. Location is not what it seems. Road noise is TERRIBLE all night. Staff was not overly friendly. Location was quite a walk except for Hillbilly Golf. Parking is very bad. There is underground parking but very poorly lit and didn’t feel safe.
Stayed 5 nights in Mar 2024
Response from Olean on 25 Mar 2024
Crystal, thank you for your feedback. We're sorry for any inconvenience caused.

8/10 Good

Josie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was at the end of the strip but still walkable for families with older children. Great mountain coaster right across the street!!
Stayed 2 nights in Mar 2024
Response from Olean on 22 Mar 2024
Josie, thank you for your wonderful feedback.

8/10 Good

Sonya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The aspect you need to know about this property is that it sits RIGHT ON the main drag in Gatlinburg. The road/traffic noise is HORRENDOUS!! The hotel is within walking distance to downtown. The property has been updated and the room was nice. The bed was way too firm for my liking. The pillows are about the size of postage stamps and lacking a decent fill. The room was very clean. The front desk staff seemed a bit like robots; going through the motions of check-in and check-out without much interest in the person standing in front of them.
Stayed 3 nights in Mar 2024
Response from Olean on 19 Mar 2024
Sonya, thank you for your feedback. We're sorry that your experience did not match your expectations.

2/10 Terrible

Tony

Disliked: Staff & service, property conditions & facilities
Key cards didn’t work got basically ran outs pool for using to long then check out Is 11 but cleaning just came in 3 times starting 8am tripped me out
Stayed 1 night in Mar 2024
Response from Olean on 19 Mar 2024
Tony, thank you for your feedback. Sorry for any inconvenience caused.

8/10 Good

Jennifer

Travelled with family
Liked: Property conditions & facilities
Being on the river
Stayed 2 nights in Mar 2024
Response from Olean on 17 Mar 2024
Jennifer, thank you for your feedback.

6/10 Okay

Carrie

Stayed 2 nights in Mar 2024
Response from Olean on 8 Apr 2024
Carrie, thank you for your feedback.

8/10 Good

Gail

Travelled with partner
Liked: Staff & service, amenities
Too close to highway. Very noisy. Difficult to sleep. I had to buy earplugs. The tile needs to be washed. My whites socks were disgusting after walking on the floor for a short time. And better quality pillows would be awesone.
Stayed 5 nights in Mar 2024
Response from Olean on 17 Mar 2024
Gil, thank you for your feedback. We take notes of issues highlighted. Sorry for any inconvenience caused.

2/10 Terrible

Hailey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Olean on 17 Mar 2024
Hailey, thank you for your feedback. Sorry for any inconvenience caused.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We have stayed here several times. Will continue to visit this location.
Stayed 2 nights in Mar 2024
Response from Olean on 15 Mar 2024
Stephanie, thank you for your wonderful feedback. Looking forward serving you on the future.

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here...love it...location is fabulous!
Stayed 1 night in Mar 2024
Response from Olean on 15 Mar 2024
Rebecca, thank you for your wonderful feedback. Looking forward serving you on the future.