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Reviews of Brookside Lodge

3 out of 5
Brookside Lodge
463 E Parkway, Gatlinburg, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 742 out of 1584 reviews" "
Rating 8 - Good. 448 out of 1584 reviews" "
Rating 6 - Okay. 206 out of 1584 reviews" "
Rating 4 - Poor. 113 out of 1584 reviews" "
Rating 2 - Terrible. 75 out of 1584 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people and close to attractions. Very clean and welcoming room.
Stayed 2 nights in Apr 2024
Response from Brookside Lodge Staff on 2 May 2024
Thank you for the review! We are so pleased to hear that your stay was enjoyable. We sure hope you come back in the future.

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service, amenities
Room was cute and spacious, loved the stream running behind our room. Bed was super uncomfortable.
Stayed 3 nights in Apr 2024
Response from Brookside Lodge Staff on 1 May 2024
Thank you for the review! We are so pleased to hear that your stay was enjoyable. Beds are a tough one to please everyone, but am very sorry that yours was uncomfortable. We sure hope you come back in the future.

4/10 Poor

Amy

Travelled with family
Liked: Staff & service
Disliked: Amenities
When we walked in our room, it instantly smelled musty. My allergies started going nuts. The mattress on the bed was sunken in on both sides. We did not stay - we checked out within minutes.
Stayed 2 nights in Apr 2024
Response from Brookside Lodge Staff on 30 Apr 2024
Thank you for taking time to write a review! We would have been more than happy to switch the mattress out for you or switched your rooms. We do our best to keep the rooms smelling the best as possible, with the river out back it does seem to get hard to do that, so we apologize about the smell of the room.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The brook on the backside was amazing, we loved having our window open to listen to the water. Staff was super friendly.
Stayed 3 nights in Apr 2024
Response from Brookside Lodge Staff on 29 Apr 2024
Thank you for an amazing review! We take pride in our friendliness to make your stay more pleasant. We will see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Went for our anniversary and stayed in the honeymoon suite. It was very clean, spacious, and has a great view of the brook. Fireplace in the unit but kept very clean and usable. We knew ahead of time we could bring our own wood or get it from the front desk for 8 dollars. Breakfast buffet was only 5 dollars and very good. Front desk people were very friendly and when we asked for more towels and rags we got it in less than 5 minutes which is a plus. Property was very quiet and close to the town area where we had a ball. I would definitely recommend this property to anyone who wants to visit Gatlinburg. Matter of fact it will be our first and only option for our visits for now on.
Stayed 2 nights in Apr 2024
Response from Brookside Lodge Staff on 28 Apr 2024
Thank you for writing such a outstanding review! We are so pleased that your stay was amazing! We do hope you stay again in the future. Come enjoy one of our 2 pools.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very nice room. The lady who was serving breakfast was super nice. Overall, a great experience.
Stayed 3 nights in Apr 2024
Response from Brookside Lodge Staff on 27 Apr 2024
Thank you for the outstanding review! We are pleased to hear everything was satisfying within your stay. We wish you and your family the best and hope to see you again real soon!

8/10 Good

BENJAMIN, Wellsville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, The rooms are absolutely gorgeous and very large, loved the sitting areas and balconies! Breakfast was horrible
Stayed 3 nights in Apr 2024
Response from Brookside Lodge Staff on 29 Apr 2024
Thank you for the review! We are sorry to hear breakfast was not up to par. We will get with the cater to see what's going on.

8/10 Good

Marcia

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Brookside Lodge on 26 Apr 2024
Thank you for taking time to give a rating. We do hope you come back again in the summer and enjoy one of our two pools.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
The property is nice. The room was clean and has a balcony overlooking a stream. It is walking distance to downtown Gatlinburg. The room was adjoining to the next room and we could hear talking and snoring through the door. The wifi was nonexistent. The breakfast is typical motel fair. Would I stay there again. Probably not.
Stayed 3 nights in Apr 2024
Response from Brookside Lodge Staff on 24 Apr 2024
Thank you for the review! We are very sorry you did not enjoy your stay with us but we do hope you come back again.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Brookside Lodge Staff on 24 Apr 2024
Thank you for the review! We look forward to seeing you again in the future!

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
people were friendly
Stayed 3 nights in Apr 2024
Response from Brookside Lodge Staff on 24 Apr 2024
Thank you for the review! We look forward to seeing you again in the future!

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
low amenities
Stayed 1 night in Apr 2024
Response from Brookside Lodge Staff on 23 Apr 2024
Thank you for the review! We would like to hear why you feel we have low amenities. Please email us through your expedia account with more details.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the look of the rooms and the comfort of the rooms
Stayed 2 nights in Apr 2024
Response from Brookside Lodge Staff on 22 Apr 2024
Thank you for writing a review! We are glad to hear that your stay was pleasant. Come back in the summer enjoy our pool with slide!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice and I really liked the look of the rooms
Stayed 1 night in Apr 2024
Response from Brookside Lodge Staff on 22 Apr 2024
Thank you for taking time to write a review! We are glad you enjoyed the ensemble of the room. Come back again soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Brookside Lodge Staff on 23 Apr 2024
Thank you for taking time to give a rating. Hope to see you again real soon.

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
It was very very nice, and clean, and loved the balcony!!! The huge bed was incredicle!! The front desk was spectacular!! Will definitely choose this hotel next time!!!!
Stayed 1 night in Apr 2024
Response from Brookside Lodge Staff on 22 Apr 2024
Thank you for the great review! We are so pleased to hear you and your family had a wonderful time. Hope to see you again soon!

10/10 Excellent

Josette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a balcony with a creek outside. Very lovely and peaceful. The breakfast buffet was excellent!
Stayed 1 night in Apr 2024
Response from Brookside Lodge on 19 Apr 2024
Thank you for the review! We are happy to hear you enjoyed the breakfast. Can't beat all you can eat for 5. Come back in the summer and enjoy our 2 pools!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since our stay there was only 1 night, we had very minimal time to really respond to some of the rating questions bc we got in later in PM and left by 10 in AM. But the rustic cabin room decor was very nice. And the beauty & grandeur of God’s creation behind our unit and right there with the stream coming down (& somewhat noisily) was very nice. Thus I’ll rate this as excellent overall.
Stayed 1 night in Apr 2024
Response from Brookside Lodge Staff on 17 Apr 2024
Thank you for staying with us and we are very glad you enjoyed your one night with us. We do hope you come back soon and stay longer!!

10/10 Excellent

Mikayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a very lovey creek right next to it that you can leave windows open to fall asleep too. View was fantastic. Room was homely feeling.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
I am so glad you enjoyed your time here with us. Hope to see you again real soon

8/10 Good

Jiong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for the wonderful review. Hope to see you again soon

8/10 Good

Brandie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My room was on the ground level creekside and the sound of the creek at night was so nice to sleep to! The rooms are a bit dated, but overall a nice facility. My stay was in March so it was a bit too chilly to enjoy the creekside back porch.
Stayed 3 nights in Mar 2024
Response from Brookside Lodge Staff on 13 Apr 2024
Thank you for choosing Brookside Lodge and we are very glad you enjoyed your stay with us. Hope to see you again in the future.

6/10 Okay

Karen

Okay place to stay. Beds and pillows need updating and replacing. Got two very lumpy pillows to start and had to request different pillows.
Stayed 2 nights in Apr 2024
Response from Brookside Lodge Staff on 13 Apr 2024
Thank you for choosing Brookside Lodge and we are very glad you enjoyed your stay with us. Hope to see you again in the future.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
i like the creek
Stayed 5 nights in Apr 2024
Response from Brookside Lodge Staff on 11 Apr 2024
Thank you for choosing Brookside Lodge and we are so very glad you enjoyed your stay.

6/10 Okay

Neil

Travelled with partner
Disliked: Staff & service
Nice setting by the brook. Property maintenance was warm - several bulbs burned out, one light didn’t work at all and the lighting in the bathroom was too low to do makeup.
Stayed 1 night in Apr 2024
Response from Brookside Lodge Staff on 10 Apr 2024
Thank you for staying at Brookside Lodge. We have reported your issues to the maintenance manager and we look forward to your next visit with us.

10/10 Excellent

Zaida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really recommend this place
Stayed 1 night in Mar 2024
Response from Brookside Lodge Staff on 10 Apr 2024
Thank you for choosing Brookside Lodge and for your gracious review. Hope to see you again soon.

4/10 Poor

Bryan

Stayed 2 nights in Apr 2024
Response from Brookside Lodge Staff on 10 Apr 2024
Thank you for choosing Brookside Lodge and for your review. Hope to see you again soon.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and out of the way spot but is very close to all areas of shopping and dining. Will be staying again in the future.
Stayed 3 nights in Mar 2024
Response from Brookside Lodge Staff on 8 Apr 2024
Thank you for taking time to write a review! We are happy that you enjoyed your stay. Come back in the winter and enjoy the snowy mountains with us!

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. The balcony overlooking the creek was very nice. Breakfast was good.
Stayed 3 nights in Apr 2024
Response from Brookside Lodge Staff on 8 Apr 2024
Thank you for the review! We are pleased to hear your stay was up to par. We sure hope to see you again soon!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
S
Stayed 2 nights in Apr 2024
Response from Brookside Lodge Staff on 7 Apr 2024
Thank you for the review! We are happy you enjoyed your stay. Safe travels and see you again soon.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
It was great! Had a little of everything for a great price. The staff was very friendly and informative. I will definitely be returning & will suggest this hotel for anyone traveling to Gatlinburg
Stayed 3 nights in Apr 2024
Response from Brookside Lodge Staff on 7 Apr 2024
Thank you for the review! We are so happy to hear your stay was great. The staff exceeded your expectations is also wonderful to hear. We will see you again real soon!

8/10 Good

Shelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like that it was near a creek.
Stayed 1 night in Apr 2024
Response from Brookside Lodge Staff on 8 Apr 2024
Thank you for the review! Come back and see us in the summer and enjoy our 2 pools, slides, and waterfall!

10/10 Excellent

Shelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It sits by a creek that is really nice. Parking is easy and it’s close to the main areas.
Stayed 1 night in Apr 2024
Response from Brookside Lodge Staff on 11 Apr 2024
Thank you for choosing Brookside Lodge and we are so very glad you enjoyed your stay.

2/10 Terrible

Travis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brookside Lodge Staff on 5 Apr 2024
I am very sorry you did not enjoy your stay with us. Thank you for your review and we do hope you will give us another chance in the future.

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needs a little updating but over all we enjoyed our stay . We would definitely stay here again .
Response from Brookside Lodge on 4 Apr 2024
Thank you for taking time to write a review! We are always trying to improve here at the lodge. By the next stay hopefully we will have some more updates. See you again in the future!

6/10 Okay

Alejandro

Travelled with family
Liked: Staff & service
I like the little river behind the buildings
Stayed 2 nights in Apr 2024
Response from Brookside Lodge on 4 Apr 2024
Thank you for the review! We are happy to hear that the river was the relaxation for your trip. We hope to see you again in the future!

2/10 Terrible

diana

Stayed 2 nights in Mar 2024
Response from Brookside Lodge Staff on 23 Apr 2024
Thank you for giving us a rating. We would like to know more as to why you gave us that rating. If you will please send an email or call us for we like to know more.

10/10 Excellent

Nichole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place with great food
Stayed 1 night in Mar 2024
Response from Brookside Lodge Staff on 3 Apr 2024
Thank you for the review! We hope to see you again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the stream behind my room with a patio to sit at and enjoy it.
Stayed 2 nights in Mar 2024
Response from Brookside Lodge Staff on 31 Mar 2024
Thank you for the review! We are happy that things seemed enjoyable within your stay. See you again soon!

6/10 Okay

kenneth, Murphy

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel had the worst beds ive ever slept in! We had to put pillows under the matress to keep from rolling out of the bed. The fridge was so noisy we had to turn it off. This hotel was too far away from any attractions.
Stayed 1 night in Mar 2024
Response from Brookside Lodge Staff on 31 Mar 2024
Thank you for taking time to write a review! We are sorry about the issues that occurred during your stay. If we had known about these items we would have fixed them or switched your rooms. Town is three tenths of a mile or their was a city free trolley that picked up in front of the office which you were told at check in about, so we are sorry to hear your felt it was too far away!

6/10 Okay

Jon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The tub had many long hairs in it.
Stayed 3 nights in Mar 2024
Response from Brookside Lodge on 29 Mar 2024
Thank you for writing a review. We do apologize greatly and will notify housekeeping of this issue. We hope to see you again in the future..

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great. Parking plentiful. Breakfast was standard but barely warm. Need some shelves in bathroom as sink awkwardly takes up counter space. Wifi weak. Had to stand outside door to connect
Stayed 3 nights in Mar 2024
Response from Brookside Lodge on 29 Mar 2024
Thank you for your time writing a review. We truly apologize for any issues you might have had. If issues had been reported. We could have addressed them or even change rooms to accommodate your needs .Again our apologizes.

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, staff & service
Loved the location. Very clean Only thing is mattress’s are worn but still not terrible. Will definitely stay again.
Stayed 3 nights in Mar 2024
Response from Brookside Lodge on 29 Mar 2024
Thank you for writing a review! We are sorry that the mattress was not up to par. We will have maintenance take a look at the mattress. We will see you again soon!

10/10 Excellent

Amy

Stayed 2 nights in Jan 2024
Response from Brookside Lodge on 29 Mar 2024
Thank you for your time in giving us your rating. We look forward to your next stay with us...

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities
The sound of the stream behind us was so relaxing. The staff was super friendly and fun to talk with. Bird in the office was fun ..lol Only thing that I was not happy with was the fact that there was no phone in the room and that the night stand lights did not work. I would for sure come back to this place as it is very accommodating. If the pool was open our son would have been even happier but we came at the wrong time of year. At least he got to use the hot tub. Thank you to all the staff you guys were great!
Stayed 2 nights in Mar 2024
Response from Jessica on 28 Mar 2024
Thank you for taking time to write a review! Unfortunately, a lot of the phone do not work due to the past fires. We do tell you at check in with your paperwork to call the hotel directly from your cell phone if room phone doesn't work. Sorry if that was an inconvenience. We will have maintenance look into the lighting situation. Come in future when the pool, slides, and waterfall are up and running.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint and cozy. Staff was great and knowledgeable. What a great place
Stayed 1 night in Mar 2024
Response from Jennifer on 28 Mar 2024
Thank you for the review! We are pleased to hear your stay was enjoyable. See you again soon!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Trolley access right out front is super convenient. Staff extremely nice, helpful and had smile on their face. I travel frequently and I can say, I have never had a resort/hotel/inn call me and let me know my room was ready and it was only 11am check in is at 4. Will definitely be back.
Stayed 1 night in Mar 2024
Response from Jennifer on 26 Mar 2024
Thank you for writing a review! We take pride in friendliness to make your stay a more pleasant experience. Come back in the summer and enjoy the pool and waterfall.

10/10 Excellent

Joshua, Kingston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lodge right on a stream. Every room overlooks the running water and gives a beautiful ambiance and atmosphere to this setting inside the Great Smokey Mountain National Park. The room was lovely, with on theme decoration of stone and wood accents, a fire place, and nature paintings / art with black bears. There were also all basic items including fridge, microwave, sink, coffee maker, tv and soaps / towels. Only minor defect was that paint on the bathroom door was chipped / peeling. Included breakfast was nice, with eggs, biscuits, gravy, sausage, potatoes and pancakes, along with cereal, bagels, coffee, orange juice and milk. All staff were very friendly and helpful when asked about their recommendations. Approximately 15 min walk to the main street, shopping and dining area of Gatlinberg. Highly recommend staying here and will consider staying here again in the future when returning to Gatlinberg!
Stayed 3 nights in Mar 2024
Response from Brookside Lodge Staff on 25 Mar 2024
Thank you for taking the time to write such an amazing review! We are so happy to hear your stay sounded fantastic! Come again in the summer and enjoy the nice pool, slides, and waterfall!

10/10 Excellent

Jonah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice peaceful river view.
Stayed 2 nights in Mar 2024
Response from Brookside Lodge Staff on 25 Mar 2024
Thank you for the review! We are glad to hear the river is what made the stay for you. It is nice to wake up and hear the river right next to you!

10/10 Excellent

Romeo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here once before and it was awesome love this place can’t wait to come back
Stayed 2 nights in Mar 2024
Response from Brookside Lodge Staff on 25 Mar 2024
Thank you for the great review! See you soon!

8/10 Good

Brianna

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast was not very good or worth paying for. Flapjacks across the street was way better. But the suite was clean besides some random trash left. A little far walking distance wise from the main strip but amazing next to the creek and loved hearing it at night. Would stay again easily.
Stayed 3 nights in Mar 2024
Response from Brookside Lodge Staff on 24 Mar 2024
Thank you for the review! We are sorry to hear breakfast was not up to par. We will get with housekeeping to see why there was trash left. Glad that didn't keep you from wanting to come back. See you again soon!