Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
A day ahead they ask for your arrive time. I said 3pm as we had reservations for that night at 730pm in pigeon forge. I received a text the day of our arrival at 12:54 that check in would be delayed to 5:30. At 2:30 I received another text delaying it again until 6:15. I finally received a text at 6:03 with the code to get in. So, we had no time to get ready and beat traffic. We looked over the cabin and everything looked fine until we went downstairs to the pool. Heat was blowing at 83 degrees. I called Elk Springs the lady on the phone said she would call back with instructions of have maintenance out. I never got a call back or maintenance out to adjust. The next morning, I called and called with no answer. I sent an email and finally got a response call. The lady on the phone said she would send maintenance out. Shortly after I received text saying they would be there by 2:18. While we were out, I received another text with a delay to 4:47. When we returned, they had been there but only turned the heat down to 80 degrees. Still felt like setting in a sauna. I tried to call the office, but no one answered. I sent a text and got a response that the pool room temperature has to stay at 80 degrees for condensation. And that they would have management look into the delays getting into the cabin. That was the last I heard from Elk Spring about the delays or the pool issue. I've stayed at other cabins in the area with indoor pools and never had this problem. It was so hot in that room we couldn't use the pool or the theater. So, half the house was unusable unless you want a sauna to watch a movie or swimming 80 degrees water. With the pool that hot you don't need the hot tub.