3/5 Okay
Wendy L.
29 Jun 2022
Lovely home, but the owner needs to stay on top of the management.
Overall, we enjoyed our stay at Pop A Bear. HOWEVER, there was a lack of attention to cleaning detail and negligence in making sure things were working, such as the hot tub and TVs and sheets not fitting. The hot tub was not even working or hot or clean, and that was fixed the day after we arrived but it took time to heat up. A few of the TVs in the basement were not working, and a screen was cracked. Fitted sheets on the basement king sized beds did not fit. That was very uncomfortable. There was a very large "hole" in the mattress on one of the beds, and that only allowed sleeping on one side, as a person would sink if they tried to roll over on the hole. This would have been easily noted when the cleaners changed the sheets. Evidently, they don't care. These occurrences should have never happened. Plus, the kitchen was not thoroughly cleaned upon our arrival. We paid too much for this cabin for us to have to deal with this. Also, after the stay, a few articles of clothing were left behind accidentally. We absolutely took the blame for this, but even after numerous calls and emails telling exactly where to find the clothing, it was still not returned. Housekeeping did not even bother to do this, and we told them in detail where to locate the left behind items. This is laziness and apathy on their part. I was told that basically it's not their problem and IF the items are found they will send them. The items would have easily been found if someone had bothered checking. The owner, who lives in Georgia, needs to be made aware of the lack of care that the cabin is maintained with. I will be contacting the owner myself. Like I stated, the cabin itself and its location was lovely. The other issues were not. Renter beware.
Stayed 6 nights in May 2022