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Reviews of Fairfield Inn & Suites by Marriott Gaylord

2.5 out of 5
Fairfield Inn & Suites by Marriott Gaylord
826 Carpenter St, Gaylord, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 269 out of 355 reviews" "
Rating 8 - Good. 60 out of 355 reviews" "
Rating 6 - Okay. 14 out of 355 reviews" "
Rating 4 - Poor. 9 out of 355 reviews" "
Rating 2 - Terrible. 3 out of 355 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Aaron

Stayed 2 nights in Feb 2024
Response from Christina on 9 May 2024
Thanks you for choosing to stay with us! We appreciate your feedback!

8/10 Good

Valerie

Stayed 1 night in Apr 2024
Response from Christina on 6 May 2024
Thank you for choosing to stay with us, we appreciate your feedback!!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An employee named Chris met me at the check in area and was so sweet and friendly. Really went out of his way to help me with my luggage and rolled the luggage gondola to my room. I'm nearly 80 years old and have back and leg problems. I didn't ask him, he just helped! The hallways are clean and fresh, the room pristine.I definitely wilk come back here again.
Stayed 1 night in Mar 2024
Response from Christina on 26 Mar 2024
Thank you for choosing to stay with us!!

10/10 Excellent

Srikanth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Christina on 27 Feb 2024
Thank you for choosing to stay with us!

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Its a decent hotel, but $150 incidental charge is very high. Yes, it was fully refunded but i have never been charged that much.
Stayed 1 night in Feb 2024
Response from Christina on 26 Mar 2024
Thank you for choosing to stay with us! We appreciate your feedback!!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was amazing with lots of variety. I really enjoyed the pool and hot tub as well. rooms were clean and spacious.
Stayed 2 nights in Feb 2024
Response from Christina on 27 Feb 2024
Thank you for your feedback and choosing to stay with us!

10/10 Excellent

tyler

Stayed 2 nights in Feb 2024
Response from Christina on 26 Mar 2024
Thank you for choosing to stay with us!!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean hotel near the freeway.
Stayed 1 night in Feb 2024
Response from Christina on 13 Feb 2024
Thank you for choosing to stay at our property!! We appreciate your feedback!

2/10 Terrible

Kendall

Disliked: Staff & service, amenities, property conditions & facilities
Carpet had spots missing, shower was unusable because the spout let water go everywhere. If you didn’t wash your hair you didn’t have a choice, and no hair dryer. Front desk girl that was trying was not nice or welcoming. Other front desk people were nice. Overall not worth the price point. Better to stay at the comfort suites across the street. Bigger rooms and cheaper.
Stayed 2 nights in Jan 2024
Response from Christina on 26 Mar 2024
We're sorry to learn that your overall experience fell short of your expectations. We strive to exceed our guests' expectations in every aspect of their stay, and we regret that we may have missed the mark on this occasion.We are committed to continuously enhancing our services and facilities to ensure that all our guests have a memorable and comfortable experience with us.Thank you for choosing Fairfield Inn and Suites, and we hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.

2/10 Terrible

Sarah

Hot tub was not working. The only reason we booked this hotel for the face that the surrounding hotels did not have hotels. It was advertised a hot tub.
Stayed 1 night in Jan 2024

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 2 nights in Jan 2024
Response from Christina on 31 Jan 2024
Thank you for choosing to stay with us!! We appreciate your feedback!

10/10 Excellent

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Christina on 21 Dec 2023
Thank you for choosing to stay with us! We appreciate your feedback!!

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 1 night in Dec 2023
Response from Christina on 7 Dec 2023
Thank you for choosing to stay with us!! We appreciate your feedback.

8/10 Good

Terry

Stayed 1 night in Nov 2023
Response from Christina on 15 Dec 2023
Thank you for choosing to stay with us! We appreciate your feedback!

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a treat
I love staying at Fairfield Gaylord. It's always clean and comfortable. During peak seasons, I cannot afford to stay here for extended periods, but off-season, I love staying here. It's a treat.
Stayed 1 night in Nov 2023
Response from Christina on 13 Nov 2023
Thank you for choosing to stay with us!! We appreciate your feedback!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice.
Stayed 1 night in Oct 2023
Response from Christina on 12 Oct 2023
We appreciate your feedback!

8/10 Good

Tatyana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. It was a very clean hotel, the staff was wonderful
Stayed 1 night in Sep 2023
Response from Christina on 3 Oct 2023
Thank you for staying with us! We appreciate your feedback!!

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up to Fairfield in Gaylord!
Great place to stay, the staff is friendly, breakfast is better than most, and rooms are clean and comfortable.
Stayed 1 night in Sep 2023
Response from Christina on 2 Oct 2023
Thank you for choosing to stay with us!! We appreciate your feedback!

2/10 Terrible

Melia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hair of Hare or How many hairs will u see
Pulled up to check in. Few people were setting outside throwing back a few. Sounded like they had been doing it for a while. Check in was ok, no issues. Got up to the room. Then we started the odyssey. Found hair on the floor in the bathroom, ok not the cleanest motel. Then pulled back the bed. Found hair all over the bed. Called down to complain. We were told to come get some new keys and they would move us. We gathered our bags and went to the next room. Pulled back the covers before we unpacked. Well, our friend the hair was there too. The sheet looked like it hadn't been changed in a few months. The lady at the desk was in the room with us. So, I pulled the comforter off and found more hair. The front desk lady got new clean sheets and changed out everything for us. Needless to say, the room felt unclean after that point.
Stayed 2 nights in Aug 2023
Response from Christina on 12 Oct 2023
We are reviewing this information. Thank you for your feedback.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very smooth, the room was clean, and it was nice to have the pool to myself. :)
Stayed 1 night in Aug 2023
Response from Christina on 5 Sept 2023
Thank you for choosing to stay with us!! We appreciate your feedback!

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Christina on 19 Jul 2023
Thank you for choosing to stay with us!! We appreciate your feedback!

10/10 Excellent

Ken

Travelled with partner
Liked: Property conditions & facilities
No complaints
Stayed 3 nights in Jul 2023
Response from Christina on 17 Jul 2023
We appreciate your feedback!

8/10 Good

kenneth

Thx
Stayed 7 nights in Jun 2023
Response from Christina on 26 Jun 2023
Thank you for staying with us!!

10/10 Excellent

Mark

Stayed 3 nights in Jun 2023
Response from Christina on 26 Jun 2023
We appreciate your feedback!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Christina on 5 Jun 2023
Thank you for choosing to stay with us! We appreciate your feedback!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Christina on 13 Mar 2023
Thank you for choosing to stay with us!

10/10 Excellent

Joseph

Stayed 1 night in Mar 2023
Response from Christina on 28 Mar 2023
We appreciate your feedback! Thank you for choosing to stay with us!!

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Christina on 3 Mar 2023
We appreciate your feedback! Thank you for staying with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Comfortable beds, nice hot breakfast, large rooms
Stayed 1 night in Feb 2023
Response from Christina on 27 Feb 2023
Thank you for choosing to stay with us!

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Christina on 20 Feb 2023
Thank you for choosing to stay with us! We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Christina on 13 Feb 2023
Thank you for your feedback!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Christina on 13 Feb 2023
Thank you for choosing to stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Christina on 13 Feb 2023
We appreciate your feedback!

10/10 Excellent

James, Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 2 nights in Jan 2023
Response from Christina on 31 Jan 2023
Thank you for choosing to stay with us! We appreciate your feedback!

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its fine.
Stayed 1 night in Jan 2023
Response from Christina on 31 Jan 2023
Thank you for your feedback.

10/10 Excellent

tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a woman at the front desk named Meagan who went out of her way to help us get enhanced WIFI so my wife could participate in an important Zoom meeting in Virginia.
Stayed 1 night in Jan 2023
Response from Christina on 26 Jan 2023
Thank you for sharing your positive experience with us! We are so happy you chose to stay with us!!

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Christina on 24 Jan 2023
Thanks for choosing to stay with us! We appreciate your feedback!

10/10 Excellent

amy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the most friendly and kind people we have found. They were kind to each other and the guests. How refreshing to get a smile and conversation from everyone who passes by. 10 stars.
Stayed 2 nights in Jan 2023
Response from Christina on 24 Jan 2023
We are so happy you had a pleasant stay with us and appreciate your feedback! We hope to see you again sometime in the future.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff at check in. Property looks brand new. In great condition.
Stayed 1 night in Jan 2023
Response from Christina on 16 Jan 2023
Thanking for choosing to stay with us! We appreciate your feedback!!

4/10 Poor

JASON A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel&staff = great
Hotel = nice, staff = outstanding. Large family that acted like they owned the place and kids were 100% out of control =bad. Also snowmobilers with truck and trailers park anywhere and everywhere.
Stayed 3 nights in Dec 2022
Response from Christina on 2 Jan 2023
Thank you for taking the time to fill out the survey. We are reevaluating some of our practices. We hope to see you again in the near future.

10/10 Excellent

Jennifer

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
We needed a nice, clean, centrally located place for our stay while attending a memorial service and the events surrounding it. This place fit what we needed!
Stayed 3 nights in Nov 2022
Response from Christina on 21 Nov 2022
We appreciate your feedback! Thank you for staying with us!!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Christina on 15 Nov 2022
Thank you for choosing to stay with us and for your feedback!

10/10 Excellent

Patricia

Stayed 2 nights in Nov 2022

10/10 Excellent

Rachel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2022
Response from Christina on 8 Nov 2022
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Christina on 1 Nov 2022
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Christina on 1 Nov 2022
Thanks you for your feedback and choosing to stay at our property!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice stay... Only dissapointment was that the Hot Tub was not available. My wife was really looking forward to soaking in the tub. Other than that, thumbs up.
Stayed 2 nights in Oct 2022
Response from Christina on 27 Oct 2022
Richard. Thank you for staying with us during your time in Northern Michigan and for taking the time to review our property. We apologize for the hot tub we are just waiting on the part. Thank you you for all the kind words and I will share your thought and comments with our team.

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a king size bed over a month prior to our trip. When we got there they didn’t have one available. Beds and pillows uncomfortable. Walls thin and rooms and hallway noisy.
Stayed 1 night in Oct 2022
Response from Christina on 27 Oct 2022
Katherine Thank you for taking the time to review our property and I apologize for the inconvenience you encountered during your stay.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Booked hotel for hot tub. Wasn’t working.
Stayed 1 night in Oct 2022
Response from Christina on 11 Oct 2022
We apologize for the inconvenience, repairs are being made to fix the problem. Thank you for choosing to stay with us.