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Reviews of Hotel Zatoka

3 out of 5
Hotel Zatoka
ul. Trakt Sw. Wojciecha 149, Gdansk, Pomorskie

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 113 reviews" "
Rating 8 - Good. 50 out of 113 reviews" "
Rating 6 - Okay. 6 out of 113 reviews" "
Rating 4 - Poor. 0 out of 113 reviews" "
Rating 2 - Terrible. 7 out of 113 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

9.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Agnieszka

Stayed 2 nights in Aug 2023

2/10 Terrible

Leszek

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Zatoka on 19 Jul 2023
Szanowny Panie, dokonał Pan rezerwacji bezzwrotnej za pośrednictwem jednego z portali obsługujących rezerwacje. Przy dokonaniu rezerwacji został Pan poinformowany, że w wypadku zmiany planów lub anulowania rezerwacji koszty rezerwacji nie zostaną zwrócone. Zachęcamy do korzystania z ofert elastycznych, gdy dokonuje Pan rezerwacji, wówczas będzie mógł Pan bezpłatnie odwołać rezerwacje w wypadku zmiany planów. Pozdrawiamy, Hotel Zatoka

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor, avoid! Staff rude, rooms are too hot!
Very poor, unpleasant experience, I would never recommend or come back. Be aware everyone. Stayed 2 nights and both mornings got woken up at 6am by excessive noise from delivery vans offloading outside, as if there was no hotel and people sleeping above. Spoke to reception on day one, only to be told - sorry your room is a standard room and on the side of the hotel where rooms may be noisy. What sort of response is that? Embarrassing, very rude and inappropriate. I was told I had to pay for a premium room to get the quiet side and not to be woken up at 6am. Not at all interested in changing the room after the first night, knowingly the second morning may be noisy again - which it was. Apparently no manager was available at the time to speak to, reception not bothered to do anything. Says a lot. Also, the room was too hot to sleep or be in for long, no air conditioning available. And their response? You have to pay for premium room that has air conditioning. So basically, because you have a standard room you need to deal with a hot room and not being able to be comfortable or sleep at night due to how hot it is in the room. I'm sorry but you have a long long way to understand what caring means, what customer satisfaction and retention means and ensuring guests staying are happy and enjoy their stay.
Stayed 2 nights in Jun 2023

8/10 Good

Andrzej

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and brand new
Hotel was just couple of minutes from main transit highway so it was convinient for us to stay there by car. Next to it. Check in was fine and room was huge and all new. Cant complain maybe except that we would appreciate more vegetarian options in a restaurant for a dinner or breakfast.
Stayed 1 night in Apr 2023

8/10 Good

Marek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Krystian

Disliked: Staff & service
Stayed 4 nights in Jan 2023

10/10 Excellent

Rovina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2022

2/10 Terrible

Patryk

Stayed 1 night in Apr 2022

8/10 Good

Chris Alan

Liked: Staff & service, property conditions & facilities, room comfort
My stay
In general a very nice stay. But the cleaning crew did i waited for, but only once they came out of 4 days. So the garbage can was full and had to use extra bags. The food was nice, 3 days i got what i ordered for dinner, one day a error happened so i got "wrong" food,. Order was said by me to be beef burger a lovly dish i realy liked, what i got and paid for was beef with smashed potatoes and caramelized beets, but it was a pleasent surprice, as the beef was very tender and enjoyable. If i had seen that dish the other days most likely i had made orders on it. biedronka supermarket is next door, but had no idea what it was till i asked a local friend as i overslept breakfast time at resturant and was very hungry. Helpfull staff at front desk, that made a call for a taxi for me to airport. Frankly it got bussy so i not got told the cab was for me so the driver was annoyed as it took a bit more time than he clearly was prepared for. All in all i give the stay 8,5 out of 10. The hotel was a fair bit out of old town centrum , but was possible to walk there with no big issues. Had liked to knew how rent of the electronic scooters worked as i got sore feets after walking, but i take the blame on me, as i forgot to ask the staff about it. If i revisit later, i for sure will ask about that.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, recommend.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

sunny, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and nice staffs. Good catering service. Accessible shops downstairs
Stayed 3 nights in Oct 2018

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and spacious, modern bathroom also very clean. Would stay here again.
Stayed 2 nights in Jun 2018

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast; excellent shower. Ten minute bus ride from old town, and buses were frequent. Modern, clean and simple room and building. Could use more shelf space in bathroom. AC worked very well, but required service call to get it started. Parking next to hotel. Would definitely stay there again.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

philip, manchester england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Had a lovely week at Zatoka, lovely hotel, friendly staff, great Chef!!! The food was amazing, close to all transport (very cheap) never been to Poland before but will definitely be going again, Thank you Zatoka, well done.

10/10 Excellent

Stefan

Travelled with family
Liked: Cleanliness, staff & service
Personeel zeer vriendelijk. Mooi hotel maar kamer mocht meer aangekleed zijn.
Stayed 1 night in Aug 2023

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk frukost - men hemsk musik
En fin och fantastiskt innehållsrik frukost, även om vi saknade bacon. Hade varit bra med skyltar på polska och engelska som förklarar vad som finns på de olika faten. Vad som är vegetariskt, innehåller gluten, laktos etc. Enerverande musik, exakt samma slinga med jazzmusik av typen "hissmusik" gick i högtalarna alla tre morgnar vi åt frukost där. Helt obegripligt hur man kan ha det så! Vi hade tänkt äta i restaurangen första kvällen då vi fick uppgift i receptionen att den var öppen till kl 21. Dock fick vi ingen information om att köket faktiskt stängde 20:30. Vi fick därför nöja oss med varsin öl och frågade efter snacks, vilket man förvånande nog inte hade i någon form. Kommande kvällar köpte vi istället kyld öl av samma typ till betydligt lägre pris i livsmedelsbutiken som ligger i samma hus och stor påse chips! Det fanns dock ingen ölöppnare på rummet. Saknade även skohorn. Personalen var inte otrevlig, men heller inte särskilt tillmötesgående. Inga leenden. Mycket bra med gratis parkering bekvämt vid huvudstråket 91, gratis vattenflaskor på rummet samt vattenkokare och kaffe/te. Parken på andra sidan gatan var helt fantastisk att jogga i!
Stayed 3 nights in Jul 2023

8/10 Good

Kim Arian

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2023

8/10 Good

Mounir

Stayed 3 nights in Feb 2023

10/10 Excellent

Blessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi ble møtt med lite service, og en person i resepsjonen som ikke skjønte svært mye engelsk. Sengen vi fikk var to enkelt senger satt sammen, når jeg betalte for en dobbeltseng. Sengene var utrolig lave og harde, putene vi fikk var en lav pute og en sofa pute. Hotellet ligger langt fra sentrum og vanskelig å komme seg til sentrum uten noe form av taxi, vi fikk hotellet til å bestille taxi til sentrum for oss. Taxi sjåføren snakket ikke engelsk, noe vi forventer siden det var hotellet som bestilte taxien for oss. Dusjen var skitten og det var mugg i hjørnene. Tven funket ikke. Vi måtte krangle med han som sto i resepsjonen, ettersom vi hadde betalt. Men det mente han vi ikke gjort. Selvom det var billig, var det langt i fra bra nok.
Stayed 3 nights in Dec 2022

8/10 Good

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien mais un peu bruyant
Grande chambre salle de bain agréable literie confortable très bon petit déjeuner buffet varie et de qualité. Par contre très mauvaise insonorisation du a la qualité des fenêtres et le train siffle très souvent et la route est bien chargée. Un peu éloigné du centre pour s'y rendre à pied .
Stayed 2 nights in Aug 2022

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell ca 3,5km fra sentum. Behagelige rom med god seng, rent og pent. Kjempe hyggelig betjening.
Stayed 5 nights in Jul 2022

2/10 Terrible

Alfio, cesena

Travelled with family
non esiste hotel Zatoka mi pare invisibile o una fantasma irrilevante edifico
Stayed 1 night in Jul 2022

8/10 Good

Grzegorz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Przemyslaw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jeszcze tu wrócę
Jeszcze tu wrócę
Stayed 1 night in Dec 2021

10/10 Excellent

Przemyslaw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fajnie było
Fajnie było
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God service
Stayed 2 nights in Nov 2021

8/10 Good

Wojciech

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Lina

Stayed 3 nights in Aug 2021

10/10 Excellent

Tomasz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Jarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Basam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Natalia

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
⭐️⭐️⭐️⭐️⭐️
Den är väldigt bra hotel, väldigt fin, vi var jätte nöjda att vistas där. Kan få lätt fem stjärnor ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Oct 2019
Response from Hotel Zatoka on 4 Nov 2019
Vielen Dank Besten Grüßen

8/10 Good

Tommy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Sylvia

Stayed 5 nights in Oct 2019

10/10 Excellent

Charis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Charis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Mats

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jättebra
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
es wäre evtl auch gut wenn dort im hotel jemand deutsch spricht zumal zu unserer zeit mehrere reisebusse mit nur deustchen gästen vor ort waren
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019