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Reviews of Beau Rivage Geneva

5 out of 5
Beau Rivage Geneva
13 Quai Du Mont Blanc, Geneva, GE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 137 out of 173 reviews" "
Rating 8 - Good. 18 out of 173 reviews" "
Rating 6 - Okay. 12 out of 173 reviews" "
Rating 4 - Poor. 4 out of 173 reviews" "
Rating 2 - Terrible. 2 out of 173 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

raymundo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

wael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Typical swiss hotel with classic look
Stayed 1 night in Mar 2024

10/10 Excellent

ebtihal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. We stayed one night on the way back from Zermatt. Really love the bar, the rooms, and you can walk right into old town
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service from check in to check out. Amazing restaurant and bar. Would highly recommend !
Stayed 3 nights in Jun 2023
Response from R. Herr on 20 Jun 2023
Dear John,Thank you for taking the time to share this pleasant comment following your stay. It is a pleasure to read that our hotel was up to your expectations and that you also appreciated your dining experience. Your opinion means a lot to us.I hope we will have the pleasure to welcome you again during your next visit to Geneva.Best regards,Robert HerrGeneral Manager

10/10 Excellent

Sokwoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from R. Herr on 20 Jun 2023
Dear Sokwoo,Thank you for taking time to share your rating !We look forward to welcoming you back.Best regards,Robert Herr,General Manager

10/10 Excellent

will

Stayed 1 night in May 2023
Response from R.Herr on 20 Jun 2023
Dear Will,Thank you for taking time to share your rating !We look forward to welcoming you back,Best regards,Robert HerrGeneral Manager

10/10 Excellent

susan

Stayed 2 nights in Apr 2023
Response from R. Herr on 20 Jun 2023
Dear Susan,Thank you for taking time to share your rating !We look forward to welcoming you back,Best regards,Robert HerrGeneral Manager

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional All the way around
Exceptional service at every touch point. Staff went above and beyond at every opportunity. Definitely one of the top hotels I've stayed at. Rooms were well maintained and beautifully appointed. Ambiance in the hotel as a whole was charming and warm. Do not miss this hotel!
Stayed 1 night in Mar 2023

10/10 Excellent

Beth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at the hotel!
Stayed 1 night in Mar 2023

10/10 Excellent

james

Liked: Cleanliness
Stayed 1 night in Feb 2023

8/10 Good

Ahmed, Riyadh

Liked: Cleanliness, staff & service, amenities
Noise outside the room and breakfast was an issue.
Stayed 1 night in Feb 2023

10/10 Excellent

Anna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed here for one night but I wish we had more time! The staff was very friendly. Our reservation didn't immediately show up on our arrival, and because of the slight "inconvenience", we were upgraded to a suite! The bathtub was luxurious and the view was amazing. Definitely recommend this hotel if you are looking for a luxurious experience!

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Igor

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. The only negative was the attempt in up selling the hotel room on dropping our bags off.
Stayed 1 night in Jan 2023

10/10 Excellent

david

Stayed 2 nights in Dec 2022

10/10 Excellent

Max

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Dec 2022

10/10 Excellent

Peter Michael, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and door staff were first class. Room service also very good. Great hotel.
Stayed 1 night in Sep 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location on the lake, the outdoor terrace and beautiful bar. The service was excellent.
Stayed 3 nights in Oct 2021
Response from Robert Herr on 1 Dec 2021
Dear Susan, We are delighted to read how much you enjoyed your stay in our hotel ideally located overlooking the lake, facing the Mont-Blanc. Once again, the whole team is very grateful for your excellent rating and we are already looking forward to welcoming you back at the Beau-Rivage Genève in the near future. Best regards, Robert Herr General Manager

10/10 Excellent

Dr Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small, discrete hotel with attentive staff, lovely food and impeccable service. The view from my bedroom window across the Lake to the 'Jet' and the Alpes beyond was memorable/iconic.
Stayed 2 nights in Oct 2021
Response from Robert Herr on 18 Oct 2021
Dear Dr Arthur, We are delighted that your choice was Beau-Rivage Genève when visiting Geneva! You are really too kind to have taken the time, and having said that, we are just thrilled that you hold such lovely memories of your visit. It is a real pleasure to receive your compliments regarding the kindness of our staff who is always striving for excellence service. We are looking forward to welcoming you back at the Beau-Rivage Genève in the near future. Best regards, Robert Herr General Manager

10/10 Excellent

Souheil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Caroline Pimentel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live this hotel in front of the lake, the staff are so nice, very convenient, the restaurants Inside the hotel are great.. very close to the bus stops if you go on excursions, close to downtown and shopping
Stayed 3 nights in Sep 2021

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021
Response from Robert Herr on 22 Sept 2021
Dear Brian, We thank you very much for your excellent rating following your experience at Beau-Rivage Genève. Your satisfaction is our priority and we are more than delighted to receive this recognition.. We look forward to welcoming you again very soon, Best regards, Robert Herr General Manager

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Robert Herr on 22 Sept 2021
Dear David, We thank you very much for your excellent rating following your experience at Beau-Rivage Genève. Your satisfaction is our priority and we are more than delighted to receive this recognition.. We look forward to welcoming you again very soon, Best regards, Robert Herr General Manager

10/10 Excellent

Thomas

Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Beau Rivage has everything you expect from a five star hotel. Not I my is the property magnificent but the staff are very professional and helpful. The location is ideal for tourist but the hotel remains very elegant and not touristy.
Stayed 2 nights in Jul 2021
Response from Robert Herr on 1 Sept 2021
Dear, We are delighted that your choice was Beau-Rivage Genève when visiting Geneva! You are really too kind to have taken the time, and having said that, we are just thrilled that you hold such lovely memories of your visit. Our staff, will be so pleased to know that you found them to be exceptionally helpful and professional. Nothing could be more important to us, and our department managers adore sharing our guests’ comments! It was a pleasure to welcome you and we sincerely hope to have the chance to host you again should you visit Geneva once more. Should you desire to make another reservation, please do not hesitate to reach out to us directly. Best regards, Robert Herr General Manager

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay - will definitely return
Excellent stay. Very efficient and friendly staff all over. Upgraded to a lovely junior suite. Good food and excellent room service.
Stayed 1 night in Mar 2021
Response from lars Wagner on 26 Mar 2021
Dear Marianne, Thank you for choosing Beau-Rivage Genève and for taking the time to share your experience. It is a real pleasure to receive your rating and read your charming compliments regarding the attention provided throughout your stay as well as your compliments concerning our Junior Suite Lakeview and the room service team. Our team strives every day to offer the best and make sure that every moment is perfectly orchestrated. Once again, the whole team is very grateful for your excellent rating and we are already looking forward to welcoming you back at the Beau-Rivage Genève in the near future.  Best regards,   Lars Wagner   General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020

10/10 Excellent

Ali

Stayed 2 nights in Mar 2020

10/10 Excellent

Micah, Charleston, SC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotels in this category distinguish themselves with details, and every detail is perfect at the Beau Rivage.
Stayed 1 night in Feb 2020
Response from Hôtel Beau-Rivage Genève on 5 Mar 2020
Dear Micah, Thank you so much for your excellent feedback. We are absolutely delighted to read that you enjoyed your stay at Beau-Rivage Genève. It is a pleasure to know that our details made the differences and you felt everything perfect. Again, we are very grateful for the amazing rating and rewarding comment. We already look forward to welcoming you back. Best regards, Lars Wagner General Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views!!
An amazing hotel with incredible views. We felt like royalty!!
Stayed 1 night in Feb 2020
Response from Hôtel Beau-Rivage Genève on 13 Feb 2020
Dear Charles We would like to thank you warmly for your kind and positive feedback regarding your stay at Beau-Rivage Genève. It is a pleasure to read that you enjoyed our hotel as well as the incredible views. Your satisfaction is by far, our priority and nothing could make us happier than a satisfied guest who felt like royalty. We look forward to welcoming you back soon, Best regards, Lars Wagner General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel on the edge of the Lake with very good views and a warm staff.
Stayed 1 night in Jan 2020
Response from Beau-Rivage Genève on 10 Feb 2020
Dear guest, Many thanks for your kind and positive feedback regarding your stay at Beau-Rivage Genève, We are very pleased to read your compliments about our location, our views as well as our warm staff. Your comments are a source of motivation for all of us. We hope you will visit us again sometime soon. Sincerely yours, Lars Wagner General Manager

8/10 Good

Lori

Liked: Cleanliness, staff & service, room comfort
The hotel is in a lovely location and the staff is extremely professional and kind.. Although the hotel is historic, the condition is a bit worn such as carpets, woodwork, paint, etc. We received an upgrade to a spacious suite with a perfect view. Overall, it is a very nice hotel for staying in Geneva!
Stayed 1 night in Jan 2020
Response from Hôtel Beau-Rivage Genève on 4 Feb 2020
Dear Lori, Thank you for taking the time to tell us about your experience at Beau-Rivage Genève. We are glad to know you have enjoyed the location as well as our professional staff and your upgrade. Your feedback is very important to us and gives us the opportunity to become better. Please rest assured that your comment has been shared within our team and we are taking all the measures necessary to improve the points mentioned. We look forward to have the pleasure to see you back soon, Best regards, Lars Wagner General Manager

10/10 Excellent

Sarmad, Livonia mi higan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very assistive with everything,they go out of the way to help.
Stayed 4 nights in Dec 2019
Response from Hôtel Beau-Rivage Genève on 27 Jan 2020
Dear Sarmad, We are thrilled to read that you enjoyed your experience at Beau-Rivage Genève. Thank you for pointing out our attentive service as we genuinely love to pamper all our guests. We look forward to welcoming you back. Best regards, Lars Wagner General Manager

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Gerasimos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Hôtel Beau-Rivage Genève on 10 Dec 2019
Dear Gerasimos We thank you very much for your excellent rating following your experience at Beau-Rivage Genève. Your satisfaction is our priority and we are more than delighted to receive this recognition. We look forward to welcoming you again very soon, Kind regards, Lars Wagner General Manager

10/10 Excellent

SERGE

Stayed 2 nights in Nov 2019

2/10 Terrible

CB, Chicago

Travelled with family, Business traveller
In 2018, we had a lovely stay at this property, so this week we scheduled a return for two nights. However, due to the snow storm in the NE USA, we spent two days in the airport unable to get out. Thus, each day we were about to miss our check in at the Beau Rivage, we informed them and Expedia of our physical ability to arrive. When we inquired at the hotel about a refund, we were told it wasnt up to them, but to contact the booking company (Expedia). Expedia was prompt, understanding and helpful. However, they said the refund was up to the hotel, not them. So Expedia contacted the hotel on our behalf and were told “As the customers credit card was already charged, we can not refund.” Does this make any sense at all? So, beware of run-arounds and total lack of sensitivity at the beautiful Beau Rivage in Geneva!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Hôtel Beau-Rivage Genève on 10 Dec 2019
Dear guest, We thank you very much for your excellent rating following your experience at Beau-Rivage Genève. Your satisfaction is our priority and we are more than delighted to receive this recognition. We look forward to welcoming you again very soon, Kind regards, Lars Wagner General Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geneva luxury
A very luxurious hotel in a premiere location right on lake Geneva. The staff were tremendously attentive.
Stayed 3 nights in Oct 2019
Response from Beau-Rivage Genève on 23 Oct 2019
Dear Susan, Thank you for having shared your impressions following your recent stay with us. It is a pleasure to read that you appreciated our professional and attentive team as well as our perfect location in front of the lake. We are very grateful for your rewarding feedback and excellent rating. We already look forward to welcoming you back. Kind regards, Lars Wagner General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Beau-Rivage Genève on 23 Sept 2019
Dear guest, We thank you very much for your excellent rating following your experience at Beau-Rivage Genève. Your satisfaction is our priority and we are more than delighted to receive this recognition. We look forward to welcoming you again very soon, Kind regards, Lars Wagner General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast that was included with the room was epic. Well located across from Lake Geneva; however, dining room where breakfast and lunch are served are not on the terrace overlooking the lake. We arrived at 1:30 and lunch was no longer being served. The room was in need of an update..touch up paint and recovering of couch. Plusses for this hotel are: premium bedding, a welcome gift of madeleines, the wonderful location and the lovely music in the piano bar. Exquisite flowers adorn the lobby. Slight negatives: don't plan to get into your room any earlier than 15:00.
Stayed 1 night in Sep 2019
Response from Beau-Rivage Genève on 17 Sept 2019
Dear guest, Thank you for having taken the time to share your feedback following your recent stay at Beau-Rivage Geneva. I regret to read your disappointment and to learn we did not meet all your expectations. Please accept our apologies with the lunch service, your check in and your room. I would like to apologize for any inconvenience it may have caused to you. I have shared these incidents internally. These events are absolutely not representative of our high standards. Please, be assured that the necessary measures have been implemented to avoid any future occurrence. It is a pleasure to read you enjoyed our bedding, our amenities and our piano bar. I hope that we will have another opportunity to welcome you back. With kind regards, Lars Wagner General Manager

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Beau-Rivage Genève on 17 Sept 2019
Dear Duane, We thank you very much for your excellent rating following your experience at Beau-Rivage Genève. Your satisfaction is our priority and we are more than delighted to receive this recognition. We look forward to welcoming you again very soon, Kind regards, Lars Wagner General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was outstanding —- smiling, efficient, extremely helpful, friendly, and very prompt service for any and all requests.
Stayed 6 nights in Aug 2019
Response from Beau-Rivage Genève on 17 Sept 2019
Dear guest, We are very thankful you took the time to share your lovely comment. Your satisfaction is our top priority, so we are delighted to know that you have particularly appreciated the dedicated and attentive service of our team. The whole team is very grateful for your excellent rating and we already look forward to welcoming you back at Beau-Rivage Genève. Warm regards, Lars Wagner General Manager

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
I have stayed previously at this hotel. I had stayed in higher category rooms. This time in a deluxe lake view room. The views are outstanding. however this room was tired and in need of renovation, with an old bathroom. I know that there are renovated rooms in the hotel. At this price level and given the reputation of the Beau Rivage, they need to upgrade these rooms. Otherwise at this price level there ar many other superior hotels in Geneva. I was laso a little let down by breakfast in this visit. Croissants were not fresh etc. Again, at this price level you expect better.
Stayed 3 nights in Aug 2019
Response from Beau-Rivage Genève on 17 Sept 2019
Dear guest, Thank you for having taken the time to share with us your impressions following your stay at Beau-Rivage Genève. We regret to learn that you were not satisfied with the decoration of your deluxe lake view room and we took good note of your review. Please do not hesitate to contact our reservation team (reservation@beau-rivage.ch or +41 22 716 68 25) for any future reservation. Our team will be more than happy to help you to find the room, which fit the most your expectations. Regarding the breakfast, please accept our apologies for the inconvenience that you met, we transmitted your feedback to the department concerned. We understand your disappointment and this situation did not reflect our facility's service standards. We hope we will have the opportunity to welcome you again in order to appreciate the real Beau-Rivage service. Kind regards, Lars Wagner General Manager

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Geneva, amazing staff nice deco Elegant
Stayed 1 night in Aug 2019
Response from Beau-Rivage Genève on 3 Sept 2019
Dear guest, It is a pleasure to read your lovely feedback and thank you for writing such a beautiful comment. Your satisfaction is our main concern and your review, our best reward. We look forward to welcoming you again very soon, Best regards, Lars Wagner General Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Beau-Rivage Genève on 3 Sept 2019
Dear Mary le, We thank you very much for your excellent rating following your experience at Beau-Rivage Genève. Your satisfaction is our priority and we are more than delighted to receive this recognition. We look forward to welcoming you again very soon, Kind regards, Lars Wagner General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019