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Reviews of White Springs Manor a Belhurst Property

3.5 out of 5
White Springs Manor a Belhurst Property
111 White Springs Ln, Geneva, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 100 out of 218 reviews" "
Rating 8 - Good. 52 out of 218 reviews" "
Rating 6 - Okay. 32 out of 218 reviews" "
Rating 4 - Poor. 21 out of 218 reviews" "
Rating 2 - Terrible. 13 out of 218 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful castle property on Seneca Lake. Woke up to the sun coming over the water. Historical building with upscale appeal. Restaurant was like taking a Time Machine. Food quality was very high end.
Stayed 1 night in Apr 2024
Response from Scott on 16 Apr 2024
Anthony,Thank you for your review.Scot MackeyHotel Manager

8/10 Good

Nicole

Travelled with group
I fully enjoyed staying at this property. My room had a working fireplace as did the lobby. Amazing lake and sunrise views.
Stayed 1 night in Apr 2024
Response from Scott on 15 Apr 2024
We hare happy you enjoyed your stay and look forward to seeing you again.Scott MackeyHotel Manager

6/10 Okay

Sheila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with dining, winery and spa. For the price point, I expected better trained staff with more of a customer service focus.
Stayed 1 night in Apr 2024
Response from Scott on 15 Apr 2024
Sheila,I am sorry we fell short of your expectations.Scott MackeyHotel Manager

10/10 Excellent

rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Great staff
Stayed 2 nights in Apr 2024
Response from Scott on 15 Apr 2024
Thank you for your rating.Scott MackeyHotel Manager

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice older building. Large room . Comfortable bed but too high for older people (did provide steps to get into bed) In the room we got biggest problem was bathroom was down spiral staircase and no door for privacy! Shower water was warm not hot. Large room but no table to use . Coffee pot but no directions on amounts of coffee and water . Only one hanger to hang clothes on. Another somewhat inconvenience was check in was at another building and no one on staff at this facility. Free breakfast was meager. Even with some inconsistencies would maybe stay here in another room with bathroom on same level. If like quiet and peaceful accommodations would recommend this property. Staff checking us in very very nice and polite.
Stayed 1 night in Apr 2024
Response from Scott on 15 Apr 2024
Thank you for your rating and I am happy that enjoyed your stay.Scott MackeyHotel Manager

8/10 Good

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was super cute would definitely stay again
Stayed 1 night in Apr 2024
Response from Scott on 15 Apr 2024
Thank you for staying with us and look forward to seeing you again.Scott MackeyHotel Manager

10/10 Excellent

Mohammed

Very classy, quiet and comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Kristin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were supposed to stay in a small cottage attached to White Springs Manor. The place we reserved seemed decent, but a bit dingy in the pictures - but we wanted a separate space for our child to sleep, so it seemed ok for one night. Just before we arrived I got a note from Expedia that the booking was canceled. The lady at the front desk explained that the cottage had a maintenance issue so they had upgraded us to a room at the Belhurst with a king bed and cot. The room was gorgeous and very comfortable. The only issue was the cot, because it meant my son had to sleep in the middle of the room, so the adults had to be very quiet after 7 pm to not wake him up. Also, the cot was too narrow for his bumpers. We jammed some furniture up against the cot and made it work, but if it were a longer stay that would not have been ideal. Still, very grateful for the upgrade and the chance to stay at that gorgeous property.
Stayed 1 night in Apr 2024

6/10 Okay

Louis

Stayed 1 night in Feb 2024

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Dylan

Stayed 1 night in Jan 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service
This is one of my favorite stats in the finger lakes region. However this is my first time booking the mandigo room and I didn't like the fact that the rooms thermostat controlled the heat in the hallway instead of the temp inside the room. It was quite cold most of the time and I had to keep my door open for some time to catch the heat.
Stayed 2 nights in Jan 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
shhhhh... best kept secret of the finger lakes!!!
We love staying at white springs manor.
Stayed 1 night in Dec 2023

10/10 Excellent

Krystin

Stayed 2 nights in Dec 2023

6/10 Okay

Raymond

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Fireplaces don’t work
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Stayed 1 night in Nov 2023

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately they couldnt put us up at White Spring manor due to technical issues however they more than made up for it by having us stay at main property. Enjoyed our stay there would definitely return and recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very lovely property. We enjoyed our stay.
Stayed 1 night in Oct 2023

6/10 Okay

Annie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I liked that the staff were very nice even when they could not accommodate requests, that the property wasn't over-crowded and the grounds were nicely manicured. I did not like that there was no bathroom door. When we asked the staff about this they explained that because the place had to be renovated into guest rooms they had to build bathrooms wherever they would work and ours needed to be on the floor below or room, so they built a little spiral staircase down to it from our room. They never explained why that meant there couldn't be an actual door or in it but bookers beware! Just because it is not on the same floor does not mean you will have any real privacy. For some people/couples this will not be a problem but for others it will be a very annoying thing to have to work around. We did ask to be moved as there was no mention of the lack of door in the room description and we felt like that information was lacking on purpose, but they were not able to accommodate our request.
Stayed 2 nights in Sep 2023

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Nhu, Ridgefield

Stayed 1 night in Sep 2023

4/10 Poor

Richard

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs an update. Our room had a bad odor, could have used fresh air, but the windows won’t open. Sheets were dirty. Unable to regulate temperature..uncomfortably warm to sleep. Also outside lighting without window shades or effective curtains kept our room well lit through the night. On the positive side, the bathroom was clean.
Stayed 2 nights in Sep 2023

4/10 Poor

Teresa

Stayed 1 night in Jul 2023

6/10 Okay

Janice

Travelled with family
Disliked: Property conditions & facilities, room comfort
The room is very inconvenient
Stayed 6 nights in Sep 2023

6/10 Okay

marilyn

Travelled with partner
Liked: Staff & service
Disliked: Amenities
About a mile away from Belhurst Castle...no services there. The Manor is older...needs to be upgraded. TV difficult to use and small. AC was a window unit - curtains, if closed, blocked the air. The dinner at Stonecutters was very good, with many light options. The complementary continental b'fast at Belhurst the nexrt morning was quite average.Check in staff at Belhurst (not available at the Manor) was very good!
Stayed 1 night in Sep 2023

8/10 Good

Vicky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful old inn in a very scenic area, I didn't like having to go up stairs (albeit beautiful) with my luggage.
Stayed 3 nights in Sep 2023

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
As described, a comfortable quiet room
Stayed 2 nights in Sep 2023

8/10 Good

Jason, New York

Liked: Cleanliness, property conditions & facilities
Inconvenient check-in and check-out. Other than that it was quiet and clean.
Stayed 1 night in Sep 2023

10/10 Excellent

GLORIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old manor and castle...just lovely on Lake Geneva.
Stayed 1 night in Sep 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Stayed 1 night in Aug 2023

10/10 Excellent

Kevin, rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful property full of charm and decadence. Room is astonishing and would do this again.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique and great time!
Whitesprings is a very unique property suitable for couples and also families. We came there with a family and we had a great time. Lots of space to run around. Complementary wine testing.
Stayed 2 nights in Aug 2023

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Jen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We loved our stay at Whiteside Manor. The rooms were neat, clean and well stocked. The location was quiet and removed from the busier sister property at Belhurst Castle. We did feel like the Manor was a bit of an afterthought to Belhurst. The grounds were not as meticulously manicured or well maintained. We found the porch was a beautiful place to spend mornings with our coffeee and evenings with a drink, overlooking the valley. The chairs could have been wiped down, the pillars and below were full of bird droppings, and the weeds between the patio stones were overgrown. If this property was maintained as well as the castle, I would say it would be the better place to stay.
Stayed 3 nights in Aug 2023

8/10 Good

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Stayed 1 night in Aug 2023

6/10 Okay

Joanne, New York

Stayed 2 nights in Aug 2023

8/10 Good

Krista

Travelled with family
The complimentary breakfast was pitiful. It was not worth the 2.5 mile drive from our accommodation to the main building. The room accommodations were a good value for the price we paid.
Stayed 1 night in Aug 2023

2/10 Terrible

John

Stayed 1 night in Aug 2023

2/10 Terrible

Jean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start!? Well, to start… the self-service check-in, the dirty carpets in the entryway and common areas, dirty porch, wasps nest, unmanned property… and now after midnight a BAT flying around the common area/entryway. Seriously, this is sub-par and shameful. The only thing this place has going for it is the lovely view of the orchard and distant view of lake Seneca. If only there was some clean seating, free of venomous flying insects, to sit and take it all in. Aside from the view, it is a rundown joint trying to trade on its once former glory.
Stayed 1 night in Aug 2023

4/10 Poor

Jamie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Mary

Stayed 4 nights in Aug 2023

10/10 Excellent

Carvel, Middleburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Stay here whenever we come to the finger lakes!
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Young room at the Manor.
The room was very nice. Only complaint was a bit slippery in the shower. Put a small towel on floor to help and no safety handles to help. Quite clean and quiet. Comfy bed too.
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time!
We had a great experience at the Belhurst hotel.
Stayed 1 night in Aug 2023

6/10 Okay

Douglas

Liked: Cleanliness, property conditions & facilities
Mansion converted to nightly room rentals was novel and appealing. Very nice structure, interesting architecture. The bed was very good, room clean well lit, window air-conditioner. A good break from typical hotel rooms. Check-in was annoying due to technological issues. Desk clerk shared irritation with booking and info sharing from Expedia. 2-3 mile drive from check-in to accommodation. Same drive back for 'continental breakfast' experience lorded over by hotel fussbudget. Two commercial toasters plugged into inadequate powercord that popped its circuit.breaker consistently.
Stayed 1 night in Jul 2023

4/10 Poor

WILLIAM

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
the room was hot and the ac did not work and when i said something they did not care
Stayed 3 nights in Jul 2023