Egyptian cotton sheets, premium bedding, down duvets, minibar

Reviews of Hotel De Ville

4 out of 5
Hotel De Ville
Via di Sottoripa 5, Genoa, Genoa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 105 out of 166 reviews" "
Rating 8 - Good. 45 out of 166 reviews" "
Rating 6 - Okay. 12 out of 166 reviews" "
Rating 4 - Poor. 3 out of 166 reviews" "
Rating 2 - Terrible. 1 out of 166 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & helpful staff. Great location to see the sights!
Stayed 1 night in Apr 2024
Response from Giacomo Parodi on 29 Apr 2024
Thanks for the review and the opinion expressed,we are very pleased that the location and the staff with its welcome and advice have helped to make you spend a pleasant stay.Hoping to welcome you on a future occasion Best regards,

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Situated across the street from Genoa harbor, great location for walking to food, shops, attractions and 15 mibute walk from train station. Good size rooms, friendly staff. The only negative was that our shower had some visible mold in it.
Stayed 1 night in Apr 2024
Response from Chiara C. on 19 Apr 2024
Dear Donna, thank you for taking the time to leave us a review, we are happy that the structure and staff have been up to your expectations; We also thank you for the written advice that will help us improve the stay in our customers.hoping to host you again in the future,best regards,Hotel de Ville

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Giacomo Parodi on 9 Jan 2024
Thanks for the review and the opinion expressed,we are very pleased that your stay at our Hotel was spent at its bestHoping to welcome you again on a future occasion,Best regards,Giacomo Hotel de Ville ****

10/10 Excellent

Chip

Stayed 1 night in Dec 2023
Response from Giacomo Parodi on 9 Jan 2024
Thanks for the review and the opinion expressed,we are very pleased that your stay at our Hotel was spent at its bestHoping to welcome you again on a future occasion,Best regards,Giacomo Hotel de Ville ****

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Giacomo Parodi on 9 Jan 2024
Thanks for the review and the opinion expressed,we are very pleased that your stay at our Hotel was spent at its bestHoping to welcome you again on a future occasion,Best Regards,GiacomoHotel de Ville ****

10/10 Excellent

Rupert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!!
Stayed 1 night in Nov 2023
Response from Giacomo Parodi on 24 Nov 2023
Thanks for the review and the opinion expressed,we are very happy that abbaite appreciated the Hotel in all its services and amenitiesWe hope to welcome you on a future occasion,Best Regards,Giacomo ParodiHotel de Ville ****

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful. The staff were fantastic, especially Ford. Planning to return next year. My new favorite place.
Stayed 2 nights in Nov 2023
Response from Vadzim Giordano on 19 Nov 2023
Dear Mary,Thank you so much for the great feedback! We are really happy that your stay was absolutely wonderful and that our staff, especially Ford, helped make your experience so special. We look forward to welcoming you back next year! It is an honor to know that we have become your new favorite place. We look forward to hosting you again and making sure your next stay is just as fantastic as this one.

10/10 Excellent

MARY

Stayed 1 night in Nov 2023
Response from Giacomo Parodi on 9 Jan 2024
Thanks for the review and the opinion expressed,we are very pleased that your stay at our Hotel was spent at its bestHoping to welcome you again on a future occasion,Best regards,Giacomo Hotel de Ville ****

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Lovely hotel. Good-sized room, helpful staff, great location. They shouldn’t charge for breakfast (18 euros is a lot), but otherwise the experience was completely positive.
Stayed 3 nights in Nov 2023
Response from Vadzim Giordano on 19 Nov 2023
Dear Marc,Thank you so much for sharing your experience with us! We are happy that you enjoyed our lovely property, the spacious rooms and the great location. We really appreciate your positive comments about our helpful staff.Regarding breakfast, we take your price feedback seriously. We constantly try to improve our services to offer an even more satisfying experience to our guests. We will definitely make a careful assessment of the costs and services offered to ensure excellent value for money.We hope to have the opportunity to welcome you again and to offer you an even more enjoyable experience during your next stay. Thank you again for choosing our hotel and for sharing your opinion.

10/10 Excellent

Yudit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, even though the elevator was not working, the lady at the front desk assisted us, all the staff where very nice, rooms clean, comfortable and in a good area to take hop on hop off, eat, shop, etc
Stayed 1 night in Nov 2023
Response from Vadzim Giordano on 12 Nov 2023
Kind Yudit,Thank you so much for your valuable review! We are pleased to know that you appreciated the availability of our staff, despite the inconvenience with the elevator. The satisfaction of our guests is our top priority, and we are happy that the lady at the reception did everything possible to assist you. It is a pleasure to hear that you have found all our facilities comfortable, clean and that the location has proved ideal for your needs. Your positive feedback is a great motivation for our whole team. We really hope to welcome you again in the future and to offer you an even more pleasant stay.Hotel de Ville

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful property in a well maintained building. The hallways can get pretty noisy and the bed and pillows were not comfortable at all. Ac worked well and tv had plenty of channels. The only other downside was the younger man at reception with curly dark hair. He was so cold to us and i felt like us just being there was an inconvenient for him.
Stayed 1 night in Oct 2023
Response from Vadzim Giordano on 7 Nov 2023
Dear sir Alexander,Thank you for sharing your feedback about your recent stay at our property. We are glad to hear that you found our building beautiful and well-maintained, and that the air conditioning and television services met your expectations. We apologize for any discomfort you experienced due to noise in the hallways and the inconvenience caused by the bedding and pillows not meeting your expectations.We are deeply sorry to hear about your less than satisfactory experience with one of our staff members. Please be assured that we take such matters very seriously, and we will address this issue with our reception team to ensure that every guest is welcomed warmly and treated with the utmost respect and care.We value your input, as it helps us to improve our services and ensure that all our guests have a comfortable and pleasant stay. Should you decide to give us another opportunity, we would be more than happy to welcome you back and provide you with a more positive experience.Sincerely,Hotel de Ville

8/10 Good

Jose

Stayed 2 nights in Oct 2023
Response from Giacomo Parodi on 24 Nov 2023
Thanks for the review and the opinion expressed,We are very pleased that the stay at our hotel was spent at its bestWe hope to welcome you on a future occasion,Best Regards,Giacomo ParodiHotel de Ville ****

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Clean, well appointed, great breakfast in a good location. Highly recommend!
Stayed 2 nights in Sep 2023
Response from Giacomo Parodi on 23 Sept 2023
Thank you for sharing your experience with us,We are pleased that your stay at our hotel was the best and that you enjoyed our breakfast and the welcome.Hoping to have you as our guest on a future occasion,

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My stay at this hotel was disappointing. When I arrived the front desk staff did not know how to check us in. It turned out that the person at the desk was literally a server from the restaurant. The bathroom in my room was configured very strangely with no mirror above the sink and very poor lighting. The air conditioning unit and bed were positioned so that the cold air blew directly onto the bed and was very uncomfortable. This property has a lot of potential, but they really need to get their act together.
Stayed 1 night in Sep 2023
Response from Giacomo Parodi on 23 Sept 2023
Thank you for sharing your experience with us,we are sorry that the stay is not spent at best.The girl who welcomed you was momentarily at the reception as the staff had had an emergency in a room as had already been explained.We hope to welcome you on a future occasion so that you can appreciate all our comforts and services.

10/10 Excellent

Roberta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious and clean. We had a loft style room - the bedroom was up top over looking the living room area. Bathroom was very large and had lots of towels and bath amenities. Staff was very pleasant and accommodating. They were very helpful when asking for suggestions.
Stayed 2 nights in Sep 2023
Response from Giacomo Parodi on 15 Sept 2023
Thanks for the review and the opinion expressed,we are very happy that the stay was spent at its best and that our staff with advice and information could help to better organize your visits of the city.Hoping to welcome you on a future occasion,Best Regards,Giacomo Parodi Hotel de Ville ****

4/10 Poor

Nancy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel staff was exceptional. The hotel was clean but the air conditioning was terrible. The area around the hotel was dirty and felt unsafe at times. The hotel had no internet. The hotel site was not convenient to things, no dining ootions. Overall didnt enjoy the stay
Response from Giacomo Parodi on 29 Aug 2023
Good morning,Thanks for the review and the opinion expressed,we are very happy that you enjoyed the Hotel and the staff for their helpfulness and kindness.We are sorry that there were disruptions during your stay. The hotel obviously has WI-FI, unfortunately on one of the days you stayed there was a fault outside the hotel (the whole area was without Wi-Fi) and as a result we did everything to urge the municipality and maintenance companies to be able to solve as soon as possible, infatta already in the morning of the next day the line had been restored.The structure obviously has a restaurant that is located right under the Hotel open for lunch and dinner, guests can take advantage of it directly, or they can order comfortably from the tablet and that will be delivered directly to the room.Hoping to welcome you in a future opportunity to make you appreciate all our services,Best regards,Giacomo ParodiHotel de Ville ****

10/10 Excellent

nicolena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every step of the way the staff here were great. Most days we had a gentleman Ford help us at breakfast and to advise on best places to go. His jovial attitude somehow stayed in tact while he actually ran around to help guests. Major thanks for everything Ford. You made our time in Genova better. As for the property itself, rooms were well appointed and spacious and very clean. Best housekeeping we’ve had yet in italy.
Stayed 3 nights in Aug 2023
Response from Giacomo Parodi on 26 Aug 2023
Thanks for the review and the opinion expressed, we are very happy that the spacious rooms and equipped with all the comforts have helped you to spend a pleasant stay.We are pleased that our staff could help you with useful advice.Hoping to welcome you on a future occasion,Best Regards,Giacomo ParodiHotel de Ville Residenza d'epoca

6/10 Okay

Mil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and large rooms but awful location / town - more a reflection of the city overall than the hotel itself.
Stayed 3 nights in Aug 2023
Response from Giacomo on 14 Aug 2023
Good morning,Thanks for the review and the opinion expressed,we are very happy that the Hotel and its amenities has been much appreciatedHoping to welcome you on a future occasion,Best regards,

10/10 Excellent

Eeva

Stayed 1 night in Jul 2023
Response from Giacomo Parodi on 26 Aug 2023
Thanks for the review and the opinion expressed, we are very happy that the stay at our hotel was the best,Hoping to welcome you on a future occasion,Best Regards,Giacomo ParodiHotel de Ville

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the entrance to the hotel between 2 doors to McDonalds, the hotel is very modern and in a great location in the old town.
Stayed 2 nights in Jun 2023
Response from Giacomo Parodi on 9 Jul 2023
Thanks for the review and the opinion expressed,we are pleased that your stay at our Hotel has gone to the best. .Hoping to welcome you on a future occasion at our Hotel.Best regards,Hotel de Ville ****

8/10 Good

Kristin

Stayed 1 night in Jun 2023
Response from Giacomo on 17 Jul 2023
Thanks for the review and the opinion expressed,we are very happy that your stay at our Hotel is at its bestHoping to welcome you again on a future occasion,Best Regards,Giacomo ParodiHotel de Ville

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for tourism. Excellent friendly staff. Comfortable simply furnished room. Small old shower but it worked well. Very good breakfast options. The entrance area to the hotel building does not look good but once inside this old grand villa it shows real charm
Stayed 1 night in Jun 2023
Response from Giacomo Parodi on 25 Jun 2023
Thanks for the review and the opinion expressed,we are pleased that your stay at our Hotel has gone to the best. Especially for the professionalism and kindness of our staff always available to our guests to make your stay unforgettable and relaxing.Hoping to welcome you on a future occasion at our Hotel,Best Regards,Giacomo Parodi Hotel de Ville

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and the staff was excellent. The people at the front desk were really fantastic, very helpful and knowledgeable about the area. In fact on our last day they were unable to reach a cab by phone (no one answered) so the man at the front desk walked around the corner and ordered a cab in person for us. Outstanding service!
Stayed 5 nights in Jun 2023
Response from Giacomo Parodi on 17 Jun 2023
Thanks for the review and the opinion expressed,we are pleased that your stay at our Hotel has gone to the best. Especially for the professionalism and kindness of our staff always available to our guests to make your stay unforgettable and relaxing.Hoping to welcome you on a future occasion at our Hotel,Best Regards,Giacomo ParodiHotel de Ville - Residenza d'epoca ****

6/10 Okay

Laura

Disliked: Room comfort
Unsafe area I was robbed!
Bad bad area of town. Never felt safe inside or outside this hotel! The area near the main train station looks nice and has nice hotels. My phone was stolen. The sketchy people outside the hotel are stalking the tourist. This hotel entrance is in the middle of a McDonalds! All the shops near this hotel are gross filled full of junk from middle eastern people. Not a true Italian vacation experience at all! Just gross unsafe area! Beds are hard, pillows are flat, Lobby is in the kitchen, noisy starting at 6am when they start breakfast. Ask for new room but they said no. Could not sleep for 3 days! Not a 4 star hotel in US standards at all. More like a 3. 2 wonderful staff. Day front desk lady and night front desk man. Very helpful when my phone was stolen. Rest of staff does not dress appropriately junky street close. Would not stay here ever again. If I have to come back to Genoa and stay there for another cruise I will only stay near the train station. In one of those nice hotels. Don’t let the fact that this is by the aquarium fool u. Defiantly not kid friendly area. Pass on this hotel if you care about your safety!
Stayed 3 nights in Jun 2023
Response from Giacomo Parodi on 17 Jun 2023
Good morning,Thanks for the review and the opinion expressed,We are sorry that the stay was not spent at its best and will certainly take into consideration his advice to improve the experience of our guests. We sincerely thought a lot about how to respond to this expression of your thought, obviously hoping that what happened in the Hotel did not affect the judgment. In fact you had been offered a change of room but obviously it would have been a double upgrade of type and would have had to pay a small supplement. Especially in these few years we had never seen so much rudeness in a guest as, I would just remind you, that your husband has allowed himself to do his own personal needs on a wall of our corridors (among other things protected by the Superintendence of Italian cultural heritage since 1600). Sincerely,Giacomo ParodiHotel de Ville - Residenza d'epoca ****

10/10 Excellent

Robert

Stayed 1 night in May 2023
Response from Chiara C. on 28 May 2023
Dear Robert, thank you for taking the time to leave us such a kind review, we are happy to know that the staff and the hotel were up to your expectations, we hope to have you back in the future as our welcome customer, best regards

6/10 Okay

Mor

Liked: Cleanliness
Disliked: Room comfort
Uncomfortable
We didn’t enjoy our night at de ville. The bed and pillow ware very uncomfortable it was hard to fall asleep. Moreover, we had stairs in the room and it was scary to use them. Feels like it is about to detach from the wall in any second. It is moving and doing a strange noise while climbing up and down. Also the area is not pleasant.
Stayed 1 night in Apr 2023
Response from Giacomo Parodi on 3 May 2023
Good morning,we are very sorry that your stay is not spent at best at our property.We hope to welcome you on a future occasion to be able to make all our services,Best Regards,Giacomo ParodiHotel de Ville Residenza d'epoca

8/10 Good

hila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place near the port
The hotel is located right next to Genoa port and the aquarium . This can be problematic if you arrive by car since it's sometimes difficult to park for unloading near the hotel. The hotel itself is beautiful with unique decoration and style. Our room was spacious and comfortable with a large bathroom but a bit dark with a small window. Breakfast costs 12 euro for adults (half for kids), and it's very high quality where you can order multiple items from a menu in addition to the buffet. Employees are very kind and helpful
Stayed 2 nights in Apr 2023
Response from Giacomo Parodi on 3 May 2023
Thank you for the review and the opinion expressed, we are very happy that the stay at our Hotel is spent at its best, appreciating the room for breadth and cleanliness.Hoping to welcome you on future occasions,Best regards,Hotel de Ville Residenza d'epocaGiacomo Parodi

10/10 Excellent

Gary

Stayed 2 nights in Apr 2023
Response from Therese C. on 18 Apr 2023
Dear Gary, thank you for taking the time to leave us a kind review; we are pleased to know that the staff and the structure have been up to expectations, we hope to have you again as our welcome guest in the future, Best regards, Therese C. Historical residence Hotel de Ville

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel in a central location - a large comfy room and helpful welcoming staff - I would love to come back some time
Stayed 1 night in Apr 2023
Response from Hotel de Ville residenza d'epoca on 6 Apr 2023
Dear Moira, thank you for taking the time to leave us such a kind review, we are happy to know that the Staff and the Hotel have been up to your expectations; we hope to have you again as our customer in the future, best regards, Therese C. Hotel de Ville residenza d'epoca

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family travel
One of the only hotels I could find with 2 beds. This was a beautiful room with 2 floors and 2 bathrooms and a spiral staircase. Staff was friendly and efficient and gave us lots of information about the surrounding area, places to eat and visit. Only stayed 1 night before a cruise but it was memorable. Right across from the waterfront where all the action is. Perfect for family travel.
Stayed 1 night in Mar 2023
Response from Therese C. on 11 Apr 2023
Thank you for the review and the opinion expressed, we are very happy that you enjoyed our Hotel Hoping to welcome you on a future occasion,Best Regards, Therese C Hotel de Ville

10/10 Excellent

Lasharle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. The breakfast was wonderful and the restaurant was very good for dinner. The location was an easy walk to historical sites. Very reasonably priced for the accommodations.
Stayed 1 night in Mar 2023
Response from Therese C. on 17 Mar 2023
Thank you for the review and the opinion expressed, we are very happy that you enjoyed our Hotel Hoping to welcome you on a future occasion,Best Regards, Therese C Hotel de Ville

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to the Marina and the old town of Genoa. The roads to get to the hotel are difficult to navigate and parking isn't the most conveninet. Overall, the hotel was nice. However, I paid for a water view, which we got after you looked across the elevated highway.
Stayed 2 nights in Mar 2023
Response from Therese C. on 16 Mar 2023
Thank you for the review and the opinion expressed, we are very happy that you enjoyed our Hotel Hoping to welcome you on a future occasion,Best Regards, Therese C Hotel de Ville

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Thanks for your service
Stayed 1 night in Dec 2022
Response from Chiara C. on 24 Dec 2022
Dear Richard, thank you for taking the time to leave us this kind review, we are happy to know that the Hotel and staff have been up to your expectations, hoping to have you as our guest again in the future, best regards, Chiara C. Hotel de Ville

8/10 Good

Milton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel not such good location
This is a great and beautiful hotel in the inside. The building is fromthe year 1677 and it has been remodeled. The room was huge with 16 foot ceiling. I have nothing negative about the hotel. The location is old town Genoa and it did not feel safe. Near a metro station and the main train station.
Stayed 2 nights in Nov 2022
Response from Chiara C. on 19 Nov 2022
Dear Milton, thank you for taking the time to leave us this nice review, we are happy to know that the Hotel and the Staff, have been up to your expectations; we hope to be able to accommodate you again at our Hotel as our pleasant customer, Best regards, Hotel de Ville

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent coice in harbor area
Staff is very friendly, so kind and helpful. Outstanding breakfast.
Stayed 1 night in Nov 2022
Response from Chiara C. on 19 Nov 2022
Dear Susan, thank you for taking the time to leave us this nice review, we are happy to know that the city, the Hotel and the Staff, have been up to your expectations; we hope to be able to accommodate you again at our Hotel as our pleasant customer, Best regards, Hotel de Ville

4/10 Poor

Todd

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 7 nights in Oct 2022
Response from Giacomo on 7 Nov 2022
Good morning,we are very sorry that your stay was not up to expectations.We would have been pleased that at the time of Check out or in his judgment had explained the reason why he did not feel comfortable within our structure as we always like to take the criticism constructively to be able to further improve the experience of our guests in all respects.Hoping to welcome you again to appreciate all our amenities and services,Best Regards,

10/10 Excellent

Carolina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hard to get to hotel based on GPS guidance. It took us about 45 min to figure it out. And had to hired a taxi to take us after so much time running in circles…. But we made it 😊
Stayed 1 night in Oct 2022
Response from Chiara C. on 20 Oct 2022
Dear Carolina,Thank you for leaving us this review so positive, we are pleased to know that our hotel and its staff have been up to your expectations, we are sorry that you have encountered some problems in locating our hotel, we hope you enjoyed your stay; we hope to welcome you again in the future at our Hotel, best regards

8/10 Good

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nearby train station and walking distance to Old Genoa tourist atractions
Stayed 1 night in Sep 2022
Response from Chiara C. on 20 Oct 2022
Dear Richard,Thank you for leaving us this review so positive, we are pleased to know that our Hotel and its staff have been up to your expectations, we hope to welcome you again in the future at our Hotel, best regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Old Town Genoa
Perfect location to stay in the Old town area of Genoa. It's right in the middle of the area - tons of places to dine and shop in. A special acknowledgment to Jacamo - he went way out of his way to assist us with printing, scanning, and sending someone some information, thank you Jacamo! Also to note, everyone at the hotel that we came in contact with was super nice and professional. The room had the nicest shower we had on this trip, but make sure climbing stairs is not an issue as the rooms have stairs and railings to hold onto! We'd stay here again!
Stayed 3 nights in Sep 2022
Response from Giacomo Parodi on 26 Sept 2022
Dear Michael, thank you for taking the time to leave us this nice review, we are pleased to know that our Staff and the structure have been up to your expectations, we hope to welcome you again at our Hotel, best regards. Hotel de Ville

10/10 Excellent

DARIUSH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in a busy area without being affected Hotel was very clean with nice staff and friendly environment. We totally recommend it
Stayed 2 nights in Sep 2022
Response from Giacomo on 20 Sept 2022
Good morning,Thanks for the review and the opinion expressed,we are very pleased that you enjoyed our Hotel from all points of view especially for the cleanliness and for the reception by our staffHoping to welcome you again on a future occasion,Best Regards,Giacomo ParodiHotel de Ville

10/10 Excellent

Bailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While on a busy street the room was incredibly quiet. Very nice room, lots to do within a close walk. Staff were very friendly and the flexible check in time was great! Thank you for a wonderful stay.
Stayed 2 nights in Sep 2022
Response from Giacomo on 17 Sept 2022
Good morning,thanks for the review and the opinion expressed, we are very pleased that the stay at our Hotel is spent at its best,Hoping to welcome you back to our hotel,Best Regards,Giacomo ParodiHotel de Ville

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful large room and bathroom with lots of comforts. In a very desirable location close to shopping, restaurants and attractions. Staff go out of their way to help you. Breakfast is good but a little too formal for our liking.
Stayed 3 nights in Aug 2022
Response from Giacomo on 30 Aug 2022
Thanks for the review and the opinion expressed, We are very pleased that your stay at our hotel was spent at its best and that you enjoyed the services offered by the hotel.Hoping to welcome you on a future occasion,Best Regards,Giacomo ParodiHotel de Ville

6/10 Okay

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The parking is a LIE. The only reason we booked this hotel is because it claimed that it had parking. In actual fact, there is no parking other than a nearby public parking lot. To get access to this lot, you need to figure out where to temporarily leave your car (there is no space on the street, you will have to park illegally), go upstairs to the reception to get the keycard, park your car, and then come back to complete the registration. Then, when it's time to leave, you have to pay for parking at the reception, get your car out of the public parking, go back to the reception (remember the part about parking illegally on the street), drop off the key card, then you are finally free to go. The rooms were clean but the overall feeling was that they spent a bunch of money fixing this place up, but cheapened out on certain things. For example, the lights are all cheap blue LED/fluorescent bulbs that make you feel like you're sleeping in a factory dorm in a 3rd world country.
Stayed 1 night in Jul 2022
Response from Giacomo on 4 Aug 2022
Good morning, we regret that your stay at our Hotel was not at the level of your expectations. As present on all portals our Hotel has an agreement with a secure parking, in fact it was able to skip the queue at the entrance thanks to one of our cards that we handed you on arrival. Guests can stop at the entrance of the Hotel with the car without any problem, will be unloaded from our staff and comfortably can continue to park the car. We are happy that the cleanliness of the room was satisfactory, the only note that we can do is that there are no blue LEDs inside the guest rooms. However, we would have preferred that at the time of Check out he had made all these notes. Hoping to welcome you again to better appreciate our services, Best Regards,

8/10 Good

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from isabella on 30 Jun 2022
Dear, Thank you to have made a reservation in our Hotel, and thank you for your feedback, . Hoping to welcome you back in our Hotel, Best Regards Isabella Milanesi Hotel de Ville

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel main entrance is difficult to find out. Parking not available on site nor valet.
Stayed 1 night in Jun 2022
Response from isabella on 9 Jun 2022
Dear, Thank you to have made a reservation in our Hotel, and thank you for your feedback, we'll take care about your tips to be always better and give a better stay to our guests. Hoping to welcome you back in our Hotel, Best Regards Isabella Milanesi Hotel de Ville

8/10 Good

tamir

Stayed 1 night in Apr 2022
Response from isabella on 5 May 2022
Dear Tamir Thank you for taking the time to share your judjement, We are happy that your stay have respected your expectations. Kind Regards Isabella Milanesi Hotel de Ville

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in a former mansion
The hotel is in a great location just across from the Genoa Aquarium, boat and bus tours and the customer information center. The staff were very accomodating and the room, lobby and dining room were spotless. Breakfast was excellent with hot food cooked to order.
Stayed 4 nights in Apr 2022
Response from isabella on 19 Apr 2022
Dear Deborah Thank you for taking the time to write a review, We are happy that the stay was pleasant and that our staff with the availability and professionalism helped to make your stay pleasant. Kind Regards Isabella Milanesi Hotel de Ville

8/10 Good

Mihaela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms in a great location.
Stayed 1 night in Feb 2022
Response from Rebecca on 24 Feb 2022
Good afternoon Mihaela, We are happy that You enjoyed Your stay in our Hotel, Best regards, Hotel de Ville

10/10 Excellent

Frank

Liked: Staff & service, amenities, property conditions & facilities
Everything was as advertised. Well done!
Stayed 3 nights in Sep 2021
Response from Giacomo on 6 Oct 2021
Thank you for your review and your opinion, we are very happy that our structure has met your expectations from all points of view. Hoping to welcome you again on a future occasion, Best Regards, Giacomo Parodi Hotel de Ville

10/10 Excellent

carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE
Great location!!! Great reception!!!
Stayed 1 night in Aug 2021
Response from Therese Camara on 25 Aug 2021
Dear Carmen, Thank you for choosing our hotel for your stay. We are pleased to know that our staff with their professionalism and availability has made your stay pleasant and that in general your expectations have been met. We hope to have you back as our guest. Best regards, Therese Camara Hotel de Ville