Double Room (Trebisonda)
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Reviews of Il Genovino

Il Genovino
Via Monte Zovetto 8/14, Genoa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 17 out of 21 reviews" "
Rating 8 - Good. 1 out of 21 reviews" "
Rating 6 - Okay. 2 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Anna

Travelled with group
Liked: Cleanliness
Stayed 5 nights in Aug 2023
Response from Il Genovino on 27 Aug 2023
Hello Anna, We are unsure on why you awarded us a rating of 2. As we deeply care about all our guest's experiences please do get in touch so that we can improve anything that made you upset. We hope to see you soon and have that review become a 10!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in a great city
We visited here on a road trip through Italy. We managed to park directly outside the property for free (Sunday is free ,easypark app for other days still cheap). We were greeted at the property by Francesca who was incredibly helpful and welcoming. The property was very clean and modern with a great decor. The room was big and extremely clean with everything we could ask for. In the lobby was a coffee machine and other amenities too. Francesca gave us a voucher for breakfast that can be used at two local cafes , we visited Cafè magon and had a great breakfast! We had an evening meal at Ristorante Del Ponte which was also amazing ! Our stay was enjoyable and super comfortable. We would stay here again
Stayed 1 night in Jun 2023
Response from anna on 10 Jul 2023
Thank you very much! i hope to see you soon.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, location, staff! We had a great time!!
Stayed 3 nights in Jun 2023
Response from anna on 10 Jul 2023
thank you Natalie! i hope to see you soon

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Amazing, spacious modern room and very friendly and kind host.
Stayed 1 night in Feb 2020
Response from anna on 5 Mar 2020
Thank you !

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Anna was very friendly & hospitable. Room was very modern with many upgrades.
Stayed 17 nights in Jun 2019
Response from Anna on 10 Jul 2019
Thank you very much Amanda, I miss you !

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

D

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Niet echt super tevreden. De kamer zelf is keurig / schoon en heerlijk stil. Bij de incheck werd alles op afstand gedaan wat ik erg onpersoonlijk vind. Wij verbleven er 7nachten en we heb en maar 1x schone handoeken gekregen na 3dgn daarna niet meer. Voor anno 2023 kan dot gewoon echt niet meer. En zeker niet voor het geld wat wij betaald hebben. Volgende ochtend moesten we zelf vragen waar het ontbijt bleef of waar het gehouden word. Vind dit gewoon een grote min punt kwa service
Stayed 7 nights in Aug 2023
Response from Il Genovino on 27 Aug 2023
Hello, we are disappointed in seeing that you did not fully enjoy your stay. We do try to lower our impact on the environment by not having to wash towels everyday; rather, when the customer asks us or after three days, as is done in most hotels globally.

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
The room was beautiful and staff friendly and helpful.
Stayed 1 night in Aug 2023
Response from Il Genovino on 27 Aug 2023
Hi Lydia! Thank you so much for your beautiful review which helps us alot in showing our potential!We hope to see you soon again!

8/10 Good

José Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Anna on 25 May 2023
Hello and thank you for your review! We hope to see you soon!

6/10 Okay

Philippe

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quel dommage !
C'est la première fois que je prends un B&B à l'étranger et je ne le referais pas. Arrivés un peu tard (21H) on nous dirige par téléphone (assez simple), mais la difficulté pour se garer dans ce quartier doit être vraiment signalée. Sinon la chambre est très jolie, bien équipée mais l'endroit manque furieusement de chaleur à tel point que les occupants se croisent à la seule machine à café (qui ne fonctionne pas) mais que le lien ne se fait pas. Pas du matin, sûrement..... A signaler aussi que le ''breakfast'' se compose de gâteaux périmés. J'arrête là car c'est la première fois que je laisse un avis désagréable mais ayant signalé les dysfonctionnements sur le livre d'or je n'ai même pas eu un petit message, ou plutôt si le très convenu (nous avons été ravis de vous recevoir.... sans mention de mon mécontentement) de la part d'Anna ou Francesca qui n'étaient pas très au point non plus sur le montant de la taxe de séjour. SVP lorsque vous ouvrez un tel endroit avec du charme et plutôt bien placé, faites l'effort de votre présence.
Stayed 1 night in May 2023
Response from Anna on 25 May 2023
Hello, thank you for staying with us and your feedback. We always communicate that our arrivals are usually untill 20:00 as we do not have a reception. We are sorry you felt the room was cold but the building's heaters are understandably turned off before the 8th of May. The coffee machine works and was not broken. We have now changed the breakfast we provide by partnering with local cafès that offer a fresh italian breakfast. We are sorry you found some improvements in your stay. We do need to stress the difference between a normal hotel and us. By law, we cannot provide fresh foods; as such there were no cakes offered. We also do not require the constant presence of staff on site, especially after normal hours. Despite this, we do have staff present every morning. The tourist tax was clearly communicated by voice and here on expedia.

10/10 Excellent

David

Stayed 1 night in Jan 2023

10/10 Excellent

Frédéric

Stayed 1 night in Aug 2022
Response from anna on 10 Aug 2022
Thank you!!!

10/10 Excellent

Shahin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Like staying with your favourite relative, the details that make your stay enjoyable! Clean and modern room, helpful staff and great location.
Stayed 5 nights in Jul 2022
Response from anna on 7 Aug 2022
thank you very much, your review help me a lot!

10/10 Excellent

Khaula bent aissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from anna on 7 Aug 2022
thank you!

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020

10/10 Excellent

Martin&Nina, Düsseldorf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir wurden in der hochmodernen, sehr sauberen und mit Liebe zum Detail eingerichteten Gästeunterkunft im 2. OG (Fahrstuhl vorhanden) freundlichst empfangen. Alles wichtige wurde uns erklärt und keine unserer Fragen blieb unbeantwortet. Für den Fall der Fälle ist die Gastgeberin mobil erreichbar. Wir haben immer einen Parkplatz vor der Haustüre gefunden, somit ist das Parkticket von Il Genovino für 5€/Tag für die sonst kostenpflichtigen Parkzonen sehr zu empfehlen. Im Zimmer gibt es eine Minibar mit Softdrinks die täglich aufgefüllt wurde, einen großzügigen Kleiderschrank mit Safe sowie eine moderne und leise Klimaanlage. Unser Bett haben wir stets perfekt vorgefunden und wie auf Wolke sieben geschlafen. Weder von der Straße noch von anderen anwesenden Gästen haben wir etwas mitbekommen. Im Badezimmer gibt es eine geräumige Dusche für zwei, Handtücher, Bademäntel, Pantoffel, Fön, Hygieneartikel alles inklusive. Wer einen angenehmen Rückzugsort mit Charme sucht, findet ihn unserer Meinung definitiv hier. Wir bedanken uns nochmals für den phantastischen Aufenthalt und würden jederzeit wiederkommen.
Stayed 3 nights in Jul 2020
Response from anna on 3 Aug 2020
Thanks for your beautiful words! Vi aspettiamo presto. Anna

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Anna on 5 Mar 2020
Grazie !

10/10 Excellent

Ornella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre très belle et confortable
Parfait la chambre est très belle et possède tout le confort nécessaire. La propriétaire est adorable et parle anglais.
Stayed 1 night in Aug 2019
Response from il genovino on 6 Sept 2019
Merci Ornella. Je suis content que vous ayez apprécié . J'espère te voir bientôt. Anna

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Een verborgen pareltje, alle luxe aan wezig, zelfs als je de tandenborstel bent vergeten, het is er, de B&B is helemaal nieuw mooie details, ontbijt is perfect, dag te voren wordt gevraagd wat m'n wil en er wordt voor gezorgd.
Stayed 1 night in Jul 2019
Response from il Genovino on 20 Jul 2019
Grazie mille ! :) Anna

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura nuova arredata con stile e curata nei minini dettagli, pulizia impeccabile, ogni stanza munita di tutti i confort di un 5 stelle, colazione buona sia dolce che saltata e soprattutto la gentilezza e disponibilità della Sig.ra Anna proprietaria del BB. Da considerarsi anche la location, 10 min a piedi e si è in Corso Italia vicino alla rinomata Boccadasse. Per questo lo consiglio vivamente e il giudizio complessivo è ECCELLENTE
Stayed 1 night in May 2019
Response from il genovino on 28 May 2019
Vi ringrazio, è stato un piacere conoscervi. Vi aspetto presto!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Il Genovino on 15 May 2019
:) Grazie mille