The concierge service was to be complained. I have honestly never stayed in a hotel with such bad Concierge service, especially the person in charge of the Concierge were rude and not doing his work properly . We couldn’t find our hand luggage in our room after checking in . We were worried as we have some important costume inside which need to be use for performance the day after. None of the people in the Concierge know where they put it., and only after 30 minutes of searching they found in a secret cabinet inside the room . The supervisor then speak out rudely to my friend, he said :” what’s the big fuss about this ? You don’t have gold in your hand luggage , you have only dress. !!” Point is , we never told him there were dress inside ! So we assume he must have looked into our luggage before he send over and hiding it in the secret cabinet instead of putting it out in where it should be .