2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Reviews of Amari SPICE Penang

3.5 out of 5
Amari SPICE Penang
2, Persiaran Mahsuri, George Town, Penang

Reviews

8.8

Excellent

Rating 10 - Excellent. 61 out of 106 reviews" "
Rating 8 - Good. 32 out of 106 reviews" "
Rating 6 - Okay. 6 out of 106 reviews" "
Rating 4 - Poor. 4 out of 106 reviews" "
Rating 2 - Terrible. 3 out of 106 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

susila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amari SPICE Penang on 3 May 2024
Dear Susila,Thank you for your 5 out of 5 rating for your recent stay at Amari SPICE Penang. We're thrilled to hear that you had an excellent experience and that we met your expectations.If you have any additional comments or suggestions for us, we'd love to hear from you. We are always looking for ways to improve and ensure that our guests have a perfect stay.Thank you for choosing Amari SPICE Penang. We look forward to welcoming you back for another wonderful visit.Best regards,The Management

10/10 Excellent

Ronnie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at front desk and quick check-in and check-out.
Stayed 1 night in Apr 2024
Response from Amari SPICE Penang on 3 May 2024
Dear Ronnie,Thank you for your 5 out of 5 rating for your recent stay at Amari SPICE Penang. We're delighted to hear that you had a positive experience with our front desk staff and that the check-in and check-out processes were quick and efficient.It's always our goal to provide excellent service, and we're glad our team made you feel welcome. If there's anything else we can do to make your next visit even more enjoyable, please let us know.Thank you for choosing Amari SPICE Penang, and we look forward to welcoming you back for another great stay.Best regards,The Management

8/10 Good

TOSHIAKI

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but the shopping center and/or restaurant arround is limited.
Stayed 1 night in Mar 2024
Response from ASP on 3 Apr 2024
Dear Toshiaki,Thank you for choosing to stay at Amari SPICE Penang and for taking the time to share your feedback with us.We are pleased to hear that you had a good experience during your stay. However, we understand your concerns regarding the limited options for shopping and dining around the hotel. While our location offers convenience for accessing the nearby convention center and arena, we acknowledge the importance of having a variety of dining and shopping choices for our guests.Rest assured, we will continue to explore opportunities to enhance the surrounding amenities to provide a more comprehensive experience for our guests.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for another stay in the future.Best regards,The Management

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff . Nice view and spacious , clean room with good facilities. Great to have a coffee machine in the room
Stayed 1 night in Mar 2024
Response from ASP on 25 Mar 2024
Dear Michael,Thank you for choosing to stay at Amari SPICE Penang and for taking the time to share your feedback with us.We are delighted to hear that you had an enjoyable experience during your stay. It is wonderful to know that you found our staff to be friendly and that you appreciated the nice view, spaciousness, cleanliness, and good facilities of your room. We are also glad that you enjoyed the convenience of having a coffee machine in your room.Your satisfaction is our priority, and we strive to provide all our guests with exceptional service and amenities. Your feedback motivates us to continue delivering memorable experiences to our valued guests.We look forward to welcoming you back to Amari SPICE Penang for another pleasant stay in the future.Warm regards,The Management

8/10 Good

phang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and nice hotel room. Cozy and the room details are greats.
Stayed 1 night in Mar 2024
Response from ASP on 25 Mar 2024
Dear Phang,Thank you for taking the time to review your recent stay at Amari SPICE Penang.We are delighted to hear that you found our hotel room to be clean, nice, and cozy, with great attention to detail. Providing a comfortable and welcoming environment for our guests is always our top priority, and we are pleased to learn that we met your expectations in this regard.Your feedback is valuable to us as we continuously strive to enhance the experience of our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,The Management

8/10 Good

Jun, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good.
Stayed 1 night in Feb 2024
Response from Best regards, The Management Amari SPICE Penang on 6 Mar 2024
Dear Jun,Thank you for taking the time to share your feedback about your recent stay at Amari SPICE Penang. We're pleased to hear that you had a positive experience overall. If there are specific areas where we can further improve or if you have any suggestions, please feel free to let us know. Your input is valuable, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Jun, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best regards, The Management Amari SPICE Penang on 27 Feb 2024
Dear Jun,Thank you for your recent stay with us at Amari SPICE Penang and for taking the time to rate us 4/5. We are delighted to know that you had a positive experience, and we truly appreciate your feedback.Your satisfaction is our top priority, and we are glad to have met your expectations in many aspects of your stay. We continuously strive to provide exceptional service and memorable experiences for our guests, and your rating encourages us to keep aiming higher.Should you have any specific feedback or suggestions that could have made your stay even more enjoyable, please do not hesitate to share them with us. We are always looking for ways to enhance our guests' experiences.We look forward to the opportunity to welcome you back to Amari SPICE Penang in the near future.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Like almost all of urban Malaysia, walking is treacherous. Use Grab instead, unfortunately.
Stayed 6 nights in Feb 2024
Response from Best regards, The Management Amari SPICE Penang on 22 Feb 2024
Dear Allan,Thank you for choosing Amari SPICE Penang and for sharing your experience. We are thrilled to hear that you found our hotel to be a great place for your stay. We understand the challenges of urban walking in the area and appreciate your suggestion to use Grab for convenience and safety.Your feedback is invaluable as we continually strive to enhance our guest experience. We look forward to welcoming you back in the future for another enjoyable stay.

8/10 Good

CHA MIN

Business traveller
Have requested a NEW iron as the existing iron in our room seem rusty and front part is broken and have some dirt on the iron surface, so my dress almost damage because of the broken part. The shampoo, conditioner, body wash and toothpaste never replace a new sets as it almost finish.
Stayed 2 nights in Jan 2024
Response from Best regards, The Management Amari SPICE Penang on 5 Feb 2024
Dear CHA MIN,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced with the iron in your room and the oversight regarding the replenishment of toiletries. Providing well-maintained amenities and ensuring the utmost comfort of our guests is a priority for us, and it is clear we fell short in this instance.We have addressed your feedback with our housekeeping team to ensure that all equipment, including irons, is thoroughly inspected and replaced or repaired as necessary. Additionally, we are implementing stricter protocols to ensure that all amenities are replenished promptly and adequately for our guests.Please accept our sincerest apologies for any inconvenience this may have caused you. We understand how important these details are in providing a comfortable and hassle-free stay. We would appreciate the opportunity to restore your confidence in our hotel, and we hope you will consider giving us another chance to provide you with the high standard of service and accommodation you expect and deserve.Should you choose to stay with us again, please do not hesitate to contact me directly so that I can personally oversee your reservation and ensure a more enjoyable experience.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Pleasant stay
Stayed 2 nights in Jan 2024
Response from Best regards, The Management Amari SPICE Penang on 5 Feb 2024
Dear Joshua,Thank you for your concise and positive feedback regarding your recent stay at Amari SPICE Penang. We're delighted to hear you had a pleasant experience with us.It's always our aim to provide a comfortable and enjoyable stay for our guests, and knowing we've achieved that in your case is truly rewarding. If there were any specific aspects of your stay that stood out or areas where you feel we could improve, we would love to hear more about your experience.We look forward to welcoming you back in the future for another memorable stay.

8/10 Good

Ravi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient location close to airport , convention center and tech companies. Clean and comfortable, staff was excellent. Not much shopping around. Shower was barely warm.
Stayed 2 nights in Jan 2024
Response from Best regards, The Management Amari SPICE Penang on 23 Jan 2024
Dear Ravi,Warm greetings from The Management at Amari SPICE Penang!Thank you for choosing Amari SPICE Penang for your stay, and we sincerely appreciate your feedback.We are pleased to hear that you found our hotel to have a nice and convenient location, close to the airport, convention center, and tech companies. Your compliments on the cleanliness, comfort, and excellent service from our staff are greatly appreciated.We apologize for any inconvenience you experienced with the shower temperature. Your feedback is valuable to us, and we will investigate this matter to ensure improvements in the future.If there are specific aspects of your stay that stood out or any suggestions you may have for us to maintain or enhance our services, please feel free to share your thoughts.Thank you for your valuable input, and we look forward to the pleasure of hosting you again for an even more satisfying stay in the future.

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le confort parfait
Hôtel près de l'aéroport. Chambre spatieuse et surtout très confortable. Loin des lieux touristiques mais parfait pour repos et voyage d'affaire.
Stayed 2 nights in Jan 2024
Response from Best regards, The Management Amari SPICE Penang on 22 Jan 2024
Dear Chantal,Warm greetings from The Management at Amari SPICE Penang!Thank you for taking the time to share your feedback. We are delighted to hear that you found our hotel, situated near the airport, to have spacious and very comfortable rooms.We understand the importance of a restful stay, especially during business trips, and we are pleased to know that our location was suitable for your needs.If there are specific aspects of your stay that stood out or any suggestions you may have for us to maintain or enhance our services, please feel free to share your thoughts.Thank you for choosing Amari SPICE Penang. We appreciate your positive comments and look forward to the pleasure of hosting you again for another comfortable stay in the future.

8/10 Good

Eng Swee

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Very near to airport but the traffic condition is havoc during peak hours. So need to give time allowance if catching a flight. Overall quite a nice hotel.
Stayed 1 night in Jan 2024
Response from Best regards, The Management Amari SPICE Penang on 19 Jan 2024
Dear Eng Swee,Warm greetings from The Management at Amari SPICE Penang!Thank you for sharing your feedback on your recent stay with us. We appreciate your insights and are pleased to hear that you found our hotel convenient, especially due to its proximity to the airport.We understand the traffic conditions during peak hours can be challenging, and we appreciate your suggestion to allow for extra time when catching a flight. Your travel tip will undoubtedly be valuable for future guests, and we thank you for bringing it to our attention.Your overall positive assessment of our hotel is heartening, and we are delighted to have contributed to a pleasant stay for you.Once again, thank you for choosing Amari SPICE Penang. We look forward to the opportunity to welcome you back and provide you with another enjoyable stay.

10/10 Excellent

JP

Stayed 1 night in Jan 2024
Response from Best regards, The Management Amari SPICE Penang on 15 Jan 2024
Dear JP,Thank you for taking the time to share your review and for giving us a perfect rating of 10/10. We are thrilled to hear that you had a wonderful experience during your stay at Amari SPICE Penang.Your feedback is truly appreciated, and it motivates our team to continue delivering excellent service. If there's anything specific you enjoyed or if you have any suggestions, please let us know. We look forward to the pleasure of welcoming you back for another fantastic stay.

10/10 Excellent

Faez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Best regards, The Management Amari SPICE Penang on 6 Jan 2024
Dear Guest,Thank you for taking the time to share your wonderful feedback and for rating us 5/5.We're delighted that you enjoyed your stay at Amari SPICE Penang. Your support and positive review mean a lot to us. We look forward to welcoming you back for another fantastic experience.

10/10 Excellent

Mohamed Faiz A

Stayed 3 nights in Dec 2023
Response from Best regards, The Management Amari SPICE Penang on 2 Jan 2024
Dear Mohamed Faiz,Thank you sincerely for taking the time to rate us 5/5 in your review.Your generous rating means a lot to us, and we're thrilled to know that your experience at Amari SPICE Penang met or exceeded your expectations. We are committed to maintaining the highest standards of service, and your feedback motivates us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back for another outstanding stay at Amari SPICE Penang.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best regards, The Management Amari SPICE Penang on 22 Dec 2023
Dear Guest,We extend our heartfelt gratitude for your recent stay at Amari SPICE Penang and for granting us a perfect rating of 10/10.Your exceptional rating is immensely appreciated, and it serves as a testament to our commitment to providing the highest level of service and comfort to our esteemed guests.We sincerely value your feedback and hope to continue exceeding your expectations during your future visits. If there are any specific preferences or requests you have for your next stay, please don't hesitate to share them with us.Thank you once again for choosing Amari SPICE Penang and for your outstanding rating.

6/10 Okay

Winnie Wei Li

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The concierge service was to be complained. I have honestly never stayed in a hotel with such bad Concierge service, especially the person in charge of the Concierge were rude and not doing his work properly . We couldn’t find our hand luggage in our room after checking in . We were worried as we have some important costume inside which need to be use for performance the day after. None of the people in the Concierge know where they put it., and only after 30 minutes of searching they found in a secret cabinet inside the room . The supervisor then speak out rudely to my friend, he said :” what’s the big fuss about this ? You don’t have gold in your hand luggage , you have only dress. !!” Point is , we never told him there were dress inside ! So we assume he must have looked into our luggage before he send over and hiding it in the secret cabinet instead of putting it out in where it should be .
Stayed 4 nights in Nov 2023
Response from Best regards, The Management Amari SPICE Penang on 22 Dec 2023
Dear Winnie Wei Li,We extend our sincerest apologies for the unsatisfactory experience you encountered with our Concierge service during your recent stay at Amari SPICE Penang.Please accept our deepest apologies for the distress caused due to the mishandling of your hand luggage upon arrival and the subsequent interaction with our Concierge team. Your account of the incident is deeply concerning, and we're truly sorry for the inconvenience and the rudeness displayed by our team member. This behavior does not align with the standards we uphold or the level of service we aim to provide to our valued guests.Rest assured, we take your feedback seriously and will investigate this matter thoroughly with our team to address the issues you encountered. We are committed to taking corrective measures to ensure incidents like this do not recur in the future.We truly appreciate your understanding and patience during this unfortunate incident. Should you wish to discuss this matter further or require any assistance, please feel free to reach out to our management directly.Once again, please accept our sincere apologies for the inconvenience caused. Your feedback is invaluable as we strive to improve our services for all our guests.

10/10 Excellent

PeiVen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff, Sheng En, from the reception desk was extremely friendly and courteous.
Stayed 1 night in Dec 2023
Response from Best regards, The Management Amari SPICE Penang on 6 Dec 2023
Dear PeiVen,Thank you for taking the time to share your positive experience, particularly highlighting the outstanding service provided by Sheng En from our reception desk. We are delighted to hear that he left a positive impression on you with his friendliness and courtesy.Our team members are dedicated to ensuring a warm and welcoming experience for our guests, and it's wonderful to know that Sheng En contributed to your overall satisfaction.We will make sure to share your kind words with Sheng En and the rest of our team. We appreciate your recognition, and we look forward to the pleasure of welcoming you back to Amari SPICE Penang in the future.Thank you for choosing us, and we appreciate your positive comments.

8/10 Good

Kin Hua

Stayed 4 nights in Nov 2023
Response from Best regards, The Management Amari SPICE Penang on 22 Dec 2023
Dear Kin Hua,We extend our heartfelt gratitude for your recent stay at Amari SPICE Penang and for granting us a rating of 4/5.Your exceptional rating is immensely appreciated, and it serves as a testament to our commitment to providing the highest level of service and comfort to our esteemed guests.We sincerely value your feedback and hope to continue exceeding your expectations during your future visits. If there are any specific preferences or requests you have for your next stay, please don't hesitate to share them with us.Thank you once again for choosing Amari SPICE Penang and for your outstanding rating.

8/10 Good

Rasliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near the airport and quite a number of eateries nearby. No shopping mall around though. The lifts didn’t work throughout our 3 nights there due to some issues with the water pipes. Imagine going up and down the stairs :( However, we were given complimentary breakfast as compensation.
Stayed 3 nights in Nov 2023
Response from Best regards, The Management Amari SPICE Penang on 21 Nov 2023
Dear Rasliza,Thank you for choosing Amari SPICE Penang for your recent stay, and we appreciate you taking the time to share your feedback with us.We sincerely apologize for the inconvenience caused by the temporary issue with the lifts during your stay. We understand the challenges you faced and truly appreciate your understanding and patience. Your comfort is our top priority, and we're glad to know that you enjoyed the complimentary breakfast provided as a gesture of goodwill.We have taken note of your comments, and please be assured that we are working to address any issues to prevent a recurrence.Despite the challenges, we hope you had an overall positive experience, and we would be delighted to welcome you back to Amari SPICE Penang for a seamless and enjoyable stay.If you have any further feedback or if there's anything we can do to enhance your future visits, please feel free to share your thoughts with us.Thank you once again for choosing Amari SPICE Penang. We look forward to the pleasure of serving you again in the future.

8/10 Good

Rajasundari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very comfortable.
Stayed 7 nights in Oct 2023
Response from Best regards, The Management Amari SPICE Penang on 17 Nov 2023
Dear Rajasundari,We sincerely appreciate your recent feedback regarding your stay at Amari SPICE Penang. It brings us great joy to learn that you found our property to be very comfortable. Your comfort and satisfaction are our top priorities, and it is heartening to know that we were able to meet your expectations.If you have any specific highlights or aspects of your stay that you particularly enjoyed, we would love to hear more about them. Your insights contribute to our continuous efforts to enhance the overall guest experience.We hope to have the pleasure of welcoming you back to Amari SPICE Penang in the near future. If there is anything specific you would like us to arrange for your next stay, please do not hesitate to let us know.Thank you once again for choosing Amari SPICE Penang. We look forward to serving you again soon.

10/10 Excellent

Chuan Loong

Stayed 1 night in Oct 2023
Response from Best regards, The Management Amari SPICE Penang on 21 Nov 2023
Dear Chuan Loong,Greetings from Amari SPICE Penang!Thank you for choosing to stay with us and taking the time to provide a 5/5 rating for your recent experience. We are thrilled to hear that you had a fantastic stay, and your positive feedback means a lot to us.Our team strives to deliver exceptional service, and it's truly rewarding to know that we met your expectations. Your kind words serve as encouragement for all of us to continue delivering the best hospitality to our valued guests.If there are specific aspects of your stay that stood out or if you have any suggestions for improvement, we would love to hear more about your experience. Your insights are invaluable as we aim to enhance our services continually.Once again, thank you for your glowing review. We look forward to the pleasure of welcoming you back to Amari SPICE Penang for another exceptional stay.Should you have any future inquiries or if there's anything we can assist you with, please feel free to reach out to us.Wishing you safe travels and memorable experiences wherever your journey takes you!

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Best regards, The Management Amari SPICE Penang on 27 Oct 2023
Dear Jeremy,Thank you so much for your fantastic 10/10 rating! We're delighted to hear about your wonderful experience at Amari SPICE Penang. We can't wait to welcome you back soon for another memorable stay.

8/10 Good

John

Stayed 3 nights in Oct 2023
Response from Best regards, The Management Amari SPICE Penang on 25 Oct 2023
Dear John,Thank you for taking the time to review and rate Amari SPICE Penang with a score of 8/10. Your feedback is greatly appreciated, and we're pleased to hear about your positive experience with us.We're committed to continuously improving our services, and your valuable feedback helps us in this endeavor. If there are any specific areas where you believe we can enhance your experience or if you have any suggestions, please don't hesitate to share them with us. Your input is essential in our pursuit of excellence.Once again, thank you for choosing Amari SPICE Penang, and we look forward to serving you even better on your next visit. Your satisfaction is our top priority.

6/10 Okay

Jivanaa

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel rooms used yellow light making it dark and dirty. Bed sheets had stains and toilets had mould. Even the toilet paper had ink on it. Will not come here again.
Stayed 2 nights in Oct 2023
Response from Best regards, The Management Amari SPICE Penang on 24 Oct 2023
Dear Jivanaa,Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the issues you encountered during your visit to our hotel.We are deeply concerned to hear about the lighting, cleanliness, and maintenance issues you described, such as stains on bed sheets, mold in the toilets, and ink on the toilet paper. This is certainly not the standard of service and quality that we aim to provide, and we are genuinely sorry for the inconvenience this may have caused.Your feedback is important to us, and we will take immediate steps to address and rectify these issues to ensure a more pleasant and comfortable stay for our future guests.While we understand your decision not to return, we hope that you might reconsider in the future, and give us another opportunity to provide you with a vastly improved experience.If you would like to discuss your concerns further or have any additional feedback to share, please feel free to reach out. Your satisfaction is our utmost priority.

8/10 Good

Jong

Stayed 2 nights in Oct 2023
Response from Best regards, The Management Amari SPICE Penang on 4 Nov 2023
Dear Jong,We would like to extend our heartfelt gratitude for choosing Amari SPICE Penang for your stay. We also appreciate your time in providing us with a 4/5 rating.Your feedback is important to us, and we are committed to continuous improvement to provide our guests with the best experience possible. If you have any specific comments or suggestions that could help us reach that goal, please feel free to share them with us.We hope to have the opportunity to host you again in the future and make your stay even more enjoyable.

10/10 Excellent

howchee, Bayan Lepas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 3 nights in Oct 2023
Response from Best regards, The Management Amari SPICE Penang on 6 Oct 2023
Dear How Chee,We sincerely appreciate your wonderful 5/5 rating and your kind comment about our friendly Team Member at Amari SPICE Penang! Our team takes immense pride in delivering exceptional service, and your feedback reaffirms that we are on the right track. We believe that a warm and welcoming atmosphere is crucial to creating memorable experiences for our guests, and we are delighted to hear that our staff's friendliness left a positive impression on you.Thank you for choosing Amari SPICE Penang, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there's anything specific you loved about your visit or any suggestions you'd like to share, please feel free to reach out. Your feedback is invaluable to us as we continuously strive to exceed your expectations.

10/10 Excellent

Soren

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Best regards, The Management Amari SPICE Penang on 19 Sept 2023
Dear Soren,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Best regards, The Management Amari SPICE Penang on 2 Oct 2023
Dear James,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

8/10 Good

Suwanee

Stayed 3 nights in Aug 2023
Response from Best regards, The Management Amari SPICE Penang on 7 Sept 2023
Dear Khun Suwanee,Thank you for taking time rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

8/10 Good

Teh

Travelled with family
Liked: Cleanliness, staff & service
24 hours gym nice variety of breakfast - no kids club - mattress is too soft - car park is "opened" to public and is unguarded.
Stayed 2 nights in Aug 2023
Response from Best regards, The Management Amari SPICE Penang on 5 Sept 2023
Dear Teh,Thank you for staying with us and for your feedback. We are glad to know that you have enjoyed your stay at Amari SPICE Penang. We have noted on your comments for immediate rectification and further improvement.We really appreciate your constructive comments and hope to be of better service to you in not too far future.

10/10 Excellent

Chiu Siong

Liked: Cleanliness, staff & service, property conditions & facilities
Window facing the main road need to be sound proof
Stayed 1 night in Aug 2023
Response from Best regards, The Management Amari SPICE Penang on 22 Aug 2023
Dear Chiu Siong,Thank you for staying with us and for your feedback. We are glad to know that you have enjoyed your stay at Amari SPICE Penang. We have noted on your comments for immediate rectification and further improvement.We really appreciate your constructive comments and hope to be of better service to you in not too far future.

10/10 Excellent

Norella Chiew Tong, Petaling Jaya

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has direct access to the SPICE Convention Centre and was most convenient. Breakfast was good although no change However, transport only by means of GRAB.
Stayed 4 nights in Jul 2023
Response from Best regards, The Management Amari SPICE Penang on 31 Jul 2023
Dear Norella Chiew,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

8/10 Good

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, bad bedding.
Nice architecture and interior design. Room was large and well appointed. Unfortunately, the king mattress and pillows were extremely soft. Could not sleep well and woke up with a bad backache.
Stayed 1 night in Jul 2023
Response from Best regards, The Management Amari SPICE Penang on 29 Jul 2023
Dear Alexander,Thank you for staying with us and for your feedback. We are glad to know that you have enjoyed your stay at Amari SPICE Penang. We have noted on your comments for further improvement.We really appreciate your constructive comments and hope to be of better service to you in not too far future.

8/10 Good

Huan Tiow

Stayed 3 nights in Jun 2023
Response from Best regards, The Management Amari SPICE Penang on 15 Aug 2023
Dear Huan Tiow,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We have noted on your comments for immediate rectification and further improvement.We are looking forward to welcoming you back soon.

10/10 Excellent

Goh bee

Liked: Cleanliness, staff & service, property conditions & facilities
YES
Stayed 3 nights in Jul 2023
Response from Best regards, The Management Amari SPICE Penang on 18 Jul 2023
Thank you for taking time rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

8/10 Good

Mansoor Bin, Singapore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was good & pleasant stay. Breakfast spread was superb, many varieties. Hotel staff was attentive & responsive, especially Ms. Balqish (front office)
Stayed 2 nights in Jul 2023
Response from Best regards, The Management Amari SPICE Penang on 17 Jul 2023
Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

Lvis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 5 nights in Jul 2023
Response from Best regards, The Management Amari SPICE Penang on 17 Jul 2023
Thank you for taking time rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

6/10 Okay

Gim Hong

Business traveller
Liked: Cleanliness, property conditions & facilities
New & clean hotel. Lots of parking available (FOC) check in staff need more improvement
Stayed 1 night in Jul 2023
Response from Best regards, The Management Amari SPICE Penang on 14 Jul 2023
Dear Gim Hong,Thank you for staying with us and for your feedback. We sincerely apologized for the uncomfortable experience that you had. We have noted on your comments for immediate rectification and further improvement.We really appreciate your constructive comments and hope to be of better service to you in not too far future.

10/10 Excellent

howchee, Bayan Lepas

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 2 nights in Jul 2023
Response from Best regards, The Management Amari SPICE Penang on 14 Jul 2023
Dear Howchee,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We have noted on your comments for immediate rectification and further improvement.We are looking forward to welcoming you back soon.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Best regards, The Management Amari SPICE Penang on 6 Jul 2023
Dear James,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

koh boon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good. Comfort room . Nice sleep
Stayed 1 night in Jun 2023
Response from Best regards, The Management Amari SPICE Penang on 26 Jun 2023
Dear Koh,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

HABSAH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice view
Stayed 1 night in Jun 2023
Response from Best regards, The Management Amari SPICE Penang on 22 Jun 2023
Dear Habsah,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

howchee, Bayan Lepas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
convenient
Stayed 2 nights in Jun 2023
Response from Best regards, The Management Amari SPICE Penang on 19 Jun 2023
Dear How Chee,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

Bruce

Stayed 3 nights in Jun 2023
Response from Best regards, The Management Amari SPICE Penang on 6 Jul 2023
Dear Bruce,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

Thing-Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Sungai Ara and Bayan Lepas area.
Stayed 2 nights in Jun 2023
Response from Best regards, The Management Amari SPICE Penang on 13 Jun 2023
Dear Thing-Hsiang,Thank you for taking time rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

TAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Best regards, The Management Amari SPICE Penang on 13 Jun 2023
Dear Tan,Thank you for taking time rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

10/10 Excellent

Dengliang

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at this property. Booked at the last minutes, very convenient for conference. But pricy for staying at Penang and room not available till 3pm.
Stayed 1 night in May 2023
Response from Best regards, The Management Amari SPICE Penang on 29 May 2023
Dear Dengliang,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari SPICE Penang.We are looking forward to welcoming you back soon.

2/10 Terrible

Joshua

Stayed 1 night in May 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 15 May 2023
Dear Joshua,Thank you for staying with us and for your feedback. We sincerely apologized for the uncomfortable experience that you had. We really appreciate your ratings and will be more than honor if you can furnish us more details on your experience based on your ratings for our immediate rectification and further improvement.Hope to be of better service to you in not too far future.