Gerzen Holidays

The room was clean, the hotel is right near the train, staff were very friendly and helpful. They even printed off my tickets for me, as well as offering mulled wine & a biscuit on arrival. The bar staff are very welcoming

I never leave reviews but this hotel is now my favorite hotel. It is so warm, the staff is i creditable, the massage therapist is the best, the front desk was so helpful, the dinning staff are better than the best restaurants in the U.S., house keeping os the best I have every seen, and Marco in the bar is my new best friend. I wish I could have stayed longer. They are the beat and I look forward to my next visit. Do yourself a favor and book this place for you next vacation.

Room was acceptable not worth the price. Staff took forever to respond to additional pillows and towels request.

Comfy bed, lovely staff, nice room, good shower Wish the room had a tea/ coffee Kettle station The cleaners only make bed and replace towels which is explained on an ‘environmental saving’ card? However would’ve been nice if they did a bit more of a clean as we had dirty cutlery / cups etc & were staying for 4 nights The location was amazing for accessing everything especially as we were walking most places Is in a downtown street - great for the kebab shops but also wouldn’t walk there alone at night as many strip clubs and lots of groups of men hanging about Overall happy with stay and made up by the staff who are so nice, would stay again!

Beautiful room in good location