Gillette Holidays

Nice hotel , needs a bit of tender love and care !

My fav spot in all of NYC!

Loved the cook-to-order fresh meals! All front desk staff were so friendly and eager to help. Our Bell Hop was always so attentive & was sure to be on the lookout for us to get the door (this was greatly appreciated; two toddler sons traveled with us), one staff member stood out most though, she delivered our meals two days in a row and was one of the most authentic, energetic, friendly, innovative individuals we met. While bringing in our breakfast one of the last mornings of our stay she went ABOVE & BEYOND: Our 2 year old son was having a melt down (he wasn't the happiest the last time that she had dropped our food off either) both times she tried to do something to help put him at ease, but the second time; set her apart from everyone else. She not only entered our room with a smile on her face (screaming toddler & 4 year old on the brink of a melt down due to his brother's) she started telling me about being a kindergarten teacher in in her country (Japan, I believe it was) and proceeded to start singing the ABC's in her language (absolutely beautiful!) both of my boys stopped everything, then right before they could start up again she then sang the ABC's in English. It was the most touching experience of my trip & am so thankful for her, just humbled. I hope she gets to see this review, she truly deserves to be recognized for her commitment to the clients of the hotel & to know how much she truly touches people! The impact she really makes.

Elegant.... just lovely....EVERYTHING...

Incredible staff. So professional and friendly