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Aparthotel

Crystal Bay on the Broadwater

3.5 star property

Choose dates to view prices

Just a short distance from Surfers Paradise Beach, Crystal Bay on the Broadwater offers a garden setting and sauna. Guests can enjoy the spa tub, gym, and free WiFi, with attentive staff providing assistance throughout their stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Kitchen
  • Washing machine
  • Dryer
The current price is €121
includes taxes & fees
25 May - 26 May

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About this property

Crystal Bay on the Broadwater

  • Aparthotel near Surfers Paradise Beach
  • Located close to Chevron Renaissance and Cavill Avenue, Crystal Bay on the Broadwater provides a garden, laundry facilities and car hire on-site. For some rest and relaxation, visit the sauna or the steam room. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym and a hot tub.
  • You'll also enjoy perks such as:
    • An outdoor pool, along with sunloungers
    • Free self-parking
    • A round-trip airport shuttle (surcharge), luggage storage and smoke-free property
    • Barbecues, tour/ticket information and free newspapers
    • Guest reviews say great things about the helpful staff and location
  • Room features
  • All 52 individually furnished rooms boast thoughtful touches such as air conditioning, in addition to amenities such as free WiFi and sound-insulated walls.
  • More conveniences in all rooms include:
    • Showers and hairdryers
    • 32-inch HDTVs with cable channels
    • Wardrobes/cupboards, balconies and kitchens

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Check-in hours are 8:30 AM - 12:30 PM on Sunday.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for AUD 30.0 per night.

Cots (infant beds) are available for AUD 30.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms
Children under 13 years old are not allowed in the swimming pool or hot tub without adult supervision

Frequently asked questions

Does Crystal Bay on the Broadwater have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Crystal Bay on the Broadwater?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Crystal Bay on the Broadwater on 25 May 2026 start from €121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crystal Bay on the Broadwater pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crystal Bay on the Broadwater?

Self-parking is free at this property.

What time is check-in at Crystal Bay on the Broadwater?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Crystal Bay on the Broadwater?

Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).

Does Crystal Bay on the Broadwater provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Crystal Bay on the Broadwater located?

Located in Labrador, this aparthotel is 3 mi (4.9 km) from Surfers Paradise Beach, and within 6 mi (10 km) of Chevron Renaissance and Cavill Avenue. SkyPoint Observation Deck and The Star Gold Coast are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

8.6

Cleanliness

9.0

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 494 out of 922 reviews
Rating 8 - Good. 326 out of 922 reviews
Rating 6 - Okay. 74 out of 922 reviews
Rating 4 - Poor. 19 out of 922 reviews
Rating 2 - Terrible. 9 out of 922 reviews

Reviews

Verified

10/10 Excellent

Rowena

Liked: Cleanliness, check-in, communication, listing accuracy
The place is perfectly great, i recommend everybody to come and stay for longer. Its a Family oriented facility .
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Arlen

Liked: Cleanliness, check-in, communication, listing accuracy
The property is perfect location , amazing view of the ocean, great place to relax and walk along the shore. I love to stay there again. The apartment needs a little bit of upgrade but still overall cozy place to stay.
Stayed 24 nights in Feb 2026
Verified

8/10 Good

john

Liked: Cleanliness, amenities, property conditions & facilities, communication
All the rooms and balcony were spotless, front desk was on the ball on arrival. Very pleasant stay
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Shirley

Liked: Cleanliness, amenities, property conditions & facilities, communication
Was a great stay. Room was amazing, amenities great and staff very friendly.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, check-in, communication, listing accuracy
Ideal spot for a relaxing stay. Rooms are spacious and well equipped. Restaurants and cafes at Chirn Park are excellent albeit 20 minute walk. Restaurants and Cafes at Broadwater and near Aqua Building are very good and only 10 minute walk. Extended our stay for an extra 2 weeks
Stayed 21 nights in Mar 2026
Verified

10/10 Excellent

REBEL

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved everything about this place and location.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Matt

Liked: Cleanliness, communication
Staff very helpful and friendly
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

LEAH

Liked: Cleanliness, amenities, property conditions & facilities, communication
The beds were super comfy and the room clean and tidy. The view was spectacular and so quiet!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent view. Great aircon and friendly staff. 👍👍
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location. Beautiful view! Very clean. Loved it
Stayed 1 night in Jan 2026
Verified

8/10 Good

Wade

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was good. Nice clean facilities. Great pool and spa area
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Harley

Liked: Cleanliness, property conditions & facilities, communication
Great service, clean rooms very comfortable and child friendly
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean apartment and a room with a view. Highly recommend!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Tavia

Liked: Cleanliness, amenities, communication
beautiful views, relaxing living environment, equipped with most of the kitchen wares you need. Helpful staffs.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Tracey

Liked: Cleanliness, amenities, communication
Staff were courteous and welcoming. Check in and check out were seemless and easy. The apartment could do with some extra cleaning of fans in bathroom, spa jets and ledges on big windows. TV and wall fan in one of the bedrooms did not work so that was disappointing but overall our stay was good. Location was excellent for what we needed also.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Jack

room is clean, staff is helpful, reception not available when checking in, rang up to get keys from security box and instructions.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Lynette

Liked: Cleanliness
Fabulous view, secure parking and location suited us perfectly. Would stay there again.
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quiet area, nice view alone the beach, very nice staff at reception,
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Carmen

Liked: Cleanliness, property conditions & facilities
Air conditioning very effective. Free safe underground car parking a bonus.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities, communication
Was relaxing easy access to beach
Stayed 4 nights in May 2025
Verified

6/10 Okay

Michelle

Liked: Amenities
The pool, gym and spa facilities were fantastic. The apartment was clean but quite dated.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Brent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quite, close to Gold Coast Amenities, clean, Reception Staff are very helpful and lovely. A place we will stay again at and recommend.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Sumit

Liked: Cleanliness, property conditions & facilities, communication
Nice location, clean rooms
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Ramez

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet location
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Leann

Liked: Cleanliness, room comfort

One night getaway

Great sized unit very comfortable unit full sized fridge great sized lounge room way checkin , a carpark great view from all windows and balcony ,air con
Lounge room
View from balcony of pool area
View from balcony of the water
Desk reading area
Stayed 1 night in Sep 2025