Outdoor pool, pool umbrellas, pool loungers
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Reviews of LABRANDA Hotel Playa Bonita - All Inclusive

4 out of 5
LABRANDA Hotel Playa Bonita - All Inclusive
Avenida Tenerife 2, Playa del Ingles, San Bartolome de Tirajana, Gran Canaria

Reviews

8.0

Very good

Rating 10 - Excellent. 104 out of 296 reviews" "
Rating 8 - Good. 122 out of 296 reviews" "
Rating 6 - Okay. 42 out of 296 reviews" "
Rating 4 - Poor. 19 out of 296 reviews" "
Rating 2 - Terrible. 9 out of 296 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Koyala

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was really nice and the staff were so lovely. Food was as expected at a all inclusive but fresh, pre made cocktails and local drinks as part of the inclusive and you can pay extra for international brands
Stayed 4 nights in Mar 2024
Response from Public Relations on 31 Mar 2024
Dear Koyala,We never fail to feel happy when we read how you enjoyed your stay with. We would like to thank you very much for having gone to the trouble of writing down and sharing your experience with other users. We are happy that your time with us met your expectations and we hope that it will not be too long until we see you again. With kind regards,

10/10 Excellent

Shellyann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here. There was lots of choice of food, but for the evenings there wasn’t much choice for vegetarian's and sometimes the labelling of food wasn’t great so couldn’t tell if it had meat or not (this was mainly on the tapas and salad side). The pool area is really lovely and it is a short walk to the beach.
Stayed 10 nights in Mar 2024
Response from Public Relations on 31 Mar 2024
Dear Shellyann, Thank you for choosing us for your last visit to Gran Canaria. It gives us great satisfaction to know that you enjoyed your stay at the hotel. Thank you for sharing your experience with other holidaymakers and for your comments giving us ideas for our future. We hope that we will see you again at the hotel. Kind regards,

2/10 Terrible

Barry

Minibar empty no water in room faute grave
Stayed 4 nights in Mar 2024
Response from Public Relations on 31 Mar 2024
Dear Barry, Thank you very much for taking the time to share your experience with other travellers.At Labranda Playa Bonita we know that holidays are one of the most important times of the year, so we regret that we did not meet your expectations on this occasion.We detail our services on our website and in all our tour operator catalogues, so we are sorry that you did not receive the information about the minibar.We hope you had a good trip back and that you will be able to witness the changes we are making on a daily basis on your next visit.Kind regards,

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Public Relations on 3 Mar 2024
Dear Stefan, Thank you for giving us a perfect rating. We are very happy to know that you enjoyed your stay with us 110%. For our part, we can only commit to continuing to improve going forwards so that you can continue enjoying your time in our hotel in the future. With kind regards,

6/10 Okay

Jared

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Relaciones Públicas on 21 Jan 2024
Estimado Jared, Gracias por el tiempo prestado en valorar su experiencia con nosotros. Nos es de mucha utilidad recibir feedback por parte de nuestros clientes para saber cuál es la hoja de ruta a seguir. Esperamos volver a recibirlo pronto. Reciba un cordial saludo,

6/10 Okay

SIMONA

Travelled with family
Disliked: Property conditions & facilities
We love the staff as everyone was so lovely and nice. The room was spacious for a family but it needs a bit of renovation to meet the 4 stars. The bathroom as well was old and the door was damaged from the water. The food was good with a lot of variety. For Christmas and New Year’s Even there was a special dinner that we enjoyed.
Stayed 11 nights in Dec 2023
Response from Public Relations on 28 Jan 2024
Dear Simona, Our main objective is offering excellent service to our clients. That is why we are pleased to read that your opinion of the food is positive. We will pass your comments on to the department who will be, we are sure, excited to receive them. I would also like to take this opportunity to thank you for your comments about our staff.We hope to welcome back again. With kind regards,

8/10 Good

Valur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relactions on 30 Dec 2023
Dear guest,We appreciate your time in reviewing your stay with us. We are glad to have exceeded your expectations.We hope it does not take long to receive it again.Kind regards,

6/10 Okay

Alan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not so bad
Decent accommodation but bed very basic and slightly uncomfortable. Food was reasonable with plenty choice at all times ( half board ). Car parking bit of a hassle.
Stayed 5 nights in Nov 2023
Response from Public Relations on 12 Nov 2023
Dear Alan,We appreciate all the comments from our guests, because they help us achieve top quality levels of service. We want to assure you that our service standards are very important to us and therefore we work on them every day.We always do everything possible to make our guests' stay as comfortable and pleasant as possible, so we regret that, as was your case, we have not achieved this on this occasion.We hope you had a pleasant trip home.Receive a cordial greeting,

4/10 Poor

Ivan

Travelled with family and small children
Disliked: Property conditions & facilities
The hotel is conveniently located near the beach. The hotel is a bit tatty starting from the reception which is nowhere 4 stars. Tv has 2-3 English speaking channels, sky news, cnn and France 24, so if you are not interested in news then you will have to watch tv in Spanish or German. The subtitle option on the remote does not work. In five days we had cockroaches in the room every single day and this was on the top floor. Once the light is off they are there, so we ended up sleeping with the lights on. Complained about this at the reception several times, someone came with the spay (I can still smell it after leaving the hotel) but it didn’t help. Cockroaches came back on the very next day. The food is ok, a bit repetitive but again, the restaurant was full of flies which just walked on the food, e.g bread, desserts… The ladies at the reception were very friendly but I guess the can only do things that is within their remit. The cleaning lady was very good.
Stayed 5 nights in Aug 2023
Response from Guest Relactions on 2 Sept 2023
Dear Ivan,First of all thank you for taking your time giving us your opinion about your holidays. At the Labranda Playa Bonita we know that the holidays are some of the most important times ofthe year, for that reason we feel we have not met your expectations on this occasion. We are aware of his discomfort and for that we apologize.We would like you to give us a chance to show you our improvements , or if you prefer, we can recommend you another hotel on our chain that better fit your needs. Best regards.

4/10 Poor

Ivan

Travelled with family and small children
Disliked: Property conditions & facilities
Cockroaches in the room on two occasions even on a top floor. Restaurant is like a school canteen, queues for food, the same type of food for a week. All inclusive drinks taste not good. Entertainment is Ok for both kids and adults. Not far from the beach.
Stayed 5 nights in Aug 2023
Response from Guest Relactions on 30 Aug 2023
Dear Ivan,Thank you for taking your time giving us your opinion about your holidays. At the Labranda Playa Bonita Hotel we know that the holidays are some of the most important times ofthe year, for that reason we feel we have not met your expectations on this occasion. We are aware of his discomfort and for that we apologize.Best regards

4/10 Poor

Shannon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't stay again
We just checked out of this hotel this morning. Overall I would say we will not return, having been coming to Gran Canaria for 12+ years and trying new hotels. It was not worth the nearly 300 euro we paid for 2 nights. The hotel itself is definitely not 4 stars. Our room was in building 1 on the ground floor, and has a smell of sewage 80% of the time. When we checked in, there were dead bugs on the floor. The toilet lock is broken off, and the back door is hard to open and close, looks like it is damaged. The food was ok, pretty typical for all inclusive, nothing was delicious from the food. It was pretty bland. There was not a great selection of food for children. The worst thing about the hotel is the sunbed situation. When we checked in I was happy to see a sunbed policy, whereby you cannot leave your towel on a bed and leave for more than 60 minutes or it will be removed. This however, was not in effect. On Saturday we went to breakfast at 8 am and 95% of the beds had towels on. When we were ready to go to the pool at around 10am, there were no beds left, however all of the beds were still empty but with towels on them. There were no beds left, and a pregnant lady gave up her bed to a lady in a wheelchair. When I asked for a bed a kind worker got us two which were positioned at the back which was fine. The staff seemed very hard working and happy to help you with anything. Any staff members I talked to were friendly and kind
Stayed 2 nights in Aug 2023
Response from Public Relations on 16 Aug 2023
Dear Shannon,First of all thank you for taking your time giving us your opinion about your holidays. At the Playa Bonita Hotel we know that the holidays are some of the most important times ofthe year, for that reason we feel we have not met your expectations on this occasion. We are aware of his discomfort and for that we apologize.We want you to give us a chance, or if you prefer, we can recommend you another hotel on our chain that better fit your needs. Best regards.

8/10 Good

Ndidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Value for money Location- near the beach, transportation and shops. Hotel also calls taxi which arrives very quickly. Inclusive buffet- good value for money and lots of variety. Food is well seasoned and restaurant is constantly cleaned. Staff- friendly, warm and helpful. We did go in august therefore it was very busy but it did exceed my expectations and I would go there again. They also offer complimentary access to a local spa for sauna, pool and steamer which was great. We paid for a massage separately which was again great. Fab stay.
Stayed 5 nights in Aug 2023
Response from Public Relations on 14 Aug 2023
Dear guest Ndid,Thousands of visitors stay with us each year, but we still feel as happy as the first day when a client lets us know that their time in the hotel was satisfactory. We would like to thank you for the trust that you placed in us. We hope that there are still some corners of Gran Canaria for you to discover and that you do so together with us again. With kind regards

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location bit far from centre
Stayed 7 nights in Jun 2023
Response from Public Relations on 2 Jul 2023
Dear Michelle, Thousands of visitors stay with us each year, but we still feel as happy as the first day when a client lets us know that their time in the hotel was satisfactory. We would like to thank you for the trust that you placed in us. We hope that there are still some corners of Gran Canaria for you to discover and that you do so together with us again. With kind regards

4/10 Poor

DAVID

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not a 4star property. The food was poor occasionally average and regularly cold, people were putting their food in the microwave to warm it up. The chefs idea of a varied menu was to see how many different ways he could Cook pork. Both bars were outdoor not ideal on a chilly evening, and closed at 11pm. The animation team worked hard day and night to keep people entertained but the professional entertainment was limited to 30 minutes a night. The advertised bath robes were not provided and the bathroom was in need of much TLC. The pool area was poor with insufficient sun umbrellas and many of the ones that were there were faulty, the loungers were dirty and the surrounding areas had many cracked and loose tiles,in addition to which the paint in the pool was flaking off. the only good point were the room being clean and the staff who were attentive and very hard working
Stayed 14 nights in Apr 2023
Response from EAM on 17 Jun 2023
Dear David,First of all thank you for taking your time giving us your opinion about your holidays. At the Playa Bonita Hotel we know that the holidays are some of the most important times ofthe year, for that reason we feel we have not met your expectations on this occasion. We are aware of his discomfort and for that we apologize.Best regards

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2023
Response from EAM on 17 Jun 2023
Estimada Samantha, Miles de viajeros se alojan con nosotros cada año, pero nos seguimos alegrando como el primer día cuando un cliente nos hace saber que su paso por el hotel fue satisfactorio. Nos gustaría agradecer la confianza que ha depositado en nosotros. Esperamos que todavía le queden rincones de Gran Canaria por descubrir y que lo haga junto a nosotros de nuevo. Reciba un cordial saludo

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolute Fantastic week.. from all the staff.. to the catering…And the animation staff were absolutely amazing..We had such a good week that we will be returning next month
Stayed 7 nights in Mar 2023

10/10 Excellent

Alfie

Stayed 5 nights in Nov 2022

4/10 Poor

Philip

Liked: Cleanliness
Disliked: Staff & service
Unhelpful
Hotel was clean and comfortable, but staff were rude and unhelpful.
Stayed 7 nights in Dec 2021

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Lovely hotel great staff. Food could be hit and miss but generally good.
Stayed 7 nights in Nov 2021
Response from Thanks on 14 Jan 2022
Dear Ryan, thank you for choosing Hotel LABRANDA Playa Bonita and taking time for your feedback on Expedia. We are happy to hear that you enjoyed your stay at our hotel as well as in Gran Canaria. We are already looking forward to warmly welcome you back soon. Best regards, Florian Söhnel General manager

8/10 Good

Ceasar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Thanks on 14 Jan 2022
Dear Guest, thank you for choosing Hotel LABRANDA Playa Bonita and taking time for your feedback on expedia We are happy to hear that you enjoyed your stay at our hotel as well as in Gran Canaria. We are already looking forward to warmly welcome you back soon. Best regards, Florian Söhnel General manager

10/10 Excellent

Shiraaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La la la la labranda!
For a mid-priced, no thrills complex in Gran Canaria this was a good choice. Spacious and clean room, daily housekeeping, reasonable pool, decent food and drinks (worth going all inclusive) - (I avoided the boiled eggs at breakfast after the first encounter) but the rest was fresh and good quality. Staff were always really helpful and friendly. My only criticism is of some of the other guests. It’s a cliche but, a number of German guests must have gotten up at 6am to put towels on the sun loungers by the pool and then just left them all day. So the loungers around the pool are empty all day and everyone sits further back.
Stayed 3 nights in Oct 2021

6/10 Okay

Viktor

Disliked: Cleanliness, property conditions & facilities
Stayed 12 nights in Aug 2021

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location nice staff. All inclusive is perfect for relax
Stayed 3 nights in Mar 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only cleaned my room once in a week not acceptable food every day pork or fish every day want a refund
Stayed 6 nights in Dec 2020

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Getaway for Winter
I really enjoyed my stay at Playa Bonita. Not as close to Yumbo as others but only a 20 min walk or a quick (and cheap ~€3-5) 5 min taxi. Perfect place to relax and chill in the sunshine. Staff always happy to help.
Stayed 7 nights in Nov 2020

4/10 Poor

Kenny

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Very disappointed in this hotel. The bathroom had mould on the ceiling which midway through they tried to put right by painting. All this achieved is a hole in the ceiling that water dripped out of. Generally the maintenance of the hotel was poor with several holes in the walls. The beds were hard and made lots of noise when you moved. The staff by the pool were friendly and the food was ok
Stayed 7 nights in Nov 2020

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The staff were so friendly and attentive. My mother is quite old and the staff were so kind and thoughtful. They were professional but at the same down-to-earth. The pool was beautiful and warm and the food in the restaurant on the all-inclusive was excellent. We both loved everything about this hotel. The hotel was very clean and they were very COVID conscious and ensured that people were wearing masks and using the sprays.
Stayed 5 nights in Aug 2020
Response from Carolina Pacheco on 17 Aug 2020
Dear Carl, Thank you very much for your wonderful words regarding our friendly staff at the Labranda Playa Bonita hotel and our facilities. It has been a pleasure for all of us to have you with us. We really hope to see you again very soon. Lovely regards from the paradise. Carolina Pacheco Guest relations manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2020
Response from Carolina Pacheco on 17 Aug 2020
Estimado cliente, ¡ Muchas gracias por su puntuación de nuestro hotel LABRANDA Playa Bonita! Esperamos darle la bienvenida muy pronto. Saludos cordiales desde el paraíso, Carolina Pacheco Guest relations manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are incredible. Polite, considerate and friendly. Couldn't want for better. The pool area is crowded and too small for all the people trying to use it. Overall, this is a wonderful hotel that is made so by amazing staff.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly personnel, always ready to help. Good food with a vast variety & good entertainment at night. Confortable beds.
Stayed 11 nights in Jan 2020

4/10 Poor

Verified traveller

When I arrived at this hotel, I was told I was booked in at a different Labranda hotel. I was very disappointed. No apologies or explanations were offered.
Stayed 7 nights in Jan 2020
Response from Florian Sohnel, G.M. on 5 Feb 2020
Dear Traveller, first of all we would like to apologize for the inconvenience caused by a misfunction of our reservation system. Anyhow we could offer you a room in one of our neighbor hotels only 100 meters from here with a premium package. We hope you enjoyed your stay anyway and it would be a pleasure to welcome you again so you can know our best side. Best Regards Florian Söhnel General Manager

6/10 Okay

Igor, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving to the property I was told that hotel is overbooked. They send me to another hotel: Occidental Margaritas, San Bartolome de Tirajana. So things are happen and I have no choice, but take there proposition. Maybe because I booked only 1 night. I got all inclusive 1 bedroom apartment with good view from the balcony. This resort style hotel has a lot of amenities and free shuttle to the beach. Food is good and staff is friendly.
Stayed 1 night in Nov 2019

6/10 Okay

James

Did not stay here.
I arrived at this hotel and was told I wasn't booked into this hotel. I cannot comment on this hotel.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 1 week, Location is great, room is clean and nice, food is normal.
Stayed 8 nights in Apr 2019

8/10 Good

Þórarinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good hotel to stay at.
Overall a good hotel to stay at. Breakfast is very good but a room for improvement with lunch and dinner still not bad. Rooms are nice. Staff is friendly and good but the check inn was very bad, took 90 minutes to check tired travelers inn.
Stayed 13 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were genuinely freindly, food was always fresh and chefs making fresh pizzas, omelettes and meat/fish everyday. Pool area was a little small for me. Rooms were big and clean too!
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 7 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel, only downside was very uncomfortable bed.
Stayed 5 nights in Jan 2019
Response from Eva Dominguez on 24 Apr 2019
Dear guest, We would like to thank you for choosing our hotel for your recent vacations and for taking the time to complete our survey. We will be very attentive to your suggestions and we will pass it to the corresponding department. Best regards. Eva Domínguez. Guest relations manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in good location, great value for money if staying all inclusive
Stayed 4 nights in Jan 2019

2/10 Terrible

Donita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be 2 and half star ratinh Only Twin Beds in the whole hotel. Water damaged furniture and room and bathroom door. Water runs all over bathroom floor and into hallway when shower is on. Not on beach.
Stayed 4 nights in Jan 2019
Response from Eva Dominguez on 24 Apr 2019
Dear guest, We would like to thank you for choosing our hotel for your recent vacations and for taking the time to complete our survey. We will be very attentive to your suggestions and we will pass it to the corresponding department. Best regards. Eva Domínguez. Guest relations manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, conveniently located close to the beach and the bus station.
Stayed 6 nights in Dec 2018

8/10 Good

M, Kirkcaldy, gb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Staff friendly and helpful. Lots of variety in the dining room, although vegetarian options were limited, buffet always freshly cooked.
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Eva Dominguez. on 24 Apr 2019
Thank you !! for ypour comment. Best regrads. Eva Domínguez. Guest relations.

8/10 Good

WAYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room but no view.
Hotel was well located near bars, shopping and bus station. Large, comfortable room, TV had several UK channels. Balcony small, with poor outlook and large palm tree right in front so no sun. The staff were very friendly and helpful. All inclusive and excellent value for money. Food was good but some items (particularly potatoes of various types) were warm rather than hot. Nice pool area and water was warm enough for swimming. Animation staff were very enthusiastic and worked hard. Struggled to get good wifi signal on both my phone and tablet and this a definite area for improvement.
Stayed 4 nights in Nov 2018

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely refurbished hotel, central to everything, great staff
Stayed 3 nights in Nov 2018
Response from Eva Dominguez on 24 Apr 2019
Dear guest, We would like to thank you for choosing our hotel for your recent vacations and for taking the time to write a comment. We would love to welcome you again. Best regards. Eva Domínguez. Guest relations manager.

8/10 Good

Amanda, England

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money but rooms need a tidy up bathroom mirror and shower sealant.
Stayed 5 nights in Nov 2018
Response from Eva Dominguez. on 24 Apr 2019
Dear guest, We would like to thank you for choosing our hotel for your recent vacations and for taking the time to write a comment. We will be very attentive to your suggestions and we will pass it to the corresponding department. Best regards. Eva Domínguez. Guest relations manager.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
really enjoyed my stay. thank you
Stayed 4 nights in Nov 2018