2 outdoor pools
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Reviews of San Agustin Beach Club

4 out of 5
San Agustin Beach Club
Plaza de los Cocoteros, 2, San Agustin, San Bartolome de Tirajana, Gran Canaria

Reviews

8.6

Excellent

Rating 10 - Excellent. 70 out of 147 reviews" "
Rating 8 - Good. 53 out of 147 reviews" "
Rating 6 - Okay. 15 out of 147 reviews" "
Rating 4 - Poor. 5 out of 147 reviews" "
Rating 2 - Terrible. 4 out of 147 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Sandy

Travelled with partner
Liked: Cleanliness
The hotel itself is quite unique in style, we had a standard room and it was very spacious and included a comfortable seating area where you could watch TV which had quite a few English channels. Unfortunately the standard rooms are at the back right above the delivery/loading bay area and you are awoken by the deliveries every day any time between 4.30 and 6am. Staff were apologetic but nothing they can do about it and as hotel was full, we couldn't be moved. Plenty of sunbeds - hotel was full and there was never a problem getting one. Area around is generally good but the sides of the pool could use a good clean. Breakfast was the usual buffet fare plus a few other things you could order like crepes, waffles, pancakes. However, the food in the hot section was consistently barely lukewarm, a shrug of the shoulders was the response we got when this was mentioned. There didn't seem to be enough staff on - they were always busy but sometimes our order (even for tea) got forgotten and we had to remind them several times. One staff member manning the pool bar isn't enough - as hard as they work they can't keep up with everything. Location is great, right on the beach and close to all amenities. Very easy to get to and from airport using the local bus. Overall, we enjoyed our week, but if you're a light sleeper don't book a standard room. Personally, I wouldn't return to this hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

Ildikó

Stayed 7 nights in Dec 2023

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
1 week stay
nice room with sea view and view of pool area with balcony. no suitable electrical sockets in room for charging devices. only socket was in bathroom. hotel was a little dated and there were some small insects crawling around the floors and some surfaces. excellent choice of buffet and cooked breakfast.
Stayed 7 nights in Feb 2023
Response from The Management of the hotel and entire staff on 27 Feb 2023
Dear Guest,Thank you for your time and review! We would like to inform you that we took in account your comments and try to improve our service regaring the maintenance.With Kind Regards,Your sincerely

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is very nice. Showing its age a little in places.
Response from The Management of the hotel and entire staff on 11 Jan 2023
Dear Annette,Thank you for your review Annette. We are very,pleased to know that you enjoyed your stay in the Hotel San Agustín Beach Club 4* .Your kind words about the staff will be shared.

10/10 Excellent

Keylin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!!
Stayed 4 nights in Jun 2022

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great and the view was incredible.
Stayed 6 nights in Jun 2022

10/10 Excellent

Elizabeth, Barre

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms with lots of tile, nice view and balcony over pool to ocean, and beach access. Rinse station inside and outside of secure door to beach. Room darkening drapes over slider. Parking lot. Easy to bus, taxi, shopping, pharmacy. Very Good breakfast buffet with plated add ons & plated dinner. Many lunch options nearby.
Stayed 5 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great. Beach front was so lovely and right next to the ocean front walkway that goes for many kilometres. Breakfast was fantastic. We loved our room - only suggestion is to have plugs to charge our devices at both bedside tables.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

8/10 Good

P, Kent

Liked: Cleanliness, property conditions & facilities, room comfort
Attractively small hotel, which is quiet, right on the beach and excellent for pleasant promenades; and with very good breakfasts and evening meals.
Stayed 7 nights in Jan 2019

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent break for adult couples.
We had a fantastic weekend at the hotel for our anniversary. The hotel is very clean and beautiful. Superb service from the staff at all time. The evening meal was excellent every night. The choice for breakfast was so vast, it was really fantastic. The pools area is so beautiful and clean, the bar is also serving nice lunch food, and delicious smoothies. We would definitely recommend this hotel. It is perfect for mature couples, for a quiet and relaxing stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with very friendly staff. The room was clean and comfortable. I would definately go back!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room choice
WE had room 317. This is not a sea view room as we were late booking due to illness, so none of the comments relate to that aspect of the room. This room is to be avoided at all costs. Adjacent to the room is a cleaners store room with the attendant problem that the room is accessed from 6,00am every day accompanied by the door closing with a bang and cleaning equipment being moved around. Further to this there is no sun in the room at all,so if you are visiting in the winter, the room, remains uncomfortably cold as there is no form of heating throughout the hotel. With the noise early in the morning and the lack of warmth, this has to be the worst room in the hotel.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
3 star hotel in great location
This hotel is mostly serving travel groups, so when travelling solo as individual, there were lot of challenges. Breakfast was good, but varied from day to day - first morning there was great smoothie (this was plus compared to other places) and good coffee. Next morning coffee was instant coffee and smoothie watered down. Pool was nice, with the view and access to the San Agustin Beach. You could walk to both directions on a walkway next to the beach - good for morning jogs! Room was old and my balcony was directly to the garbage bins, so had a 'nice' wake up every morning at 6.00. They were also renovating the corridor on my floor (no warnings beforehand) and the noise plus glue smell (carpet change) was not adding to a good relaxing vacation. As said, the location was great (if you are looking for a quiet hotel), but I would select next time another one nearby on the same beach.

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Service and Cleanliness with superb pool area
Nothing was too much trouble for the staff in this hotel, one of the best experiences we have had in late Feb, early March, it was mainly 50-70 age group and a very quiet hotel which is what we wanted. Great availability of sunbeds, never a problem. Would go again at the drop of a hat

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Reception check in took over an hour as only 1 person at desk and 4 couples waiting when we arrived. Corridor carpets threadbare. Room allocated very dark and no sun on balcony. Breakfast food excellent. Hotel right on beach

10/10 Excellent

Steve, Leicestershire,UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing winter break
We chose San Agustin because it is a relatively quiet location. For more varied nightlife there are bigger resorts further south on the island. The majority of visitors appeared to be Scandinavian and German so restaurants and shops in the area catered less for Brits but for us this was a bonus! There is a variety of good restaurants catering for all tastes.The beaches are very clean and even in January it was warm enough to swim in the sea. The bus system is good and relatively inexpensive so if you don't want to hire a car it is very easy to travel to the different resorts and to and from the airport. For example from the airport to San Agustin is 3.5 euros by bus. There is several miles of easy walking along the sea front and opportunities to surf and paraglide very nearby.

10/10 Excellent

Sviatlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 4 star hotel
Very nice luxurious 4 star hotel in the nautical style, excellent dinners a la carte, excellent evening shows. Nice swimming pools, spa with heated water. Sea view and the beach in 100 m from the hotel. Mostly Scandinavian guests. Free wi fi in the lobby.

2/10 Terrible

sven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the Hotel is a older building, with style, but what you see on the web, is different form teh realty due to panorama pictures. Breakfast desnt have good coffee, and dinner is a choice of 3, .. french style, but aso portions french ( small)

10/10 Excellent

Milda, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful hotel with breathtaking seeview
Amazing, big room with beautiful seeview. Lovely stuff member, good and various food selection for breakfast.

10/10 Excellent

Sarah, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel, with nice views.
Really enjoyed our stay would liked to have stayed longer. Friendly staff, very good food and nice quiet location. Easy walking along the coast and loved lying by the pool watching the waves crashing on the shore. Mattress in the room a little tired but was the only slight complaint.

8/10 Good

Johnthebank, England

Liked: Cleanliness, staff & service, room comfort
Great Hotel - Shame about the pool..
The builders were fixing the empty pool during our stay.. The only knowledge of this was when we arrived.. The drilling and banging during breakfast were not pleasant..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame that there was no swimming allowed on the beach

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my best holidays ever!
Truly friendly staff and very well managed hotel right on the beach. Sheletered from the winds by glass panelled fence. Wake up every morning for the magnificient view of the ocean.

10/10 Excellent

Claire, Southsea, Portsmouth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a relaxing get away.
Friendly helpful and patient staff. Warm welcome on arrival. We have been twice this year the first in May when we had bed and breakfast this time in July we opted for half board. It was delightfully quiet and peaceful ideal for couples wishing to get away from the hassle of work! It does seem to cater for the German/Scandinavian market especially food wise but we thoroughly enjoyed it. There are eating options locally if required. The beach is directly in front of the hotel. Breakfast offers most choices, cava on Sunday morning, lovely!! We left at 4am for our flight with a wake up call and coffee and pre made breakfast! If you want tea coffee in your room take a kettle!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the beach
The hotel is right on the beach. The hotel Is very small and the surrounding area is quiet and the busier more populated beach/ shopping area is a 20 minute walk down the boardwalk. Shopping is a short walk. The rooms were large according to European standards and have refrigerators. The food was excellent and staff were very accommodating. Our 20 month old child was one of the only kids in the hotel but they bent over backwards catering to our needs. The only downfall is that there was no kiddy pool and the pools were too deep and cold for a small child.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Nice but Varying Service Level
The hotel is nice, especially the pool area which has walls around protecting from the wind, and the rooms are very Northern European, with high standard and maintenance. The location is a bit of Playa del Ingles but that we just liked and it gave us good opportunity for long walks. The biggest challenge with this hotel is the varying degree of service, from Excellent to really bad. One dinner we had the best steak ever with super service, next lunch they tried to serve us old food, completely ignoring what we ordered. We did not have to pay for the dish, but it ruined our lunch and day since we got a bit sick from the the old seafood, which they did not even bother to reheat. Same goes for the bars, one day the guy went out of his way to help us, next day the lady did not want to serve us (and other we talked to) coffee. Break fast same thing, some days good service with smiles someday the just wanted to get rid of everyone and were awful. Reception, same some excellent helpful and also some who could not even bother to great when we came in. The only things that were constantly bad was the bed, and the breakfast food was partly really bad and partly OK. I would rate it a 2 for quality and 4 for variety, compared other 4 star I stayed at.

10/10 Excellent

Anna Maria, Cambridge, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis of calm & relaxation
Ideal for couples :) quiet and pleasant atmosphere. All staff was very friendly and helpful. Nice hotel without screaming kids and smokers on balconies. Delicious breakfast.

10/10 Excellent

Cecil, Rugby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good short break holiday
Good hotel with sea facing room.

10/10 Excellent

Sonja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war tipptopp
Stayed 5 nights in Oct 2023

10/10 Excellent

Fabrizio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel in front of the ocean, old-style but very comfortable. At the reception, Danny was very nice upon our arrival. The room is quite big and has everything you need. The two pools are very nice, and there is also a 5-seat small hydro massage. With the half board, we had an amazing continental breakfast every morning with everything you could desire. The big plus is the dinner, where you are in the hands of one of the best chefs that I have ever met (and I travel a lot for my job). Aridane Socorro and his kitchen staff made our dinners magical, with a gourmet menu every day that was refined and delicious. The service with Elio, Marco, Angela, Dory, and all the rest of the staff was friendly and professional. I would like to thank all the people who have worked hard to make you feel at home in this hotel. We have spent 15 days in the structure, and we will come back for sure. A place that makes you feel relaxed and happy.

8/10 Good

Gina

Stayed 14 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bekvämt och skönt hotell med finaste läget
Fint väder hela veckan. Härligt med pool med saltvatten. Hotell med absolut närhet till havet är oslagbart.
Stayed 9 nights in Mar 2023
Response from Hotelmanagement and staff on 20 Mar 2023
Kära gäst,Tack för din recension!Vi har tagit del av dina kommentarer och är glada att höra att vår vänliga personal och service bidrog till att du hade en trevlig vistelse hos oss.Med vänliga hälsningar

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff, nice quiet location right at the beach, thank you all!
Stayed 7 nights in Feb 2023
Response from Guest Relation Team Hotel Caseiro 4* on 7 Mar 2023
Dear Manuel,Thank you for posting a review and dedicating your time. We are delighted that overall you enjoyed your stay and great service from the staff. Your kind words about the staff will be shared.We hope to welcome you back again in the future.

8/10 Good

Bengt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bu och Bä
Gymmet: Maskinerna gamla och fungerade mycket dåligt. Crosstrainern gnisslade fruktansvärt. Cykeln passar inte för målgruppen på hotellet. Instruktioner saknades. Byt ut allt ! Maten: För många rätter, räcker med 3-rätter med mer mat på respektive rätt. Grillbuffen var mycket bra. Servicen var mycket bra generellt.
Stayed 10 nights in Jan 2023
Response from The Management of the hotel and entire staff on 30 Jan 2023
Kära gäst Bengt,Tack för din recension!Vi har tagit del av dina kommentarer och är glada att höra att vår vänliga personal och service bidrog till att du hade en trevlig vistelse hos oss.Med vänliga hälsningar

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt ophold
Meget dejlig oplevelse. Top service og venligt personale.
Stayed 17 nights in Dec 2022
Response from The Management of the hotel and entire staff on 30 Jan 2023
Kära gäst Filip,Tack för din tid och din fina recension !Det var väldigt roligt att höra att du tyckte om din vistelse hos oss och att vår vänliga personal och hela hotellkomplexet bidrog till detta. Vi kommer att vidarebefordra ditt beröm.

10/10 Excellent

Kurt Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trivs bra och väljer alltid detta hotell om de finns lediga rum tillgängliga, nära stranden, nära Centrum och restauranger, samt en bra promenad till Maspalomas . Kurt
Response from The Management of the hotel and entire staff on 2 Feb 2023
Kära gäst Kurt,Tack för din recension!Vi har tagit del av dina kommentarer och är glada att höra att vår vänliga personal och service bidrog till att du hade en trevlig vistelse hos oss.Med vänliga hälsningar

8/10 Good

Georg Johann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel macht einen sehr gepflegten und sauberen Eindruck. Das Personal ist freundlich und zuvorkommend. Das Frühstücksbüffet ist gut sortiert und lässt keine Wünsche offen. Das Hotel liegt in ruhiger Umgebung direkt am Strand und der Promenade von St. Agustin, welche zu Joggen hervorragend geeignet ist. Das in der Nähe befindliche Shopping Center ist zu Fuß in ca. 10 Minuten zu erreichen. Wir erlebten in der ersten Novemberwoche einen erholsam Urlaub bei hochsommerlichem Wetter und angenehmen ca. 25°C warmen Wassertemperaturen im Meer.

10/10 Excellent

MAURICIO

Stayed 3 nights in May 2022

8/10 Good

Björn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022

8/10 Good

Eva Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022

6/10 Okay

Arnt Olav

Liked: Cleanliness, staff & service
Disliked: Room comfort
Falmet stjerne
Flott beliggenhet ved stranden. Dette hotellet har nok vært et fasjonabelt sted. Flott lobby og bassengområde. Rommet og gangen trenger en oppgradering. Sengen er noe av det hardeste/vondeste vi har opplevd på våre reiser. Betjeningen var hyggelige og serviceinnstilt. Spesielt takk til frokostbetjeningen
Stayed 7 nights in Dec 2021

10/10 Excellent

Torsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trivsamt boende
Allt var toppen. Bra läge, god mat, rent och fint samt mycket trevligt bemötande.
Stayed 7 nights in Oct 2021

10/10 Excellent

Jan-Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2019

8/10 Good

Åsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lyhört
Allt bra förutom att det är MYCKET lyhört och ”private room” intill utgjordes av ngn slags depå och förråd varvid vi väcktes varje morgon mellan 7 och 8 av skrap fr möbler och diskussioner. Vi upplyste receptionen och de skulle kolla men vi märkte ingen skillnad.
Stayed 5 nights in Jan 2020

10/10 Excellent

Mathias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt läge vid stranden
Mycket bra läge precis vid stranden. Bra service och lagom stort för att vara personligt. Bra frukostbuffé med många alternativ. Flera andra restauranter på gpngavstånd. Mycket svenskar i området.
Stayed 5 nights in Oct 2019

6/10 Okay

Erik

Liked: Cleanliness, room comfort
Auf dem ersten blick war alles sehr schön, später kommt die Tatsachen an das licht! Kaputt Beleuchtungen aussen, im Badezimmer nach der dusche war immer viel Wasser auf dem Boden. Überwiegend Älteren Publikum... Keine Garage und Bettwäsche wurden nicht einmal ausgetauscht nur schön angerichtet, das es aussieht wie neu! Netten Personal...
Stayed 7 nights in Oct 2019

4/10 Poor

JuttauGerd, Hamburg

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Das Hotel haben wir zum 3 Mal gebucht.Dieses Mal waren wir gar nicht zufrieden. Service und Verpflung, bis auf Frühstück, miserabel. Am Pool defekte Schirme, kein Raucherbereich und ständiges Geräusch durch laute Telefongeräusche. Wir können das Hotel unter dieser Führung nicht empfehlen.
Stayed 14 nights in Sep 2019

6/10 Okay

Karl

Disliked: Room comfort
Nonchalant personal
Själva hotel har blivit sämre, mindre utbud på frukost, service under frukost väldig dålig på grund av kanske för lite personal. Nonchalant personal på grund av en vice chef av servitören (namnet Elio)
Stayed 14 nights in Jul 2019