Dubuque Hotel Guide - Grand Harbor Resort and Waterpark hotels in Dubuque, United States of America.

"I had a very disappointing stay at Grand Harbor Resort. I was moved to three different rooms within the first 12 hours of my stay due to the heat not working in my first room. I was told I would not be charged for my first night, but at checkout, the hotel refused to make it right and I was charged the full amount. After returning home, It was almost impossible to speak to a live person when I called and they again refused to do anything to make my experience right. I will not be staying at this hotel again. "

"Our room was very not clean. Chips by the bed frame’and the glass on the art work was very dirty and pretty gross. The artwork in the hall was also in very badly need of being cleaned. The edges of our room were dusty and desperately needed some extra attention. The shower was very nice. It did have a little corner shelf that was rusty and falling down. That was pretty gross and useless as we couldn’t put any products on it. We did appreciate the beds, which were very comfortable and gave us two great nights of sleep.There was a chair and footstool which was great addition to the room. The dresser/tv stand was in need of replacement as it was beat up and had a piece of worn Velcro attempting to secure the door that access the mini fridge The pool was good sized. Unfortunately it was VERY cold and when I attempted to get in I just couldn’t handle the cold temperature and had to abandon the idea of relaxing in the pool, which was a disappointment cause I had been look forward to that as part of our weekend getaway. We did experience some paranormal activity when we attempted to communicate with any spirits that might reside in the hotel. We got intelligent responses using an EMF detector and dowsing rods. So that was very cool experience. If the hotel has been cleaner and more attention to detail on the cleaning was a bit better I’d definitely stay again. Unfortunately the lack of cleanliness is a feels breaker for me.and I won’t return to this property."

"Love"

"Breakfast was good and staff was amazingly good "

"The breakfast was awesome! The pool was freezing, and the hot tub was broken. The front desk staff were wonderful! They were experiencing technical difficulties because a storm took out the phone and internet, so they didn’t know if rooms were reserved, already rented, or available. They had to go back to pen and paper. "

"Parking was great. "

"Staff was great and personable. Didn’t make us feel like we needed to checkout asap in the morning. Breakfast was average, but hot and tasty. Pool area was clean and safe. Lots of seating for parents. Ran out of pool towels though. "

"Room had everything you could possibly want. Free breakfast was nice too!"

"The pool was icy cold. The shower was a just little bit warm almost cold. Foam plates are not acceptable for hot breakfast food. The door key worked after 5-8 attempts. Breakfast didn’t have any meat. The room didn’t have closet or hangers for jackets."