Front of property – evening/night

Reviews of Canopy by Hilton Grand Rapids Downtown

4 out of 5
Canopy by Hilton Grand Rapids Downtown
131 Ionia Avenue SW, Grand Rapids, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 364 out of 477 reviews" "
Rating 8 - Good. 64 out of 477 reviews" "
Rating 6 - Okay. 21 out of 477 reviews" "
Rating 4 - Poor. 18 out of 477 reviews" "
Rating 2 - Terrible. 10 out of 477 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Liked: Staff & service, property conditions & facilities
Newer, clean, European feel.
Stayed 1 night in May 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, check in was a breeze, the hotel room was clean and had everything we needed. Plenty of dining and coffee options in walking distance.
Stayed 1 night in May 2024
Response from Hotel Management on 19 May 2024
We are so glad to hear that you enjoyed your stay with us! Thank you for your nice review. We look forward to seeing you again!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in May 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 15 May 2024
Thank you for your review! We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future!

6/10 Okay

Alyssa

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was very updated with a modern look, rooms were spacious and clean. The staff at check in were so nice, but we were there for a wedding, one of our friends had a larger room with a balcony and we had a very rude older staff member come to the room twice, to quite down. We respectfully did after the first warning. The second time he knocked (banged) on our door there were only 5 in the room and we were outside on the balcony, not yelling or anything. He threatened to kick us all out of the hotel. Very unprofessional. We were also not aware that the parking was $30 a day, so not happy about finding that out upon check in.
Stayed 1 night in May 2024
Response from Joshua McVay/Marketing Manager on 14 May 2024
Thank you for sharing your feedback, Alyssa. We're glad to hear that you appreciated the updated and modern look of the property, as well as the spacious and clean rooms. It's also great to know that your check-in experience was pleasant.We apologize for the negative experience you had with the staff member who addressed the noise concerns. We strive to maintain a respectful and professional atmosphere, and we regret that this was not your experience. Your feedback will be addressed with our team to ensure better handling of such situations in the future.Additionally, we apologize for the lack of transparency regarding the parking fee. We will work on improving communication to ensure all guests are fully informed of any additional charges prior to their stay.Your feedback is important to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. If there's anything else you'd like to share or any further assistance you need, please feel free to let us know.

8/10 Good

Ronald, Ypsilanti

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed with this hotel many times! One of the reasons is for the huge balcony. This past booking I was forced to take the small balcony due to the picture being different on the website. Very disappointed, could not upgrade.
Stayed 2 nights in May 2024
Response from Joshua McVay/Marketing Manager on 14 May 2024
Thank you for your loyalty and for choosing to stay with us multiple times. We're glad to hear that you usually enjoy our hotel, especially the spacious balconies. We apologize for the disappointment you experienced during your recent stay regarding the balcony size. Misleading pictures on the website can be frustrating, and we're sorry for any inconvenience this caused.We'll work on ensuring that our online photos accurately represent our room options to prevent similar issues in the future. Your feedback is valuable to us, and we hope to provide you with the experience you expect and deserve on your next visit.If there's anything else you'd like to share or any further assistance you need, please feel free to let us know.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bartenders at Knoop were exceptional!
Stayed 2 nights in May 2024
Response from Joshua McVay/Marketing Manager on 14 May 2024
Thank you for your positive feedback! We're delighted to hear that you had an exceptional experience with the bartenders at Knoop. Providing excellent service is what we strive for, and we're glad that our bartenders exceeded your expectations. Your kind words will be passed along to them, and we appreciate you taking the time to acknowledge their exceptional service. We look forward to welcoming you back for another great experience in the future!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to concert we were attending.
Stayed 1 night in May 2024
Response from Hotel Management on 12 May 2024
So glad our hotel could was convenient for your concert! We are so happy to hear you enjoyed your stay! We look forward to welcoming you back in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 12 May 2024
Thank you for your positive review! We look forward to seeing you again!

10/10 Excellent

Nigel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely polite and helpful, parking was a little confusing but was explained very clearly. On site gym was well equipped for a hotel Discounts at nearby restaurant aswell which was nice and walking distance to the intersection venue
Stayed 2 nights in Apr 2024
Response from Hotel Management on 10 May 2024
So glad to hear you enjoyed your stay with us! We love hearing from our guests that they had a pleasant experience! We look forward to seeing you again!

10/10 Excellent

Yetta, New York

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here for a business trip & will def stay here again.
Stayed 1 night in May 2024
Response from Hotel Management on 8 May 2024
So glad our hotel could be your home away from home while you do business. We are happy we could be a part of your stay. We look forward to welcoming you back in the future!

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joshua McVay/Marketing Manager on 29 Apr 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Excellent

Lacie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here to attend a concert at The Intersection, which was a very short walk, very convenient and would absolutely stay again!
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
So happy to hear our hotel was convenient for your visit. Thank you for your review! We look forward to welcoming you back in the future!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the rooftop
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
So happy to hear you enjoyed our rooftop during your stay! Thank you for the review. We look forward to seeing you again!

10/10 Excellent

Shelby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & inviting! Would definitely stay again!
Stayed 1 night in Apr 2024
Response from Hotel Management on 21 Apr 2024
We are so happy to hear you enjoyed your stay with us. We look forward to seeing you again in the future!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, hotel is conveniently located and felt safe at all times.
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
So happy to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great modern vibe and our room was great! Comfy bed, and we loved the rooftop bar!! Super minor but we wished their coffee would have been better!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for your positive review. We're so glad you enjoyed your stay! We look forward to welcoming you back in the future!

10/10 Excellent

Elvida, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 14 Apr 2024
We are so happy to hear you enjoyed your stay with us! Thank you for leaving a positive review. We look forward to seeing you again in the future!

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a great experience
Stayed 4 nights in Apr 2024
Response from Kyle on 9 Apr 2024
Good afternoon Gloria,I'm sorry to hear that you didn't have a great experience with us at the Canopy. I would love to hear more about this so we can try to tailor a better approach for our upcoming guests. Hope to talk to you soon.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 11 Apr 2024
Sorry to hear that your stay did not meet all your expectations. We would love to hear from you to see what we can do to make it right.

10/10 Excellent

Madeleine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience!
Stayed 1 night in Apr 2024
Response from Joshua McVay/Marketing Manager on 8 Apr 2024
I'm delighted to hear that you had an amazing experience! If you'd like to share more details about what made your stay special, feel free to let me know. We appreciate your positive feedback and hope to welcome you back again soon for another great stay. Thank you for choosing our hotel!

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, the rooms were very modern and clean, and staff were extremely friendly.
Stayed 1 night in Apr 2024
Response from Joshua McVay/Marketing Manager on 8 Apr 2024
It sounds like you had a wonderful experience at our hotel! We're thrilled to hear that you loved the location, found the rooms modern and clean, and encountered friendly staff during your stay. Providing exceptional service and a comfortable atmosphere are top priorities for us, so your positive feedback means a lot. We look forward to welcoming you back for another enjoyable visit in the future. Thank you for choosing us!

10/10 Excellent

cecilia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating
Stayed 4 nights in Apr 2024
Response from Kyle on 6 Apr 2024
Thank you for your 5 star review Cecilia! We love hearing it when our guests love their stay. Hope to see you again the next time you visit Grand Rapids.

10/10 Excellent

Donald

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 4 Apr 2024
So glad to hear you enjoyed your stay with us! Thank you for your positive review! We look forward to welcoming you back in the future!

10/10 Excellent

Adreanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant wasn’t open after concert and we wish the toilet area had a separate door but other than that it was a great stay. Also I felt for the price of the room parking should of been included
Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Mar 2024
We are happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Mar 2024
We are happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the canopy hotel. Having stayed in a lot of hotels, we would 10/10 recommend staying here. It is clean, the staff is very friendly and helpful, and it is close to so many key locations in GR (the market, van andel arena, super trendy and fantastic restaurants).
Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Mar 2024
We are happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay!
Stayed 1 night in Mar 2024
Response from Joshua McVay/Marketing Manager on 18 Mar 2024
Thank you for sharing your positive thoughts about your recent stay. We're delighted that you found our hotel to be a great choice. Your kind words motivate us to continue delivering exceptional service.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joshua McVay/Marketing Manager on 18 Mar 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Excellent

Traci

Liked: Cleanliness, property conditions & facilities
Great room!
Stayed 1 night in Mar 2024
Response from Joshua McVay/Marketing Manager on 18 Mar 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 13 Mar 2024
Thank you for the positive review! We are happy to hear you enjoyed your stay with us! We look forward to welcoming you back in the future!

10/10 Excellent

Kaitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it and would stay again
Stayed 1 night in Mar 2024
Response from Joshua McVay/Marketing Manager on 11 Mar 2024
Thank you for the top rating! We're delighted that you enjoyed your time with us. If you have any specific comments or suggestions, feel free to share, and we look forward to serving you again on your next visit.

10/10 Excellent

Heath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Hotel Management on 10 Mar 2024
So glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was goo.
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Mar 2024
So glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to our activities and we like the safety features!
Stayed 1 night in Feb 2024
Response from Joshua McVay/Marketing Manager on 26 Feb 2024
We're delighted to hear that our hotel's location suited your needs and that you appreciated our safety features. Thank you for choosing us for your stay, and we hope to welcome you back soon!

10/10 Excellent

Jonah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb 2024
Thank you for your positive review! We are so glad to hear you enjoyed your stay with us! We look forward to welcoming you back in the future!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Joshua McVay/Marketing Manager on 19 Feb 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 13 Feb 2024
We're so glad to hear that you enjoyed your stay with us! Thank you for your positive review. We look forward to welcoming you back in the future!

10/10 Excellent

Eric

Stayed 1 night in Feb 2024
Response from Joshua McVay/Marketing Manager on 13 Feb 2024
Thank you for the top rating! We're delighted that you enjoyed your time with us. If you have any specific comments or suggestions, feel free to share, and we look forward to serving you again on your next visit.

10/10 Excellent

Alma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
So glad to hear you enjoyed your stay with us! Thank you for your positive review. We look forward to welcoming you back in the future!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Hilton Canopy was by far the nicest I’ve ever encountered at a hotel.
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
So glad to hear you had a positive experience with our wonderful staff! We aim to please! Thank you for your positive review and we look forward to welcoming you back in the future!

2/10 Terrible

Hans

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
We are sorry to hear that your stay was not up to expectations. If you would like to reach out to the hotel directly, we may be able to assist further.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place tobstay
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Thank you for your positive response! We're so glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Thank you for your positive response! We're so glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels we have stayed at! All the employees were super friendly and the hotel was modern and clean.
Stayed 1 night in Feb 2024
Response from Hotel Management on 3 Feb 2024
We are so happy to hear you enjoyed your stay with us! Thank you for you positive review! We look forward to welcoming you back in the future!

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024
Response from Hotel Management on 20 Mar 2024
We are so happy to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on 3 Feb 2024
We're so glad you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this property a few times now. Staff is excellent. Parking is easy. Everything I need to get to downtown is walkable.
Stayed 2 nights in Jan 2024
Response from Joshua McVay/Marketing Manager on 30 Jan 2024
Thank you for choosing to stay with us repeatedly, and we appreciate your loyalty to our property. We're delighted to hear that you've had positive experiences during your visits, and we're especially pleased that our staff has provided you with excellent service.It's great to know that our convenient parking and location have contributed to your overall satisfaction. We strive to make our guests feel welcome and comfortable, and your positive feedback is a testament to our team's efforts.Should you have any specific suggestions or if there's anything more we can do to enhance your future stays, please don't hesitate to share your thoughts. We look forward to welcoming you back on your next visit to the area.

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024
Response from Hotel Management on 12 Feb 2024
So glad to hear you enjoyed your stay with us! Thank you for your positive review. We look forward to seeing you again in the future!

8/10 Good

Erica

Response from Joshua McVay/Marketing Manager on 15 Jan 2024
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!