Terrace/patio

Reviews of Radisson Hotel Grand Rapids Riverfront

3 out of 5
Radisson Hotel Grand Rapids Riverfront
270 Ann Street NW, Grand Rapids, MI

Reviews

6.8
Rating 10 - Excellent. 228 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 240 out of 1000 reviews" "
Rating 4 - Poor. 154 out of 1000 reviews" "
Rating 2 - Terrible. 120 out of 1000 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Harriett

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not clean to satisfaction. I had to go behind and use wipes to clean the room. I could hear noise coming from other rooms.
Stayed 1 night in May 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice little quiet hotel. If i were out in the area i would stay here again.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Joshua,We are pleased to hear you enjoyed your stay with us and found our hotel to be a peaceful retreat. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

6/10 Okay

Khalid

Travelled with partner
Liked: Staff & service
Was a decent hotels river view was a little underwhelming
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Khalid,We appreciate your feedback on the river view, and we regret to learn it did not meet your expectations. Your comments will be shared with our team for their awareness and improvement in the future. Thank you for taking the time to review your stay with us.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 11 May 2024
Hello Kyle,We are delighted to hear that you had a wonderful experience at our hotel! We strive to provide exceptional service to all our guests and we are thrilled that we exceeded your expectations. If you have any further comments or suggestions, please do not hesitate to contact us.

6/10 Okay

Lisa

The hotel is in a good location for getting to from downtown especially in an Uber. Our room seem to be recently remodeled and was nice and clean. The bathroom probably needed a gut but still was nice. Our mattress was great very comfortable. Cons very noisy being that it’s next to the expressway, check in was very late and check out was very early and the manager was up on our floor knocking on doors at like 1105. I’ve never seen that before making sure people were checking out. The pool was ice cold there was supposed to be a Starbucks pop up, but not really And the buffet they offered at $12 left a lot to be desired. The fitness center was literally two treadmills and an elliptical. For what I paid I got $40 off. I wasn’t too upset if I paid full price. I don’t know if I’d be happy still it is still cheaper than downtown with free parking though.
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Lisa,Thank you for taking the time to share your detailed feedback. We're glad to hear that you appreciated our location and the recent renovations in your room. Your comments about the noise level and bathroom will be shared with the relevant teams for review. It's great to know that you found the mattress comfortable. Rest assured, your feedback about the check-in process, pool temperature, dining options, and fitness center will be utilized for improvement. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Hatem

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Hatem, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us to provide further details so we can address any issues you may have encountered during your stay.

6/10 Okay

Marian

Disliked: Staff & service, amenities, property conditions & facilities
The room had no bar soap. The tub had no inner liner for water from the shower water to stay inside the tub. The charge for breakfast was over $12.00 and poorer quality than some breakfast buffets that are provided at no additional charge. I would not go back to a Raddison Hotel after this experience.
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Marian, We appreciate you sharing your feedback with us. Guest input is valuable for our continuous improvement. Please feel free to reach out to our management team directly to address your concerns further. Thank you for choosing to stay with us.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel we ever stayed at!! Filthy.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Jennifer, We regret to hear about your experience and appreciate your feedback for our ongoing improvements. We encourage you to reach out to our management team to further discuss your concerns.

6/10 Okay

Farsad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old. It is adjacent to a major highway. I would not stay at this hotel again.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Farsad, We regret that your stay did not meet your expectations. Your feedback will be shared with our team for future improvements. Thank you for choosing our hotel, and we hope you consider giving us another opportunity in the future.

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Isabella,We are delighted to hear you had a fantastic stay with us! If you have any more thoughts to share, please don't hesitate to contact us. We look forward to welcoming you back soon!

8/10 Good

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were great but the room and other areas not so great. Obviously minimal staff and low season. Looks like it’s set up to cater to a lot of people but not much attention to detail when not enough people are there. Beds were great
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jennifer,We're glad to hear you appreciated our attentive staff and comfortable beds during your stay. Your feedback on the room and other areas is valued, and we'll share it with our team for review. We strive to provide high-quality service regardless of the season, and we appreciate your insights for improvement.

8/10 Good

Elizabeth

Stayed 2 nights in Apr 2024
Response from Manager on 11 May 2024
Hello Elizabeth,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

10/10 Excellent

Jennifer

Stayed 2 nights in Apr 2024
Response from Manager on 10 May 2024
Hello Jennifer,We are thrilled to hear that you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic stay at our hotel.

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
It was nice but looks outdated
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jennifer,We appreciate your feedback on our hotel. We are continuously working to improve our facilities to enhance our guests' experience. Your comments will be shared with our team for future considerations. Thank you for staying with us.

6/10 Okay

Dennis

Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Dennis, We appreciate you choosing to stay with us. If you have any specific feedback to share about your experience, please don't hesitate to contact us. We value your insights and would love to hear from you.

6/10 Okay

Samantha

Travelled with family, Travelled with family and small children
Easy to get into Grand Rapids, location was lackluster in terms of views, you either get the highway or the river view is of run down buildings. Was annoyed as we were leaving we had a note on our car that parking was for hotel guests only. It looks like they were set up for some sort of parking lot construction, but as a hotel guest it felt pretty passive aggressive to get a note on my car.
Stayed 3 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Samantha, We apologize for any inconvenience you experienced during your stay. We always strive to maintain a welcoming atmosphere for our guests. Rest assured, we value your feedback and will share it with the team. Your comments are important to us as we continue to improve our services for all future visitors to enjoy their stay to the fullest.

8/10 Good

Andrew

Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Hello Andrew,We appreciate you choosing our hotel for your stay! Should you have any further feedback to share, please don't hesitate to contact us. We look forward to welcoming you back soon!

8/10 Good

Jenai

Travelled with partner
Room was not very clean. Carpet was sticky to walk on.
Stayed 1 night in Feb 2024
Response from Manager on 11 Apr 2024
Hello Jenai,We regret to hear about your experience and appreciate your feedback. Your concerns have been noted and will be shared with our housekeeping team for further improvement. We hope you will consider staying with us again in the future to experience the high standards we aim to uphold.

4/10 Poor

Kristin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never got my security deposit back for no reason! There is no restraunts or things to do close by. Very disappointed restraunt was closed. No free coffee no nothing. Elevators looked like they have never been vacummed. Trashs were over flowing. Whole place had a weird smell.
Stayed 2 nights in Mar 2024
Response from Manager on 1 May 2024
Hello Kristin, We appreciate your feedback and apologize for any inconveniences during your stay. Please feel free to reach out to our management regarding the security deposit. We regret to hear that you were disappointed with the restaurant closure and surrounding amenities. We will address your concerns about cleanliness promptly. Thank you for bringing these issues to our attention.

8/10 Good

Alan

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Alan, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Shaunry

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Shaunry,We are delighted to hear that you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Wendy, We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have. We value your feedback and would like the opportunity to address them appropriately.

6/10 Okay

sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was amazing. The room had a great view but the room was also dirty still. Smelled like Curry and the bathroom fan that comes on with the light was super loud. Over all stay was fine for a night.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello sarah, Thank you for sharing your feedback with us. We are glad to hear that you found our staff amazing and enjoyed the great view from your room. We will certainly take your comments about the cleanliness and the bathroom fan into consideration for future improvements. Your input is invaluable to us as we strive to enhance our guest experience.

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Lisa,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another enjoyable stay.

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
It's a Radisson, you should expect a little higher standard, even at $100. Our stay on 3/14/24 started with my wife and I stopping to check in and dropping bags then headed to a concert. When we got back and started to settle in, we notice wrappers in the trash and a dirty washcloth on the floor of the bathroom. We then inspected the sheets and found crumbs and an unknown stain on the sheets that was disgusting. I went and complained to the front desk and asked for a clean room and the agent asked me why it took so long to complain and I told him we threw our bags in the room and left and he acted like he did not believe me. He asked me to repeat the problem a couple of times and with a completely emotionless and unapologetic face he gave us another room. That one was fine. This place looks great if you don't dig too deep or if you take your glasses off. It is lipstick on a pig and is pretty rough under the fresh coat of paint. Won't do it again.
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Mark,Thank you for sharing your experience with us, we take all feedback seriously. We apologize for any oversights you encountered during your stay and will address these concerns with our team to prevent future occurrences. We appreciate your candid remarks and regret any inconvenience caused.

6/10 Okay

Jeri

Travelled with family
Liked: Staff & service
You could see the river
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar 2024
Hello Jeri, We appreciate you sharing your view of the river with us. Your feedback is valuable as we continually strive to enhance our guests' experiences. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team.

6/10 Okay

Kelsie

Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Kelsie, We're sorry to hear you rated your stay a 3 out of 5. Please feel free to contact us directly to share any specific feedback from your experience with us, so we can address any concerns and improve our service.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is quiet, restaurants and shopping are close if you have a vehicle, public transportation isn’t conveniently located
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello Tiffany, We appreciate your feedback on the quiet location and proximity to restaurants and shopping. Your input on public transportation options is noted for future improvements. We hope you had a pleasant stay overall and look forward to welcoming you back soon.

4/10 Poor

sabrina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was ice cold floors in pool area were soaked the wet floor sign got moved to carpeted area. The hallway walls were dirtybfridge was warm but thankfully my husband pulled it out and found thebtemp lnob that was turned all thebway up to warmest temp check out on 26th and still not got my deposit back not happy
Stayed 4 nights in Feb 2024
Response from Manager on 9 Mar 2024
Hello sabrina,We apologize for any inconvenience you experienced during your stay. We encourage guests to inform us of any concerns during their stay to address them promptly. Please contact the management directly for deposit inquiries. We appreciate your feedback and will use it to improve our services for future guests.

2/10 Terrible

Tara

Disliked: Amenities
My room was so full Of hair it was so disgusting. I let the staff no He had no clue what to do. We kept our room I ended up cleaning some things but it was so gross . I emailed For My Money back still no word
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Tara,We apologize for the inconvenience you encountered during your stay. Guest feedback is essential, and we will address your concerns with our team to prevent such incidents in the future. Kindly reach out to the management regarding any refund inquiries. Thank you for bringing this to our attention.

4/10 Poor

Bonnie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not horrible, but not good either. Very outdated. Stains, dust, greasy fingerprints all around the room. Very outdated and somewhat creepy. Food offered was microwaved and overpriced. No restaurant there anymore. I am sure this was a great place back in the 80s, but it really needs a redo. Hot tub is large and hot, but not worth booking here again.
Stayed 1 night in Feb 2024
Response from Manager on 7 Mar 2024
Hello Bonnie, We appreciate your feedback and are sorry to hear about your experience. We will share your comments with our team for improvements. Your input helps us enhance the guest experience.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on 7 Mar 2024
Hello Shawn,Dear valued guest, it was a pleasure to hear that you enjoyed your stay with us. Should you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Okay

Bonnie

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Bonnie,We appreciate you choosing our hotel for your stay. If there is anything we can do to improve your experience in the future, please do not hesitate to contact us directly. We look forward to welcoming you back soon.

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Bryan, We're sorry to hear that you didn't have a satisfying experience during your stay. Please feel free to contact us directly to discuss any concerns you may have so we can address them appropriately.

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Huge pool an hot tub fishing out back off the river good spot to reel em in
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Lorenzo,We are joyful to hear that you enjoyed our pool, hot tub, and fishing area by the river during your stay. Your positive feedback is appreciated, and we hope you had a relaxing time making use of our amenities. Thank you for sharing your experience with us.

8/10 Good

Casandra

Travelled with family
Liked: Staff & service
Has an enormous hot tub
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Casandra,We're pleased to hear you enjoyed the ample hot tub during your stay. Guest feedback helps us improve our services for future visitors. Should you have further comments or suggestions, please don't hesitate to reach out to our management team. Your input is valued to enhance our guests' experiences.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to everything
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello jeffrey,Thank you for your review! We're delighted to hear that our hotel's central location was convenient during your stay. We strive to provide our guests with easy access to nearby attractions and amenities. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant not open and reserved the property based on hot tube payed extra and was closed.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Patricia, We apologize for any inconvenience you experienced during your stay. Our restaurant opening hours may vary based on demand, and we regret if it was not available during your visit. Regarding the hot tub, we understand your disappointment and apologize for any confusion. Kindly note that the hot tub availability is subject to maintenance and safety regulations. We apologize for any inconvenience caused and appreciate your understanding in this matter.

6/10 Okay

David

Travelled with family, Travelled with group
Liked: Staff & service, amenities
I liked the location, close to downtown snd I feel it's cheaper than the hotels there. Overall the place is good, but it needs maintenance here snd there. The bathroom has mold, as far as I know that's not even healthy, and the drywall in the roof was comming apart. The shower had brownish water at the very beginning, tgen the waters was normal. The hallways and elevator smelled like weed, from time to time, not the hotel's fault maybe, but makes you wonder, what kind of place is this? If they improve all these areas, I guess I'd come back
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello David, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our convenient location and competitive pricing. We appreciate your observations regarding the areas in need of maintenance, and we apologize for any inconvenience caused. Rest assured, we continuously strive to provide a comfortable stay for our guests and our team will address the issues you mentioned. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Nicole

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Nicole, We appreciate you taking the time to rate your recent stay with us. If you have any specific feedback or concerns about your experience, we encourage you to reach out to our hotel directly so that we can address any issues and further improve. We value your feedback and hope to welcome you back in the future to provide you with a better experience.

4/10 Poor

Gerardo, Rochester Hills Mi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor cleaning quality, a lot of humidity inside, bathroom and rooms deteriorated, and marihuana odor inside of building, bathroom shower don’t work as must, and I explain it to manager and she just said thanks for let us know, in general bad experience unfortunately
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Gerardo, We apologize for any inconvenience you experienced during your stay with us. Our housekeeping team strives to maintain high cleaning standards, and we will address the issues you mentioned with them. We appreciate your feedback and will work towards resolving these concerns. Thank you for bringing this to our attention.

2/10 Terrible

Mandi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Mandi, We are sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any concerns you may have had during your stay. Our team is committed to providing excellent service and ensuring the comfort of all our guests.

2/10 Terrible

Susan

Smelly and old- don’t stay here
The Indian restaurant in the hotel caused there to be an order that permeated through the entire space. It was offensive. You could see light through the door so absolutely not fire proof. Paint peeling off the walls. Random pill on bathroom floor. Heat in room off and when I turned it on it was so loud and smelled like something was burning so slept in the cold. Dirty used bandaid next to the hot tub. I want a refund for my stay.
Stayed 2 nights in Feb 2024
Response from Manager on 7 Feb 2024
Hello Susan, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. Our hotel aims to offer a comfortable environment for all our guests, and we regret any disappointment caused. We encourage guests to reach out to our management team for assistance regarding refunds or any further concerns they may have after their stay.

2/10 Terrible

Alexandro

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The whole hotel smelt like spicy ramen consistently. Room was unclean, food was on the carpet, blood stain on the window, semen stain on the wall, stains on towels, bedding, furniture, and pillow cases. Heard yelling, screaming, and crying at 3am. Felt unsafe, had to check for bed bugs. Checked out early and no refund was given. STAY AWAY FROM HERE PLEASE!!!!
Stayed 2 nights in Feb 2024
Response from Manager on 7 Feb 2024
Hello Alexandro, We apologize for any inconveniences you experienced during your stay. We appreciate your feedback and have shared it with our team for further improvements. We encourage guests to reach out to our management team regarding any concerns during their stay. Thank you for choosing our hotel and we hope to have the opportunity to serve you better in the future.

4/10 Poor

James

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
By far, the worst Radisson I've stayed at to date. Entire hotel smells like curry because of Indian restaurant on first floor. Bath towel was really rough and had not one, but four yellow stains. Water diverter on tub only closed halfway so shower had low pressure. One of the toilet seat nuts was disconnected so seat shifted when I sat on it. Three decaf coffee packs and only one regular. No coffee in the lobby. Loved the pillows, too bad that was the only positive. Avoid if you hate the smell of curry.
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Hello James, We apologize for any inconveniences you experienced during your stay. We appreciate your feedback and will forward it to the appropriate departments for review. We strive to provide a comfortable and enjoyable stay for all our guests. Thank you for highlighting the positive aspect of the pillows, and we hope to have the opportunity to host you again in the future.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay
This was our first time staying at this hotel- would NOT recommend. Extremely dirty throughout the entire room. This was shared with the front desk and all they said was “wow. That is dirty. We are sorry”.
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Amanda, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will address the cleanliness issue with our team to ensure it is resolved. We hope you will give us another chance in the future.

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
Hotel advertised a in house restaurant, however looked like it was closed whole time I was there
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello John, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our restaurant may have been temporarily closed for scheduled maintenance or renovation. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lindsay

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Lindsay,Thanks for sharing this rating and for making our day. We're very happy to hear you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.

2/10 Terrible

Liberty

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Liberty, We are sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so that we can address them promptly. We value your feedback and aim to provide a positive experience for all our guests.

4/10 Poor

Tiara

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This hotel had a horrible horrible smell and not only that, couldn’t use the water in the room because it was brown. Property could use some upgrades forsure but the smell. Omg the smell !
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Tiara,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our team is constantly working to ensure a pleasant experience for all guests. We encourage you to reach out to our management team directly to address your concerns and explore potential solutions. Your satisfaction is important to us.