Grapevine Hotel Guide - Family Friendly Hotels in Grapevine, Dallas

"Parking was the FIRST issue. There’s NO parking. You can valet for $52/night. I gave in and had to valet after driving looking for parking. The valet said to just let them know 5 minutes before i come down to get my truck. I was there for an event close by at noon the next day. I got to the room and it was 55 degrees. I tried to adjust it but it didn’t warm up and you have to notify them before 11pm to get help. I checked in after 1030. The light in the living room area didn’t work. The bed had 2 sheets and some kinda thin blanket. I froze. Tried taking a hot shower in the morning and it lasted about 5 mins before it was cold. I notified the valet at 1133 i needed my truck. I had to be at my event at noon. I received a text it wouldn’t be ready for 20 mins. I went to the valet at 1142 they hadn’t even gone to get it. I went to the front desk asked for a manager. None on the weekend. Complained about the hot water and valet and she suggested i ask them to walk me to my truck. Why valet?! Then she asked them, they said no that someone went to get it. My truck didn’t arrive until 1159. When i got back i parked down the street and had to pay $34. I had to walk nearly a mile back to the hotel. There was so much noise outside until the middle of the night. Music, traffic. The next morning after i checked out i had to make that nearly 1 mile walk with all my luggage. Never again will i stay at the hotel. The reviews on Expedia made it appear like a great choice. It’s not!!"

"All dining was very good, staff very friendly, a little disappointed that my vehicle was left outside even though paying valet for garage parking. Highly recommend the steak house."

"The property was impressive although it is showing its age. Breakfast was good especially the fresh made omelets but the line was not moving very fast because of the amount of guests rushing in all at once. Staff was courteous but seemed short staffed and very busy. Hair dryer in my room was not working and asked for one that worked couple of times but never got one, again because the short staff issue I think. For the price and location, I will definitely stay there again if I was coming back to Dallas. "

"Yes"

"Good location Great check in we was early room wasn’t ready but when we came back we got 2 drinks free at the bar fantastic service from the young lad who checked us in Large room bit dated for my liking Massive bed Good shower Great 24 hour fitness suite Large outdoor pool shame it was not heated "

"Bed and sheets were very comfortable "

"Very speedy pick up from the airport Friendly receptionist and room clean and comfortable "

"overall good experience, but customer service needs improvement, especially checkin process needs to be fast and they should guide the guests properly. i was no clue where to go for what and the instructions were not clear."

"Everything was great and the hotel was beautiful "