Gratiot Hotels

"The room was clean and nice. Breakfast was lacking. The hot tub was cold. I let staff know and they didn’t do anything about it. I called down a few hours later and a different staff person had it taken care of in 10 minutes. Too late by then to use it. "

"From the moment we checked in on April 1, 2026, at approximately 3:30 p.m., our family was warmly greeted by the General Manager (GM). She was exceptionally attentive, welcoming, and kind. Despite multiple families arriving at the same time, the GM ensured each guest received the same level of enthusiasm and care, never dismissing any questions. Later that evening, while spending time in the pool area, we observed the GM personally collecting used towels and restocking the area with fresh ones. This level of hands-on leadership and commitment to service was clearly reflected throughout the hotel. As a family that is typically very attentive to cleanliness, we were genuinely impressed by how well-maintained and spotless the property was. Shortly after 6:00 a.m. the following morning, we saw the GM return carrying several packages of bread and biscuits to replenish the breakfast area. Once again, she greeted us by name with the same warmth and attentiveness. Her leadership was evident in every interaction, as the entire staff mirrored her professionalism and hospitality."

"The room was spacious and clean. We enjoyed having a table and chairs to sit at. The pool and hot tub were cozy. The staff were friendly and accommodating. They have coffee available all day in the lobby and tea and snacks in the afternoon. Location was very accessible to downtown Galena, and they offer a shuttle service during specific times in the day. Breakfast in the morning was excellent! There was a buffet of fruit, bread, yogurt, and juices. Breakfast is served individually and included eggs, wonderful potatoes, breakfast meat, and option for pancakes. The overall Irish atmosphere, decor, and attention to theme also made for a fun experience."

"Nothing was ready for breakfast. No eggs, no sausage, pancake batter that wasn’t mixed properly, horrible watery coffee, orange juice with basically water with orange food coloring. "

"Room is spacious, clean, and simply but tastefully decorated. Views from the room of the surrounding countryside captured the rustic simplicity of a peaceful sunset. "

"The hotel was very nice and the communication from them leading up to the stay was excellent. I didn't like the fact that we couldn't control the room temperature ourselves, we had to text the owner to raise or lower the heat, and it was cold for awhile in the room when we arrived. Also, the location is not as close to the main street as described in the overview -- more than a block to the main street where shop and restaurants are. Also, street noise during the night was loud, as it is on the main drag through town. "

"We very much enjoyed our stay at Hidden Bluff Lodge. The owner lives nearby so was accessible for anything we needed. The property is beautiful and well maintained. There was enough space for the 6 of us to spend time together and have our own space. "

"Everything was good "

"I was missing there the regular fruits juce dispenser, which is a standard part of regular breakfast in all ather motels or hotels. Therefore I gave it only four stars. Everything else was super. "