Gratz Hotels

"Friendly staff, easy check-in and lots of safe parking. Would definitely recommend staying here. "

"Staff is wonderful. Breakfast was terrific and stayed open long, which was great. Lobby was under renovation but all clean and organized. Rooms were very comfortable and spacious. "

"The pool room was the most disgusting pool& hot tub i have ever seen. The doors were covered in rust Pool- water was a murky Grey and debris floating around. Looks like it hasnt been cleaned in a long time. Hot Tub- same as the pool. I had to tell my children it was shut down because it was so gross. DO BETTER FOR PEOPLE WHO ARE PURCHASING ROOMS AND EXPECT TO RELAX IN A POOL AND NOT A SWAMP."

"Staff are doing a good job. The building and rooms are very tired. There needs to be some upgrading and repair."

"Was not offered free welcome package the two bottles of water and a snack. The hotel staff spoke broken english and could not understand her ! Probably wont stay here again "

"The worst place I have ever stayed. There was a hole in the wall, wires exposed, tv did not work, tub backed up when shower was used, plunger was requested and front desk said they would bring one but never did and I had to go buy one and fix issue. Emailed and called the manager but he never responded. Please do not stay here! "

"Easy location to get to Hershey Park. The room was clean and the free breakfast was perfect"

"Beds and pillows very comfortable. Bathroom and rooms dated but pretty clean. Room was dusty. I had to clean surfaces myself. It was quiet which was great. Slept well. Halls were dirty because they had cable workers in and out, staying there, tracking in hunks of dried mud all over. Breakfast was ok. "

"My first night, there were two young children about five and seven years old running up and down the hallway screaming at 1 PM then again at 3:30 AM. The parents were yelling shhhhh! There are signs everywhere telling about a 10 AM quiet requirement. I travel the world talking about customer service so may be overly critical but… I had a 7 AM meeting 20 minutes from the hotel. I arrived downstairs at 6:25 for the 630 breakfast at the hotel. At 6:30 there was nobody there and no food. 635 still nobody. At 6:40 AM I heard someone in the kitchen, but now I was going to be late for my meeting so, I grabbed the the only thing that was available – a yogurt. There was no color. I went to the door of the kitchen and asked the woman who is preparing the food if I could have a spoon. She said no. She continued to tell me that I could wait until she gets everything out. I thought she was kidding. She totally refused to give me a spoon and continue to tell me how much work she had because she is the front desk clerk and the morning breakfast person. Craziness. They work a room has two machines… Mom was out of order. The other was a clunky stationary bike. They did have some free weights, but that was all. There is a decent Denny’s-like restaurants in the parking lot, but nothing else around the hotel except a gas station with food"