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"We didn't stay @ this hotel . We received a call that they moved us to Hilton.. It was o.k "

"There was no towel holder in the washroom area and difficult to hang the towel and face towel. "

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"we got a two room suites and it was plenty of spacious with some of the most comfortable beds we’ve ever had. We ate at the Italian restaurant which was served family style and while really expensive it was a really good meal."

"Bistro bar with very good service."

"We were really happy with our experience at the Palmer House. The room was really nice and the hotel was in walking distance to Millennium Park, Grant Park, shopping, etc. We were dining and a manager came up just to say hi and find out if we were happy (we were). He started talking about how Palmer House invented the brownie and gave us brownies to try (delicious!). This was Lollapalooza weekend and he clearly had a lot to do - he still took the time to give individual attention. Very impressed with the service. The Lockwood Room is also gorgeous. It’s a great place to grab drinks. (And for coffee addicts like me, there is Starbucks on the property.) Very happy with our experience - perfect from start to finish. We will be staying here again. "

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"Great view of the falls. Excellent location. Also able to see the fireworks and light show of the falls from our room."

"Great location friendly staff."