Greater Antilles Hotels

"For such a large 1300 room resort the access to pool and beach chairs was good. Room was clean and food was plenty but mostly buffet. Wish there was more table service at the specialty restaurants."

"When I first arrived at the resort, it was a little underwhelming. Although the scenery was beautiful, it wasn’t much. I was greeted with a frozen cocktail and the staff was really welcoming. My room was not ready upon arrival and I had to wait about an hour to get a room. I was “upgraded” but once I arrived in the room, I realized the air conditioner did not work. I made a maintenance request in the app and someone came immediately to look at it. He said that he will be back because he needed more tools and he never came back for the rest of the day. The following day, I went back and told them that my air conditioner did not work and I need it replaced. They said that they will send someone. I went on two separate occasions and they never did. Third day comes around and I have an excursion so I’m gone all day, I asked my friend to go and let them know that no one still came. By the time it was time to check out the air conditioner did not work the entire duration of the trip and I was very uncomfortable. On a brighter note the food was good, but I definitely do not recommend staying here. If you do not have kids everything was pretty much catered to family fun which is understandable but would not book here again."

"Absolutely love this hotel!!! "

"Good "

"Lovely resort with clean room, nice walkable beach, staff were friendly and helpful, food was decent, activities and entertainment were plentiful and varied for all ages. Downsides: all food is sit down vs takeaway or service on the beach, the fight for beach umbrellas is real (not sure why they can’t invest in more) and there were occasional wafts of sewage. "

"Excelente"

"Wonderful place to stay - very clean and convenient "

"Overall very average experience. The best part was the ambassador Francia. If it wasn’t for her I don’t think I would’ve had a good time. She was wonderful. The food was average to sub par besides a few dedicated restaurants. The variety was also only at the restaurants and reservations was a headache to do so. Staff was pretty friendly overall but occasional issues. The place was clean minus some hard to spot areas. Definitely should’ve had more things included with the package. Also the pool closing before 7 was a bummer."

"The room I was in was dated in decor and the bathroom was old tile and seemed like it need a good update. The grounds were beautiful with flowers, bushes and greenery of all kind! The buildings themselves on the exterior could have been better maintained. For example, a lot of rust in areas, exposed old wood, and chipping paint. "