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Reviews of Blue Aegean Hotel & Suites

4 out of 5
Blue Aegean Hotel & Suites
Kato Gouves - Beach Road, Thermopylon, Hersonissos, Crete Island

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 13 reviews" "
Rating 8 - Good. 3 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 2 out of 13 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Weather amazing every day .stayed half board food really good something for everyone and different every night. superb location right near beach ang great bars perfect holiday thank you mr and mrs Dunn
Stayed 10 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel near to beach
Good location near to bars and amenities. Food menu changed daily
Stayed 3 nights in Sep 2017

2/10 Terrible

mother of teens, D

Liked: Cleanliness, room comfort
Disliked: Staff & service
Lack of customer care spoils great potential
This hotel could be brilliant, but it's customer care lets it down. The rooms are spacious and kept very clean. The only real issue with the accommodation is it's wifi which we were never able to connect to, so we used restaurant nearby. The pool is lovely (although towel bagging of pool spots starts ridiculously early) and the communal showers were dingy and smelly. However the real downside to this hotel is its lack of care or interest in its guests. For example, on our arrival there was a Greek Night- provided free of charge to those eating dinner at the hotel. We don't like being tied into a hotel for food, so were room only, but we would have eaten in for that, but the hotel never told us it was happening. Similarly, on another day aqua aerobics was offered, but not something we were told about at any point. But it is worse than just lack of information. At times our queries were met with rudeness and hostility that really took us aback. However the final straw came when we did want to eat dinner in the hotel. We'd been told in all the info we read, and by the hotel itself that it was fine to do so. However, when we asked what the procedure was, we were effectively told that we should have given advance notice that morning, and so we could not eat there and directed to an outside restaurant we had already tried and considered poor. I have never stayed in a hotel where a guest cannot just turn up and pay extra on the spur of the moment. We felt utterly unwelcome.
Smelly pool shower
Dear guest. First of all. I would like to thank you for choosing the Blue Aegean Hotel & Suites for your holiday here in Crete in 2015. Despite the fact you have expressed a negative review of your time with us, it acts as valuable feedback for us and helps identify what the reasons where that made us go wrong in delivering a quality holiday for you and your family. It is with sincere regret you were treaded in such an unprofessional and most importantly Unfriendly manner. I can assure you that is not how we deliver our services here at the Blue Aegean and by all means not how we stand by our promise, to create the perfect environment and have an outstanding relationship with our guests and making sure all of their holiday needs are immediately seen too. We of course cannot take back the unacceptable manner you were treated too but it is with your contribution that we have taken the matter very seriously and took measures to assure it never happens again. From the managements view we apologise for not being aware of the situation , had we been so I can guarantee you the outcome would have been very different. I sincerely hope you would give us another chance to make things right for you. Thank you for your kind words of acknowledging our potential as a hotel and again thank you for the important feedback. I wish you well in all your future travels. For anything you may need or the chance to welcome you again feel free to contact us at : info@blue-aegean.gr. Best regards. The management Blue Aegean Hotel & Suites

10/10 Excellent

Anais

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel familial au top! Personnel très sympa et souriant! L’hôtel est bien entretenu et toujours très propre! La restauration est variée et très bonne.Peu de commerces autour de l’hôtel mais l’essentiel
Stayed 7 nights in Jun 2023
Response from Manos F on 23 Jun 2023
thank you !!!We wish we meet you again!!!

10/10 Excellent

Arslan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour. Je recommande l’endroit !
Stayed 4 nights in Aug 2022

6/10 Okay

Nadine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben all inclusive gebucht. Leider wahr das Essen nicht besonders gut. Preis - Leistungsverhältniss stimmt nicht überein. Ansonsten wahr das Personal sehr freundlich und zuvorkommend. Aufenthalt am Pool konnte man richtig geniessen.
Stayed 7 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was quite good, the food, the drinks, the room etc. But the staff in the Kitchen and at the Bar were amazing! Nice people very friendly. Perfekt.
Stayed 5 nights in Oct 2019
Response from Dimos on 19 Oct 2019
Thank you so much for your kind words, it is our pleasure to hear you had such a great experience! Best wishes From the Blue Aegean team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyggeligt, rent, roligt og afslappet hotel med plads til børn. Super beliggenhed et par minutter fra stranden. Rigtig god mad og meget venlig betjening.
Stayed 7 nights in Sep 2019
Response from Management on 12 Oct 2019
Thank you very much for taking the time to share with us your kind words. Its' been a pleasure having you here and you are welcome back at any time. Wishing you all the best!

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Dimos on 5 Jun 2019
Thank you Denis for your rating. We do hope to see you again in the future Best regards

6/10 Okay

Verified traveller

Omtale og virkelighet stemmer ikke overens!
Stayed 14 nights in Jul 2018

10/10 Excellent

Sandrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rapport qualité prix, rien à dire ! Parfait !
Nous cherchions un hôtel en demi-pension avec une grande chambre et cet hôtel en "all inclusive" sortait dans les premiers. Quelle bonne surprise ! La chambre vraiment très grande (51m2, 2 chambres séparées pour les parents et enfants et celle des parents était très grande avec un grand lit et on avait aussi un frigo) Très propre aussi. Ménage fait tous les jours, serviettes changées tous les deux jours. Personnel très très accueillants, sympathiques, d'une gentillesse Repas sous forme de buffet, copieux, très bon, beaucoup de choix et jamais pareil (on est resté 7 jours, on n'a jamais mangé deux fois la même chose !) Bref, je recommande sans hésitation !
Response from Dimos on 17 May 2018
Dear Sandrine Thank you for taking the time to write a review about us and for your wonderful feedback. We are truly glad that you had such a pleasant experience in our hotel! We wish you all the best. Regards

8/10 Good

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Non ci siamo
Nessuna indicazione per raggiungerlo, nessun parcheggio, approccio del personale scostante, camera con odore di chiuso. Le 4 stelle sono completamente immeritate e mi sorprendo della media dei giudizi. Tariffa segnalata come scontata, ma date le condizioni assolutamente insoddisfacente il rapporto qualità/prezzo (ho trovato molto meglio a Creta pagando meno). Sconsigliato!