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Reviews of Insula Alba Resort & Spa

5 out of 5
Insula Alba Resort & Spa
Analipsi, Hersonissos, Crete Island

Reviews

9.2

Wonderful

Rating 10 - Excellent. 210 out of 308 reviews" "
Rating 8 - Good. 73 out of 308 reviews" "
Rating 6 - Okay. 13 out of 308 reviews" "
Rating 4 - Poor. 9 out of 308 reviews" "
Rating 2 - Terrible. 3 out of 308 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax, good food, excelent service
Stayed 1 night in Jul 2023

10/10 Excellent

Yaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Reservation Dept. on 3 Jul 2022
Dear Mr. Yaron, On behalf of the Insula Alba Resort & Spa team, we would like to personally thank you for choosing to stay with us, and we really appreciate your feedback. It was a pleasure to have you as our guest, and we truly look forward to your next visit. Best regards,

2/10 Terrible

Gideon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Jun 2022
Response from Reservation Dept. on 10 Jun 2022
Dear Mr. Gideon, It is dismay that we read your valuation about our hotel and we regret we did not meet your expectations. Because you do not mention what did not go well during your stay, we will answer by saying that, from our side, we provided the best service to you plus free benefits. Kindest Regards

10/10 Excellent

gurvir kaur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing holiday ever
Amazing hotel very clean and very friendly staff hygiene level excellent. Beautiful view of the sea from every side of the hotel. Nice bar with variety of drinks to enjoy the sunshine beside the pool and have a lovely view of the sea front. highly recommended
Stayed 4 nights in Oct 2021
Response from Reservation Dpt. on 30 Oct 2021
Dear Mr. Gurvir Kaur, We really appreciate your feedback and we are more than proud that our Resort exceeded your expectations. We look forward to welcoming you again in the near future. Kind Regards

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit
This is an awesome resort in Crete From the minute we arrived we was greeted with a lovely smile from Eva on reception The hotel is extremely clean and the staff are all very helpful and friendly but
Stayed 2 nights in Oct 2021
Response from Reservation Dpt. on 30 Oct 2021
Dear Mrs. Karen, thank you very much for your wonderful review of our hotel. It was a pleasure to read that you had such a wonderful stay with us. We look forward to seeing you again. Yours faithfully

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. The staff was great and very nice. Super recommended.
Stayed 4 nights in Sep 2021
Response from Reservation Dpt. on 30 Oct 2021
Dear Guest, We really appreciate your feedback and we are more than proud that our Resort exceeded your expectations. We look forward to welcoming you again in the near future. Kind Regards

6/10 Okay

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Reservation Dpt. on 30 Oct 2021
Dear Mrs. Daniella, It will be our pleasure to welcome you back to our property in the near future, so we will have a second chance to meet your expectations. Yours sincerely,

2/10 Terrible

Dylan

Stayed 3 nights in Sep 2021

8/10 Good

itai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Reservation Dept. on 6 Jul 2021
Dear Mr. Itai, Thank you for choosing us for your holidays. We are pleased that you enjoyed your stay with us, we really appreciate your feedback and we always take into consideration our guest's comments in order to improve our customer service. We wish to have the opportunity to accommodate you once again in the near future in our Resort! Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Reservations Dept. on 18 Oct 2020
Dear valued guest, Thank you for choosing us and for your nice feedback. We look forward to welcoming you once again to our hotel in the near future! Kind Regards,

8/10 Good

Noam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Insula Alba is mostly just really pretty.
My first experience from the Insula Alba was the reception. As I entered with my suitcases, the older of the receptionists rushed to me, panicky looking, and with voice raised let me know that I must leave my luggage outside. After asking for my and the wife's passports, she again, worried looking, told me I can't enter dinner 'like this'. I was wearing flip flops and a sleeveless shirt (like some summer tourist in Crete, go figure). It's okay to convey this information, but the way she approached me from the first moment was anything but welcoming. It was more like my presence was soiling her lobby. Other than that, service was good. The room is basic for the price, but spacious. There were very okward chairs in the living room, not comfy at all. Bed was decent. Bathroom and shower as well. Dinner had a very wide variety, but the overall quality and taste was below your average taverna on the street (admittedly a high standard to begin with in Greece). Bright spots were plenty of fresh vegetables, and excellent desserts. We didn't have a chance to try breakfast. The hotel is beautiful, especially the pool area. Overall this hotel is more than decent, but for the price I paid, I feel there were better in Crete.
Stayed 1 night in Oct 2020
Response from Rooms Division & Reservations Mgr on 13 Oct 2020
Dear valued guest, Thank you for taking the time to express your experience at our hotel. We always take into serious consideration every feedback that we receive, in order to improve our provided services. It will be our pleasure to welcoming you back to our property in the near future, so we will have a second chance to meet your expectations. Yours sincerely,

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2020
Response from Reservations Dpt. on 7 Oct 2020
Dear Sir/Madam Thank you for choosing us for your holidays and for your nice review. We look forward to welcoming you in our Resort once again in the near future, Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent. My only complaint is that they charge for water in dinner and do not offer drinks or even tap water as part of the dinner.
Stayed 4 nights in Oct 2019
Response from Room Division and Reservations Mgr on 30 Oct 2019
Dear Sir, Madame thank you for choosing us for your holidays. We really appreciate your feedback and we always take into consideration our guest's comments in order to improve our customer service. We wish to have the opportunity to accommodate you once again in the near future in our Resort! Kind Regards

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoy, thanks a lot!
Stayed 4 nights in Oct 2019
Response from Room Division & Reservations Manager on 28 Oct 2019
Dear Mr/Mrs Chen thank you very much for sharing with us a brief description of your holiday through this review. We are happy to know that you have had a lovely stay with us. We would welcome the opportunity to accommodate and host you at our fine premises and whereabouts again, in one of your future visits on our island. Kind Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff is very kind and warm , I like everything
Stayed 4 nights in Oct 2019
Response from Rooms Division and Reservations Manager on 28 Oct 2019
Dear Sir, Madame thank you for your excellent review. We really appreciate your feedback and we look forward to welcoming you to our Resort. Kind Regards

8/10 Good

Elena, Israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very very nice. Appropriate for a rest
Stayed 3 nights in Sep 2019
Response from Reservations & Front Office Manager on 28 Oct 2019
Dear Mrs Elena thank you for choosing us and for your nice comments. We hope to have the pleasure to accommodate you once again in the near future. Kind Regards

10/10 Excellent

Mirit Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Rooms Division & Reservations Mgr on 9 Oct 2019
Dear Mirit Miriam thank you for your wonderful feedback. We wish you a nice winter and we hope to have the opportunity to accommodate you once again next year! Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Reservations & Front Office Mgr on 1 Oct 2019
Dear Sir, Madame thank you for staying with us and for your nice feedback. We look forward to welcoming you again to our Resort . Kind Regards

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little peace of heaven
Gr8 romantic and quit place. For couples. For poeple who eant to cut the routine and the intense life. Gre8 crew. Gr8 food. Gr8 design
Stayed 3 nights in Sep 2019
Response from Room Division & Reservations Mgr on 23 Sept 2019
Dear Mr and Mrs Tomer thank you for staying and sharing with us, your wonderful experience on your holiday in our Resort! We wish you all the best to your life and we hope to have the opportunity to welcoming you again in the near future! Kind Regards

10/10 Excellent

Eviatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
-amazing hotel and staff. -good food and facilities but there is nothing to do outside the hotel except Hersonissos city center
Stayed 4 nights in Sep 2019
Response from Room Division & Reservations Mgr on 18 Sept 2019
Dear Eviatar good afternoon and thank you for your kind words. We really appreciate your comments and we look forward to welcoming you back in our Resort! Kind Regards

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Room Division & Reservations Mgr on 12 Sept 2019
Dear Adi thank you for your feedback. It will be an honor to welcoming you again in our Resort in the near future! Kind Regards

10/10 Excellent

yafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
All was really amazing! The service, the staff so kind and the food. The only thing is that our room with the exit to sharing pool has always shadow on our area of the pool and was not available rooms to switch.
Stayed 3 nights in Aug 2019
Response from Room Division and Reservations Mgr on 18 Sept 2019
Dear Yafa, we are really proud that our Resort exceeded your expectations and we wish to have the opportunity to welcoming you again in the near future! Warmest Regards

10/10 Excellent

Omri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect amazing hotel
That was amazing vacation. The hotel was perfect, the best hotel I've ever been.
Stayed 3 nights in Aug 2019
Response from Room Division and Reservations Mgr on 12 Sept 2019
Dear Omri thank you for staying with us and for your wonderful review. We wish you all the best and we look forward to welcoming you again in our Resort! Kind Regards

10/10 Excellent

Shmuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
The service is amazing, the team very kind. very quit and peaceful
Stayed 4 nights in Aug 2019
Response from Room Division and Reservations Mgr on 12 Sept 2019
Dear Shmuel thank you for your nice comment and we wish to have the pleasure to welcoming again to our Resort! Kind Regards

10/10 Excellent

Sriram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the best all inclusive resort we’ve used. The staff and property were superb. We would definitely stay here again and recommend them to all our friends and family. Eva went above and beyond to make our excursion and experience at the resort memorable.
Stayed 1 night in Aug 2019
Response from Room Division and Reservations Mgr on 12 Sept 2019
Dear Sriram, thank you for staying with us and for your kind words. We really appreciate your feedback and we wish to have the pleasure to welcoming you again in the near future! Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Room Division & Reservations Mgr on 3 Sept 2019
Dear Sir, Madame thank you for staying with us and for your feedback. We look forward to welcoming you in our Resort again! Kind Regards

10/10 Excellent

Dvir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Aug 2019
Response from Room Division & Reservations Mgr on 2 Sept 2019
Dear Dvir thank you for your nice feedback. We wish to have the opportunity to accommodate you once again in the near future! Kind Regards

10/10 Excellent

Peter, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and attention to detail.
Fantastic hotel. Would recommend to all couples looking for a relaxing time.
Stayed 3 nights in Aug 2019
Response from Room Division & Reservations Mgr on 1 Sept 2019
Dear Mr Peter we would like to thank you for your nice review. We wish you all the best and we hope to accommodate you once again in the future. Warmest Regards

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, but you can see little wear and tear in the rooms. Also the food here is average tasting
Stayed 3 nights in Aug 2019
Response from Room Division & Reservations Mgr on 1 Sept 2019
Dear Sir, Madame thank you for your feedback. We hope to have the opportunity to accommodate you once again in the near future. Kind Regards

10/10 Excellent

michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון רמה אחת מעל כולם!!! מלון מהמם! בריכה נקייה וגדולה משקיפה על הים, חדרים נקיים ונוחים, צוות המלון נתן שירות מעל למצופה כל בוקר החליפו מצעים, מגבות ניקו את החדר כמו חדש! בגלל שאנחנו שומרי כשרות הכינו לנו דג כשר כל ארוחת ערב ואפילו ביום האחרון תפוא בנייר כסף.. בקיצור מלון מושלם! מיקום מעולה מומלץ מאוד!!!
Stayed 5 nights in Aug 2019

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just chose it , youll not regret
Stayed 4 nights in Aug 2019
Response from Room Division & Reservation Mgr on 27 Aug 2019
Dear Vadim thank you for your nice comments . We really appreciate your feedback and we wish to have the honor to provide you another memorable stay with us in the future! Kind Regards

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Room Division and Reservations Mgr on 27 Aug 2019
Dear Lina thank you for choosing our Resort for your holidays and for your wonderful review. We hope to have the opportunity to accommodate you once again in the future. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Room Division and Reservations Mgr on 27 Aug 2019
Dear Guest we appreciate your wonderful feedback and we wish to welcoming you again in our Resort in the near future! Kind Regards

10/10 Excellent

dotan maymon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Room Division & Reservations Mgr on 27 Aug 2019
Dear Dotan Maymon thank you for your nice review! We hope to accommodate you in the near future and have the opportunity to provide you another memorable relaxing stay with us! Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel everything is extra- even water
Even water during dinner cost money. Not enough shade around the pool.
Stayed 5 nights in Aug 2019
Response from Room Division & Reservations Mgr on 27 Aug 2019
Dear Guest, thank you for staying with us. We really appreciate your review and we would like to inform you that we always keep into consideration our Guest's comments in order to improve ourselves and our services. We look forward to welcoming you again in our Resort. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Room Division & Reservations Mgr on 20 Aug 2019
Thank you for your feedback and we wish to welcoming you to our Resort again in the near future! Kind Regards

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Beyond expectations! Friendly staff, very clean, fantastic pool. Highly recommended, will come back for sure in the future.
Stayed 3 nights in Aug 2019
Response from Room Division & Reservations Mgr on 17 Aug 2019
Dear Daniel we really appreciate your feedback and we are more than proud that our Resort exceeded your expectations. We look forward to welcoming you again in the near future. Kind Regards

10/10 Excellent

EINAV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect !
It was wonderful! The food, the service, the pool - everything.
Stayed 3 nights in Aug 2019
Response from Room Division & Reservations Mgr on 13 Aug 2019
Dear Einav, we would like to thank you for having written such nice comments for our Resort. We wish to have the opportunity to host you once again in the near future. Best Regards

10/10 Excellent

sivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Room Division Mgr on 13 Aug 2019
Dear Sivan thank you for your feedback. We wish you all the best and we wish to welcoming you once again in our Resort in the near future. Kind Regards

10/10 Excellent

Eilon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון מדהים למחיר שלו, מומלץ בחום!
מלון מדהים לזוגות!! צוות מדהים ומפנק, חדר מטורף, בריכה מדהימה, ארוחת בוקר מצוינת. ממליץ לקחת את החדר עם גישה לבריכה. החיסרון היחיד הוא האוכל בארוחת ערב שהיה סביר+
Stayed 3 nights in Aug 2019

10/10 Excellent

Ori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 2 nights in Jul 2019
Response from Room Division & Reservations Mgr on 13 Aug 2019
Dear Ori good afternoon and thank you for your comment. We really appreciate it and we hope to have the opportunity to host you once again in the near future. Kind Regards

10/10 Excellent

Moran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great staff :)
Stayed 3 nights in Aug 2019
Response from Room Division and Reservations Mgr on 9 Aug 2019
Dear Moran thank you for your feedback and for your nice review. We look forward to welcoming you again to our Resort! Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect except one thing the private pool was extremely cold
Stayed 3 nights in Aug 2019
Response from Room Division Mgr on 13 Aug 2019
Thank you for your nice feedback and we hope to accommodate you once again in the near future. Kind Regards

10/10 Excellent

Raz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Room Division & Reservations Mgr on 4 Aug 2019
Dear Raz thank you for choosing us for your holidays. We really appreciate your feedback and we hope to accommodate you in the near future once again.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
resort was absolutely beautiful, absolutely can't fault the condition of the resort. Staff overall were absolutely lovely, my less than excellent review of the staff comes from my interactions with management. My partner came to management with a problem and they were hostile and unwilling to help us resolve the issue. Because of this I felt uncomfortable around some of the staff who saw this interaction and felt like I wasn't being heard by those who could help me. When checking out we requested a taxi to the airport for 8:30, the taxi didn't show up until 9:10 causing great distress but the hotel offered no compensation for this. I understand the hotel can't control the taxi driver but they provided the service of booking it. We ended up arriving at the airport much later than I would have liked. Again general staff and everyone who worked in the resort other than management were lovely and the resort is beautiful.
Stayed 3 nights in Jul 2019
Response from Room Division & Reservations Mgr on 4 Aug 2019
Dear Anonymous, Thank you very much for your feedback and the comments written. We are happy to read that you liked our Resort and our staff as well. We would also like to thank you for your comments as we consider them the best way to improve our services in general. Please allow us to express our sincere apologies for the services provided with the Taxi drivers. We would like to reassure you that all your comments have been read and taken into consideration for future amelioration of our services. Thank you once again for your feedback. Hope to have the chance to accommodate you again in our Resort in the near future.

10/10 Excellent

Sapir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING!!!!!!
תודעת שירות ברמה גבוה! ארוחות עשירות ומגוונות, קינוחים ברמה יוצאת דופן! חדרים גדולים ובמיוחד חדר עם גישה לבריכה. I want recommend about Reena in the reciption she was amazing, help for us all !!!!
Stayed 3 nights in Jul 2019
Response from Room Division & Reservations Mgr on 30 Jul 2019
Dear Sapir thank you for choosing us for your holidays and your kind words for our Resort and for our staff. We look forward to welcoming you again in our Resort in the near future! Best Regards,

10/10 Excellent

NOAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing holiday
great pool , Nice bar , Super nice staff , big dinner and breakfast. perfect for a relaxing holiday
Stayed 3 nights in Jul 2019
Response from Room Division & Reservations Mgr on 30 Jul 2019
Dear Noam thank you for staying with us in our Resort! We really appreciate your feedback and we hope to accommodate you once again in the near future! Best Regards,

10/10 Excellent

Yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel I've ever been!
The best hotel I've ever been! Great service, great view, great vibes. I'm sure I'll be back again
Stayed 3 nights in Jul 2019
Response from The TUI SENSIMAR Insula Alba Resort and Spa Guest on 29 Jul 2019
Dear Yuval, Thank you very much for dedicating time writing this review and instantly letting us know of your holiday impressions! We kindly thank you on your positive, and we look forward to welcoming you in our Resort! All the best,

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Room Division & Reservations Mgr on 29 Jul 2019
Dear Adi thank so much for choosing us and we hope to welcoming you again in our Resort! Kind Regards

10/10 Excellent

hen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Room Division and Reservations Mgr on 29 Jul 2019
Dear Hen thank you for choosing us for your holidays. We wish you all the best and we hope to accommodate you once again in the near future! Warmest Regards