The staff are very nice, Marcos was very helpful and showed us tips of how to get around and answered our questions patiently, the shuttle service to and from Fira is excellent and free! We are a family with two adult children so we booked a family room which has four beds. The room is basic, but in a nice quiet facing the back of the hotel so you won’t hear the traffic noise when you sleep! Outside the door on the garden there’s sea view and on the rooftop look out at the caldera site the view is breathtaking! Overall the stay was very good with the price we paid! The only thing I want to say is our room is on the ground floor, so the laundry room is just right beside of us. The laundry ladies come to work around 8 am and they chat there always with their door open, the 2nd day she’s there sweeping the floor at 6:30 am and because I slept on the couch bed near the door so I hear everything. I’m a light sleeper but other than that this hotel is a good choice for a budget. Absolutely recommend it!