4 restaurants, breakfast served
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Reviews of Serita Beach - All Inclusive

5 out of 5
Serita Beach - All Inclusive
Beach Road, Anissaras, Hersonissos, Crete Island

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 62 reviews" "
Rating 8 - Good. 23 out of 62 reviews" "
Rating 6 - Okay. 14 out of 62 reviews" "
Rating 4 - Poor. 3 out of 62 reviews" "
Rating 2 - Terrible. 3 out of 62 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach pool facility The Italian restaurant And the property was well staffed and was very enjoyable
Stayed 9 nights in Jun 2022
Response from mk on 13 Jul 2022
Dear Tracey, We are delighted that you enjoyed your time with us and look forward to welcoming you back on your next visit to Crete. Best regards The Hotel Management

8/10 Good

Rachel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Welcoming and lovely.
The staff there were fantastic. The restaurant team and spa team in particular. The choice of pools was amazing and distance to the beach was ideal. The buffet, which extensive was not great for a baby/children. Lots of salt and sugar but very enjoyable for two sleep deprived parents. The room was spacious and comfortable. However because throughout most of the night we could hear doors banging which constantly woke up our baby. Would definitely stay again and recommend.
Stayed 6 nights in Oct 2021
Response from AA on 30 Oct 2021
Dear Rachel, Thank you so much for staying with us and for sharing your experience. It is with great pleasure to read your positive experience. We look forward to your next visit, hopefully soon! Best regards, The Hotel Management

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, staff credit to the hotel.
Stayed 7 nights in Sep 2021
Response from AA on 8 Oct 2021
Dear Alan, We would like to thank you for choosing the Serita Beach Hotel for your stay in Crete. We also thank you for taking the time to share your comments. It’s a pleasure to know that you enjoyed your holidays! Hope to welcome you again in the future. Kind regards, The Hotel Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel in very good location and near from everything. The staff were very friendly and helpful. Value of money.
Stayed 5 nights in Jul 2021
Response from The Hotel Management on 12 Jul 2021
Dear guest, Thank you for taking the time to share your lovely review rating and feedback. Hope to welcome you again! Best regards, The Hotel Management

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit
Great stay, big spacious room. Outdoor bungalow, overlooking the gardens. Visited during Covid so meal times had a reduced service on so good choice was limited, not much choice for children as it was all stews or fish. Queues for the bar could get long & there is only one person serving. Beach is a small shingle beach just across the road from hotel. Crepes were great throughout the day. We tried to book in the restaurants with no luck even though there were lots of tables empty at certain time’s of the day which was quite frustrating.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall our stay was really good! We really enjoyed the animation group however the food in the main restaurant was not so good..
Stayed 10 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a family trip, not for singles or young couples looking to party. Very relaxed.
Stayed 4 nights in Jul 2017
Dear Guest Thank you so much for your kind feedback and am pleased that you enjoyed your recent stay with us here at the Serita beach We hope we the pleasure in welcoming you back to our hotel on your next vacation Kind Regards, The Management

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beutiful Serita
Lovely hotel with great staff. The rooms are spacious, the food is incredible - by far the best Ive ever had in an all inclusive, and the pools were lovely to sit beside. The only gripes I had were the noise levels. Beware of room 101 (I know the irony) as it is directly above the kitchens and most hours of the day you can hear the plates and cutlery being rattled loudly. They did change my room, but the other residents seemed oblivious that the corridors were not sound proof. Perhaps some sings in the corridors to remind them that there are other people in the hotel. Also the wifi isn't great. It is free in the lobby but its very slow. 25 Euros for 5 nights for wifi access over the site, but I had to phone the support line several times to fix the intermittent connection. Also can someone please tell hotels that British people like to watch other things than BBC news! That was the only British channel. However, I would definitely stay again for another relaxing week. I would just opt to stay either at the end of a corridor on one of the bungalows which overlooked the sea.
Stayed 7 nights in Jun 2017
Dear Joanne, Thank you for your kind feedback and am pleased that you enjoyed your recent stay with us here at the Serita beach We have made a notice of your constructive comments to help us improve our services to our guests We look forward to having the pleasure in welcoming you back to the Serita Beach on one of your next visits to Crete Kind Regards Stelios Tamboukos Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. Great service and staff.
All good except the beach had to many rocks to swim.

10/10 Excellent

Vaidotas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, excellent staff. Was happy with my stay. The only bad thing is sound isolation, because if you want to sleep longer in the morning, you can hear other guest going for breakfast early(opening room doors moving chairs etc.) And room cleaning ladies like to knock on your door from 9 am.

8/10 Good

Arunas, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Serita!
My experience has been enhanced by staff mainly. Hotel is ok, food is nice and there is a lot of space. For price that me and my friends paid its a great value for money. However it's the walls of room that makes your holiday is the staff. I have enjoyed my staff from day 1, all staff is superb!!! Really great! Love them so much! Specially few to mention, Yannis( bartender!!! What a man!!! Hats of to you my friend!!) Kostas( night receptionis) made our stay from moment we arrived, the rest of team wich I don't remember the names. That's what made my holiday a 5 star! Thank you!!!

6/10 Okay

Argiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for three days with family, great hotel for children, they loved the water slides at the pool area and the playground area.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel ok, Not 5* though
The hotel was ok, not 5*. You have to pay for the safe and wifi. The sea in-front of the hotel is full of rocks; its impossible to enter the sea! No windsurf facilities. The food was very good, the hotel was clean, good size pools.

10/10 Excellent

Lara K.

Liked: Cleanliness, staff & service, room comfort
This is review is for Mitsis Laguna resort & spa
I was transferred to Mitsis Laguna as Mitisis Serita Hotel was closing for winters. I had a great time at the Mitsis Laguna Resort. the Resort is beautiful, very large rooms, good food and most importantly the staff is very helpful and friendly.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for price
Superb staff, could not praise them more highly, food was buffet style with a good choice.Hotel is 20+ years old, but most was refurbished and really clean and fresh. Clean throughout, room not bad lovely pool, lots for children to do. Right by the sea. A little distance from anything, but taxis readily available. We would return.

10/10 Excellent

BERNARD C.

Liked: Cleanliness, staff & service, room comfort
SUPER ADULT AND FAMILY HOTEL
FANTASTIC HOTEL FOOD AND SERVICE SUPER. STAFF ARE VERY HELPFUL AND SO GOOD HUMOURED. SPOTLESS CLEAN. BEACH ON DOORSTEP. 10 MINUTES FROM HERSONISSUS WHERE YOU CAN SHOP TILL YOU DROP. WE HAD A CAR ON HIRE FOR A WEEK AND WE VISITED SEVERAL CRETAN VILLAGES IN THE MOUNTAINS AND IT IS ONLY HALF AN HOUR DRIVE TO SEE THE CRETAN CULTURE . ALSO WELL WORTH THE TRIP OF 1 HOUR AWAY IS THE ISLAND OF SPINALONGA . IF I WAS GOING BACK TO CRETE I WOULD BOOK INTO THIS HOTEL AGAIN.

6/10 Okay

Verified traveller

Liked: Staff & service
Excellent staff
Excellent staff, great service. Hotel is a bit dated, but wouldn't take much to get it up to standard. Still very clean and well looked after. Food was good, nothing special. Make use of the taverna - proper meals from a small but decent menu. Also much hotter than the buffet restaurant if you're fussy about that kind of thing! Beach is disappointing but it's similar along that whole area, having stayed nearby previously. Pools are good. I don't think they're heated but they were warm when we were there. Plenty to keep kids occupied by the looks of it. Overall a good hotel, would stay again, but it could do with a bit of modernising to bring it to the level of the other mitsis hotels.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hols
Nice hotel in a good location .lovely food and good service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great vakation!!!!!
was very very good the staff was great maria from recepion and michalis f&b manager great . we come back again "!!!

6/10 Okay

curlieq42

Disliked: Cleanliness, room comfort
OK, WOULD TRY SOMEWHERE ELSE NEXT TIME
ALL INCLUSIVE BAR: Not really, they don’t carry a single top shelf booze, they don’t even carry all the Greek liquors, they only work off of a small recipe menu. MINIBAR: Bring your own bottle opener. Everything is old fashioned glass bottle & they don’t have openers to borrow. FOOD: If you’re gluten free & dairy free like me, there is nothing to eat for breakfast. “LunchBoxes” for take out are lame. Full lunch/dinner is good, contains both Greek & American dishes. Drink service 4 meals = horrible. I get my drink when I’m almost done eating, in a tiny glass, never get refills. DESK HELP: Very good. They helped with lots of questions, r very nice. Hotel exchanges up to $300 USD per room per day at better rates than airport. ROOM: ehh…. TV has less than 10 channels. Most porches are not private, you could hop 2 feet over a low wall INTO your neighbor’s room. Our locking screen door was broken. AC only has on/off button = too cold when on. Beds are 2 twin beds smushed together. Pillows r horrible / flat, had to ask for more so I could double them up & I still got neck pain. Bathroom had broken shower door & broken sink drain. Open sewer drain in floor causes room to smell like sewage. Rooms are loud, hallway is solid marble you hear everything. CLEANING LADIES: Horrible. All they did was make bed & remove trash. Floor, sink, tubs, etc. still dirty, toiletries never replaced EVEN when I asked nicely. One time cleaning staff left my door open while I was sight seeing for 8 hours! TOILETRIES PROVIDED: shampoo, shower gel, bar soap only. They charge 20E for pool towel, u get full refund upon their return. Reasonably priced gift shop open late. BUSINESS CENTER: yeah right. It’s really just free Wi-Fi in the lobby, no computers to borrow, no printer access. U pay for Wi-Fi in ur room.

8/10 Good

john2104

Liked: Cleanliness, staff & service, room comfort
Great trip
Hotel was nice and clean, food was fine as well. Staff was very good and friendly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORRYFREE TRAVEL
BEAUTIFUL LOCATION, EXCELLENT SERVICE SMILING PEOPLE ALWAYS READY TO HELP.

6/10 Okay

Raul, Switzerland

Liked: Staff & service
Not very impressed
The people is warm and in general terms try to give you a good attendance... The food kind of similar each day, so at the third one you want to take something different... The condition of the Hotel is good in the looby, but the room (at least the one that I got) it was kind of old... the beach is not at front of the hotel, so you have to cross the street to get there... perhaps is good if you want to go around going to other beaches were the sand and the lanscape is so beautiful, besides you can get good food.

2/10 Terrible

DANIEL, MEXICO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far away from what it says in the page
In brief, the Hotel is far away from being a 5 star hotel as it says in the page, the service provided and the facilities were really terrible, and the pictures they show were taken 15 years ago... I would strongly suggest to look for another option... there are many hotels that are much better...

8/10 Good

Sepp

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Großartige Anlage mit eingeschränktem Beachfeeling
Die Anlage insgesamt toll, allerdings strandmäßig nicht gerade das Beste- sehr eng und steinig. In der Umgebung bei anderen Hotels besser. Allinclusive sehr gut. Die Pools super, leider nur 18 Grad. Family Zimmer mit toller Aussicht- leider fehlt dort ein Schreibtisch.
Stayed 6 nights in Oct 2023
Response from MK on 28 Nov 2023
Dear SeppWe are extremely grateful that you took the time to send us your feedback regarding your recent stay at the Serita Beach Hotel.We are pleased to read that you found the hotel complex to be great overall and of course we take your notes for our improvement into account.Our ultimate goal is to ensure all our guests leave with fond memories and we hope we managed to achieve this.We remain at your disposal for your future travels. Best regards,The Hotel Management

10/10 Excellent

Dimitra

Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goede matrassen, schone kamer. Geen warm water en kon niet opgelost worden. We mochten in een andere kamer douchen.
Stayed 7 nights in Oct 2022
Response from mk on 1 Dec 2022
Dear guest,We would like to thank you for sharing with us your feedback on your recent stay.It is a pleasure to hear that you enjoyed your room. Hope to welcome you again in the future.Kind regards,The Hotel Management

10/10 Excellent

Elodie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe hôtel, nourriture excellente, personnel super notamment au bar de la piscine, et les femmes adorables à la crêperie pool, situation géographique excellente, tout est bien organisé. J'ai hésité longtemps car j'avais lu beaucoup d'avis négatifs qui à notre sens ne sont pas justifiés. Si possibilité nous y retournerons. Aussi facile de se baigner à la piscine qu'à la mer. Superbe séjour merci
Stayed 9 nights in Jun 2022
Response from mk on 6 Jul 2022
Dear Elodie, It is so wonderful to read your excellent feedback and we truly thank you for sharing this review with other travelers. Thank you also for your trust in our hotel Serita Beach. Your excellent remarks encourage us to continue the hard work. Hope to see you again. Best regards, The Hotel Management

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

sempere

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel confortable. Personnel extrêmement aimable et serviable. Restauration un peu décevante en revanche. Belles piscines très propres et délicieuses crêpes une bonne partie de la journée. Lieu très apprécié des enfants.
Stayed 3 nights in Oct 2020

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Jen, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel am Meer mit sehr gutem Service
Das Hotel liegt direkt am Meer, der Strand direkt vorm Hotel ist sehr steinig bis felsig. Allerdings fängt nicht weit vom Hotel ein schöner Sandstrand an. Dort findet man auch zwei Supermärkte und einige Restaurants. Der Pool ist sauber und gepflegt. Der Service an der Rezeption ist exzellent, besonders Anita hat uns sehr oft mit Rat und Tat zur Seite gestanden. Unser erstes Zimmer (121) lag direkt am Treppenhaus und war sehr hellhörig. Nach zwei Tagen durften wir in ein super schönes, ruhiges Zimmer (447) umziehen. Dieses lag im Nebengebäude direkt am Pool. Einzig die Matrazen waren sehr durchgelegen. Unsere Tochter (5) war völlig begeistert vom Kids Club. Hier haben Vicky und Sabri die Kids mit viel liebe betreut. Auch der rest des Animationsteams war sehr nett und gab sich viel Mühe.
Stayed 2 nights in Oct 2017

8/10 Good

Pete, Frankfurt

Liked: Cleanliness, staff & service
Älteres Hotel mit engagiertem Personal
Die Anlage ist zwar etwas älter aber im gutem Zustand. Das Personal ist sehr freundlich und sehr engagiert. Kleinere Mängel im Zimmer wurden sehr schnell behoben. Internationales Publikum mit hohem Anteil an russischen Touristen die aber nicht unangenehm auffallen.
Stayed 4 nights in Jun 2017
Response from Manager on 18 Jun 2017
Dear Pete, Thank you for taking the time to post your comments about your stay at the Serita Beach. We are very pleased to read that your stay with us was a very pleasant experience and we shall look into your constructive comments. We hope we will have the opportunity to welcome you back to the Serita Beach in the near future. Sincerely,

6/10 Okay

IAKOVOS

Disliked: Room comfort
not the expected
Καλο πρωινο, μετριο μεσημεριανο, κακκιστο βραδυνο. Αριστα τα θεματικα εστιατορια Asian & Italian, με πολυ καλες γευσεις και σερβις. Παρα πολυ καλο το σερβις του Σάκη στο pool bar. Καλοι εξωτερικοι χωροι και lobby.
Αγαπητέ κ. Ιακωβε, Σας ευχαριστούμε που αφιερώσατε χρόνο για να μας πείτε για τη διαμονή σας στο Serita Beach. Λυπάμαι που η εμπειρία σας δεν ανταποκρίνεται στις προσδοκίες σας. Επιτρέψτε μου να εκφράσω την ειλικρινή μου συγνώμη. Συνεχώς προσπαθούμε να ανταποκριθούμε στις ανάγκες και τις προσδοκίες σας. Ως εκ τούτου, τα σχόλιά σας είναι πολύ σημαντικά για εμάς. Σας παρακαλούμε να είστε σίγουροι ότι λαμβάνουμε τα κατάλληλα μέτρα για να αντιμετωπίσουμε το πρόβλημα και να αποφύγουμε τυχόν μελλοντικά περιστατικά. Ευχαριστούμε και για τα θετικά σαςς σχόλια για τα θεματικά εστιατόρια όως και για το pool bar Εκτιμούμε τον χρόνο που κάνατε να μοιραστείτε τις ανησυχίες σας και ελπίζουμε ότι θα μας δώσετε την ευκαιρία να σας εξυπηρετήσουμε καλύτερα στο μέλλον. Με εκτίμηση, Στέλιος Ταμπούκος Διευθυντής

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Sylvs, Marne la Vallée

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Cet hôtel ne mérite pas 5* !!!

8/10 Good

Anna, Hessen

Liked: Cleanliness, staff & service, property conditions & facilities
Toller Familienurlaub
Wir haben die Zeit mit unserem 2-jährigen Sohn sehr genossen. Die Anlage und das Personal waren sehr familienfreundlich. Die Meerwasserpools waren super und die Anlage ist angenehm weitläufig. Nicht nur das Buffet, sondern auch die Snacks an der Poolbar waren sehr lecker.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hoteldirektor ist sehr unfreundlich/das Personal nicht! Täglich gibt es reichlich Schweinefleisch-kaum Lamm oder Fisch. Zwischen Strand und Hotel liegt eine Strasse. Das Hotel hat einen Stern zuviel.

6/10 Okay

Verified traveller

10/10 Excellent

YORAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
חופשה נהדרת
חופשה משפחתית נהדרת במלון יפהפה ,נקי , מאורגן ומתוחזק היטב עם אוכל טעים ומגוון , פעילויות מגוונות וצוות מקסים ופעלתן.

8/10 Good

Helge Andre

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

SAGI

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

hamzeen, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hôtel , personnels exellent
j'ai bien aimé mon séjour. excellent pour ambiance familiale

6/10 Okay

Malo Vela, Pays Gallo

Liked: Staff & service
Etablissement simple, confortable et agréable
Comme de plus en plus souvent, en Grèce et ailleurs, le "ramage" n'est pas exactement à la hauteur du "plumage". La description extérieure (bâtiments, éclairage type "son et lumière", jardins et piscines) s'accorde mal avec la qualité très moyenne voire médiocre des produits servant de base à la prestation alimentaire (nourriture et boissons incluses) et avec la forte dimension de "cantine" (queue, bruit et odeurs) des restaurants principaux. C'est aussi le cas de Mitsis Serita Beach. En cette fin de saison, la gentillesse et le sens du service de l'ensemble du personnel ont compensé l'impression de "presque déjà fermé": à titre d'exemple, seul le restaurant principal est ouvert et assez vite lassant 3 fois par jour. De plus, une certaine désinvolture n'est pas absente quand des réservations sont confirmées 3 semaines à l'avance et les clients informés 2 jours avant leur arrivée!!! que l'hôtel sera fermé en cours de séjour et leur transfert effectué dans un autre établissement du même groupe hôtelier. Les conditions même du transfert étaient déplorables: un seul autocar, à l'état d'épave, pour ENTASSER les CLIENTS, debout, dans l'allée centrale. Cela nous a rappelé nos voyages d'étudiants en autocar de 3ème classe au Mexique, dans le sud de l'Inde ou en Afrique...il y a plus de ...30 ans!!! Quant à l'hôtel d'accueil -Mitsis Laguna Resort-, "plumagement," plus luxueux, il n'a pas davantage été "ramagement" à la hauteur de la situation (insonorisation, restauration).

8/10 Good

Swissness

Liked: Cleanliness, staff & service, room comfort
Erholsamer Urlaub mit Familie
Uns hat es im Grossen und ganzem sehr gut gefallen! Alle Angestellten sind sehr nett und hilfsbereit! Das Essen war gut, hat von Allem etwas, will heissen man findet immer etwas was einem passt. Wen es nicht stört, beim draussen essen von etlichen freilaufenden Katzen begleitet zu werden, die manchmal sogar auf den Tisch kommen, dann steht dem Vergnügen nichts im Wege :-) Das Hotel kann sich die zum Teil sehr unanständigen Feriengäste auch nicht aussuchen, war aber zum Teil sehr ärgerlich!! Aber wir haben uns dort gut aufgehoben gefühlt und uns gut erholt.

10/10 Excellent

Cyril, Blagny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour !
Très bon séjour! Le personnel est toujours à notre disposition pour la moindre question. Les piscines sont super. Seul bémol pour nous était les oreillers qui étaient très dur et gros (avec les problèmes de dos de mon mari ce n'était pas l'idéal). Je conseil cet hôtel pour les personnes ayant des enfants ! Et encore merci à toute l'équipe de Mitsis Sérita Beach !

10/10 Excellent

Eti, אילת

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
סריטה ביץ היה מעולה
היה מעולה, שירות אינטרנטי מעולה כך גם המלון... הופתענו לקבל מיניבר חופשי... תודה

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Marc - France

Liked: Cleanliness, staff & service, room comfort
Sympathique
Manque WIFI et rideau de douche dans bungalow. Hôtel très agréable en septembre. Personnel à disposition et aimable.