Lobby

Reviews of The Social Hub Groningen

3.5 out of 5
The Social Hub Groningen
Boterdiep 9, Groningen

Reviews

9.0

Wonderful

Rating 10 - Excellent. 301 out of 570 reviews" "
Rating 8 - Good. 221 out of 570 reviews" "
Rating 6 - Okay. 33 out of 570 reviews" "
Rating 4 - Poor. 10 out of 570 reviews" "
Rating 2 - Terrible. 5 out of 570 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Faris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay! Very clean, cool and vibrant!
Stayed 4 nights in Apr 2024
Response from Bryan Westra, General Manager on 24 Apr 2024
Dear Faris,Thank you for such a great review.We're jazzed to hear you found our place clean and vibrant, just like the colorful and trendy decor we've got going on! And speaking of service, our team is over the moon that you gave us a perfect score - we're always here 24/7 to ensure your stay is top-notch. We're glad the room amenities hit the mark; we do love to pamper our guests with those plush pillows and private bathrooms!We look forward to welcoming you back on a future occasion. Best wishes,Bryan Westra, General Manager

10/10 Excellent

Kick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern design, super clean, right downtown. Perfect place to stay in Groningen. Great city, great rooms, lots of fun
Stayed 2 nights in Mar 2024
Response from Bryan Westra, General Manager on 23 Mar 2024
Dear Kick,Thank you for this positive review of your stay with us.We're thrilled to hear you enjoyed the modern design and appreciated the cleanliness – our housekeeping team really does work their socks off to keep things spick and span! The fact that you found our location right in the hustle and bustle of downtown Groningen to be perfect is music to our ears. And isn't it great that our rooms can double as a cozy retreat after a day of fun in the city? We're all about those good vibes and happy times!Hope to see you again!Cheers,Bryan Westra, General Manager

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was full of college students that live there full time. This didn’t bother me, but it did add a level of noise in the common areas. The restaurant was a nice place to grab a meal.
Stayed 2 nights in Jan 2024
Response from Bryan Westra, General Manager on 4 Feb 2024
Dear Kerri, Thank you very much for your review.It's music to our ears that you enjoyed the restaurant and found it a great spot for a meal; our Work Café is indeed a lively place to dine and unwind. I see you noticed the vibrant atmosphere with the students around. While it does bring a dynamic vibe to common areas, we hope it wasn't too much of a bother and that it added to the unique charm of our hub.We're all about fostering a community spirit and I'm glad you got to experience a slice of that.We hope to see you again in the future. Kind regards,Bryan Westra, General Manager

10/10 Excellent

Oren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a perfect location
The room was well equipped and clean, the service was excellent, and the location is just perfect. We will definitely return.
Stayed 1 night in Jan 2024
Response from The Social Hub on 14 Jan 2024
Hello Oren,Thank you very much for your kind words. We appreciate your feedback.Until next time!Kindly,Team The Social Hub Groningen

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel. We had a great time there.
Stayed 1 night in Aug 2023
Response from Sophie Speelman, General Manager on 15 Aug 2023
Dear Maya,Thank you for positively reviewing your stay.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We can't wait to see you again.All the best,Sophie Speelman, General Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Social Hub Hotel
Fantastic hotel in central Groningen very easy too find and base a stay there.Room was amazing loved it and the staff wow amazing and very friendly staff 100% would stay again it’s got a great friendly vibe
Stayed 3 nights in Jul 2023
Response from Sophie Speelman, General Manager on 10 Jul 2023
Hi Stephen, wow! Your glowing review just brightened our day. Thank you!We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. Our team members enjoyed catering to your needs as much as you enjoyed your stay.We look forward to welcoming you again.Best regards,Sophie Speelman, General Manager

10/10 Excellent

Kieron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Sophie Speelman, General Manager on 11 Jul 2023
Hi Kieron,Thank you for sharing this review.We’re glad you had a great time with us; our team take great pleasure in going that extra mile for our guests to make sure they have a memorable experience.We can't wait to see you again.All the best,Sophie Speelman, General Manager

4/10 Poor

Marjolein

Liked: Cleanliness, property conditions & facilities
Bad AC - and they knew it. The Social Hub is a hopping place. The entree looks very ‘active’ and all the different places where you can sit and work or meet are great. The check-in was very pleasant and quick. The elevator was very slow. I was surprised there were not more elevators for the amount of people and rooms. There were stairs that I did take coming down from the 4th floor but that was not trivial, there was a certain route to be followed. The room was ok. I went to the room pretty late (I came from visiting at the hospital) and was tired and turned the lights and ac on with the room key in the slot. After an hour of mediocre sleep I woke up bathing in sweat. The room was really warm. The lowest the AC could be set to was 18C - in my recollection that should be colder but I was extremely tired. I tried opening the window for cooler air but that only worked if I kept the curtains open. The bright lights shining into my room were not helping my sleep either. By 2am I decided that the AC was not working correctly, the window and curtains open was not working either but what could be done in the night. I am in my pjs and so tired. I muddle through but it was not very pleasant. The next morning I walk by the reception to tell them about the AC and the response was: “Oh I am sorry, yes we knew the AC’s were a bit finicky but thought we had it fixed” So sorry, have a nice day. Do I want to stay here again? Not really.
Response from Sophie Speelman, General Manager on 5 Jul 2023
Dear Marjolein,We thank you for taking the time to share your feedback.We're glad you enjoyed our active atmosphere and found the check-in process smooth. We apologize for the inconvenience caused by the slow elevator and the air conditioning issue in your room. Our AC system is designed to maintain a temperature 3 degrees lower than the external temperature, but it seems like it didn't work as expected during your stay. We appreciate your feedback and will definitely look into this matter to prevent it from happening in the future. As for the elevator, we do have two of them in our building, but we understand that during peak times, they can get busy. We'll take your feedback into consideration for future improvements. It would be great to welcome you back real soon. Cheers,Sophie Speelman, General Manager

10/10 Excellent

Kimberley

Liked: Cleanliness, amenities, property conditions & facilities
I really liked the social environment, self-service laundry, super helpful staff, clean and quiet room. Very comfortable stay - highly recommend.
Stayed 1 night in May 2023
Response from Sophie Speelman, General Manager on 16 May 2023
Dear Kimberley,Thank you for your positive feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We are glad you found our hotel to be quiet yet well located for easy access to public transport.Please come to see us again very soon,Thanks again!Sophie Speelman, General Manager

10/10 Excellent

Nestan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2023
Response from Sophie Speelman, General Manager on 18 Apr 2023
Chère Nesta,Merci pour ton avis sympathique.Nous sommes ravis que tu aies passé un séjour sympathique parmi nous et apprécié la propreté impeccable des lieux.A très bientôt !Sophie Speelman, General Manager

8/10 Good

Charlie

Stayed 1 night in Jan 2023
Response from TW on 8 Mar 2023
Hi Charlie! Thank you for your lovely review. We are glad to see you've enjoyed your time with us. We hope to see you next time again! Kindly, The Social Hub Groningen

10/10 Excellent

Abdurrahman kadir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good, thank you!!
Response from The Social Hub Groningen Team :) on 29 Nov 2022
Hi there!Thanks for staying with us here at The Social Hub Groningen!Thank you so much for your kind words! It’s great to see you enjoyed our friendly atmosphere. Creating a space where all our guests feel welcome and part of this incredible community was always our main goal, so this review makes us super happy.We hope to see you around again! Until next time!Kind regards!

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel with a hub vibe. The rooms were clean and quiet, with sufficient room. The only let down is that the shower leaks into the main bathroom, flooding the bathroom floor. The social areas are great, and nice to sit downstairs to relax outside of the room. The gym was an added bonus.
Stayed 6 nights in Oct 2022
Response from Lizzie on 14 Nov 2022
Hi Victoria,Thank you so much for taking the time to leave us this review! We are so glad you enjoyed your stay with us! :) We hope to see you again soon. Kind Regards,LizzieThe Social Hub Groningen

10/10 Excellent

Andrew

Stayed 4 nights in Sep 2022

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hotel for 8 days and all was perfect. The staff was very friendly and professional. The rooms where clean and very comfortable. I really enjoyed my stay and I will definitely come back.
Stayed 8 nights in Aug 2022

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Holland.
Stay was excellent warm friendly welcome rooms clean and very comfortable. Spent a few days exploring the city. Good restaurants and bars plenty of shopping. Festival was ongoing so a great buzz around the city. Next time I'll hire a bike as it looks lots of fun whizzing around..
Stayed 4 nights in Aug 2022

10/10 Excellent

Tomas J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very inviting
Stayed 1 night in Aug 2022

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that the pillows were way too big and stiff but everything else was great. Everyone was so friendly and as a young female I felt safe.
Stayed 5 nights in Aug 2022

8/10 Good

Alicia, Princeton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Rahul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Lovely experience staying here. Comfortable stay and friendly staff. The place has a nice vibe to it.
Stayed 1 night in Jul 2022
Response from TSH on 8 Jul 2022
Hi Rahul, Thank you for your kind words! We really appreciate the time you took to let us know about your stay. See you back soon! Kindly, Bo, The Student Hotel Groningen

10/10 Excellent

ILIJA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from The student hotel - Groningen on 13 Jun 2022
Hi there, Wow! Thank you so much for the five stars. Seeing that you enjoyed your stay with us makes our day. We hope to see you back soon with us. Safe travels! Kind regards, The student hotel - Groningen

8/10 Good

Simone

Stayed 1 night in Jun 2022

10/10 Excellent

René

Stayed 2 nights in Apr 2022
Response from Tim on 28 Apr 2022
Hi Rene! Thank you so much for leaving this amazing review for us! We hope you've had the best stay ever at TSH! See you next time. :) Kindly, Tim | The Student Hotel Groningen

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2021
Response from TSH on 15 Nov 2021
Hi, No words needed! ;) Thank you, TSH Team

10/10 Excellent

M.E.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
Very conveniently located, clean, nice atmosphere and very friendly staff.
Stayed 1 night in Sep 2021
Response from TSH on 11 Oct 2021
Hi there, We are so glad you had such a nice stay! Thank you so much for letting us know ;) Hoping to see you back soon, TSH Groningen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
I didn't know The Student Hotels before, and was really amazed to discover the concept. The hotel was close to the center, comfy and clean. We used the huge parking lot nearby. Very friendly staff.
Stayed 1 night in Sep 2021
Response from TSH on 29 Sept 2021
Hi there! Thank you so much for your kind words, we are glad you've got to explore the hotel. We have many more amazing locations to check out! :) See you soon, TSH Groningen

10/10 Excellent

Aurel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Student Hotel Groningen, is a wonderful hotel
An excellent hotel, with nice and polite personnel.
Stayed 11 nights in Aug 2021
Response from TSH on 5 Sept 2021
Hi there Aurel! It's great to hear about your stay! Even more awesome is dat you had wonderful time with us :) Hoping to see you soon, TSH Groningen

6/10 Okay

Ayse

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
:)
Really nice. The food in restaurant was great and the beds were very comfy. The bathrooms were nice and the rooms were designed well.
Stayed 7 nights in Aug 2021

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from TSH Groningen on 9 Aug 2021
Hi William, Thanks for the 5-star review, amazing! Hope to see you again soon. Kind regards, TSH Groninge

6/10 Okay

Jimmy van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

6/10 Okay

Darren

Liked: Room comfort
Disliked: Staff & service
Never Again
I came to this hotel hoping for a good nights sleep. The first night there was constant noise from drunk people in the courtyard outside until 5AM. My window was closed. I’m not a light sleeper. I went downstairs at 5 AM because I had given up on getting any sleep, the receptionist was very rude to me, spoke to me like I was a criminal. Note: I have been a customer of The Student Hotel for 5+ years and stayed in multiple locations, some more than once. Due to this experience I will never again use one of these hotels or their restaurants. Also you might want to consider replacing the filters on the ventilation systems or increasing the cleaning schedules because the levels of dust in the air and on surfaces throughout the hotel was very bad, especially in this time of a pandemic the air quality is so important.
Stayed 2 nights in Apr 2021
Response from TSH Groningen on 6 Apr 2021
Dear Darren, I’m very sorry to hear you had such a bad experience with us last week! You should have had the best night you ever had in TSH. Not any bother of bad ventilation and rude behavior. Drunken people on private ground is not what we want for your quality of sleep. Thank you for high lighting this issue. We can take immediately action! I understand it wont make up for the lost sleep you had. I hope we can give you another chance for the TSH experience you had before. Please contact me directly on: paul.dijkstra@thestudenthotel.com Ass. Hotelmanager

8/10 Good

Edwin

Travelled with family
Stayed 1 night in Aug 2020

2/10 Terrible

octavian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020

4/10 Poor

Quinten

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy
Super place in the middel of the city, easy and safe parking.
Stayed 2 nights in Nov 2019

10/10 Excellent

Helen

Stayed 3 nights in Nov 2019

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Groningen
A quirky hotel close to the centre and all amenities. Lovely staff and comfortable beds.
Stayed 7 nights in Oct 2019

8/10 Good

Eric

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great spot in Groningen
Lovely spot, and close to center of town. Friendly reception and service throughout the hotel. Excellent facilities. Alas, the cleanliness and housekeeping is not up to the same standard as the rest of the hotel.
Stayed 5 nights in Aug 2019
Response from The Student Hotel Groningen on 21 Aug 2019
Hi Eric, Thank you for your review, we really appreciate it. We are very happy to hear that you enjoyed your stay and that you are pleased about our service. Unfortunately that the housekeeping did not live up to the standard we want, we appreciate your feedback. We hope to welcome you back. Greetings, The Student Hotel Groningen

10/10 Excellent

gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Fantastic hotel, awesome staff and good quality food. Highly recommend staying here.
Stayed 1 night in Jul 2019
Response from The Student Hotel Groningen on 8 Aug 2019
Hi Gregory, Thank you for the super kind review! Hopefully we can welcome you again soon! Happy travels, The Student Hotel Groningen

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Will never come back again
Slow check in and no standardised procedure. Other customers were provided with 2 room keys but my husband and only have one. Others had welcoming drinks but not for us. Racial discrimination? Very nice shower. When we were in a hurry to check out, it was found that the elevator was under maintenance but no instruction how to locate another lift. We stayed on 7/F and could hardly take 2 big suitcases down to the lobby on our own. Trapped on the 7/F and had to wait for the staff to take us to the hotel lobby. Very angry!
Stayed 1 night in Jul 2019
Response from Assistant Operations on 4 Aug 2019
Dear Traveller, We’re sorry to hear that you had a bad experience during your stay. Everybody should love everybody, like the signs on the outside of the hotel. TSH is open minded for every individual. We are sorry that we didn’t give you this feeling by the check in. We try to give everybody a special check in with candy and personal service. For example by walking with you to the elevator. Unfortunately we could not provide everybody a free drink because this is a special service given by some tour operators. The elevator had its maintenance. You're absolutely right that a notification wasn’t enough. We should have put arrows on the elevator. Nonetheless, we hope you had a wonderful trip. With all best regards, The Student Hotel Groningen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had good time and Ms Sanee was helpful all time . Thanks a lot for the service
Stayed 1 night in Apr 2019
Response from The Student Hotel Groningen on 4 May 2019
Hello! Thanks for taking your time to leave us this great review! Our team is here to help and to make your stay as fun as possible, so it’s amazing to read that you enjoyed your time with us! The team will be happy to hear it. Until the next time, The Student Hotel Groningen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Laila

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best accommodation in Groningen by a country mile
Best place I've stayed in Groningen so far. Unbelievably friendly staff and great vibe to the place. Love it.
Stayed 2 nights in Nov 2018

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally fab
Stayed 1 night in Nov 2018
Response from Jasper - The Student Hotel Groningen on 12 Nov 2018
Hi there Irene, Thank you for your fabulous review. Hope you enjoyed your stay in Groningen. All the best.