Gruda Holidays

The Great. This property is in Cavtat a 30 minute distance by car from Dubrovnik. It is a beautiful town, quite and nice. The property is gigantic, with rooms that are remodeled as you can see in the photos. It has access to the sea (both sides) which is great and beautiful. The good. The food (breakfast has a huge selection of things to try Gluten and dairy free), the sauna and steam room are in good conditions. The BAD. The personnel were not friendly or caring at all. You have to ask for fresh coffee otherwise they will serve you coffee already made, the lobby is so wide and empty, the same with getting access to the pool, it is kind of weird.

Clean breakfast and dinner very good . Staff friendly and helpful We had a pleat time thank you

The property itself is lovely, but it falls well short of the four-star experience one would expect. Unfortunately, the most disappointing aspect of our stay was the reception team’s leadership. The management came across as condescending and lacking in basic empathy—a stark contrast to the warm hospitality one hopes for. It’s a real shame, because the hotel has so much potential. The cave bar is stunning, and the sea swimming area is a slice of natural paradise. But a hotel is only as good as its people, and in this case, the reception management seriously lets it down. A sad and frustrating experience overall.

The Hotel is beautiful! But I must make mention of one employee in particular who went above and beyonfld to make sure I git exactly what I wanted and paid for! Manuela was outstanding and knows exactly what GOOD customer Service means to the hotel industry! Thank you so muchManuela! I will see you again! 😊