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Reviews of Radisson Hotel Tapatio Guadalajara

4.5 out of 5
Radisson Hotel Tapatio Guadalajara
Carretera Chapala Km. 6.5, Tlaquepaque, JAL

Reviews

8.2

Very good

Rating 10 - Excellent. 544 out of 1006 reviews" "
Rating 8 - Good. 213 out of 1006 reviews" "
Rating 6 - Okay. 99 out of 1006 reviews" "
Rating 4 - Poor. 76 out of 1006 reviews" "
Rating 2 - Terrible. 74 out of 1006 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Juan, Covina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 2 nights in Feb 2024
Response from Antonio Vázquez on 22 May 2024
¡Juan, muchas gracias por tomarte el tiempo dejarnos un comentario! Nos ayudaría mucho saber que fue lo que paso para poder tener un panorama sobre tu experiencia en concreto con el staff.

2/10 Terrible

Fernando Santiago Montiel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not WiFi very bad restroom not good
Stayed 5 nights in May 2024
Response from Antonio Vázquez on 21 May 2024
We are reviewing this situation to resolve this issue. We continue working to give you an unforgettable experience

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Antonio Vázquez on 19 May 2024
¡Fue un placer tenerte con nosotros! ¡Te esperamos de vuelta Victoria!

8/10 Good

amalia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The check in was a little stressful because we we're told they might not have rooms available. When dinning on the resort the staff were a little rude and for us being in the dinning area alone for dinner 2 times our food took forever to come out and was under cooked. When we asked for anything we were ignored. Disappointed
Stayed 1 night in May 2024
Response from Antonio Vázquez on 14 May 2024
This is definitely not the standard we offer to our guests, we are escalating this situation to review this situation.We appreciate you taking the time to leave us a review, this helps us improve our service.

10/10 Excellent

Yazmin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean, plus the service is great
Stayed 1 night in May 2024
Response from Antonio Vázquez on 12 May 2024
Thank you so much for your kind words! We're delighted to hear that you found everything clean and enjoyed our service. We strive to provide a top-notch experience for all our guests, and it's wonderful to know that we hit the mark with you. We appreciate your positive feedback and look forward to welcoming you back again soon!

2/10 Terrible

Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly outdated
Stayed 1 night in May 2024
Response from Antonio Vázquez on 7 May 2024
¡Gracias por el comentario, Jean! Nos encantaría saber si hay que pudiéramos mejorar.

10/10 Excellent

Yaritza

Stayed 1 night in Apr 2024
Response from Antonio Vázquez on 22 May 2024
¡Yaritza agradecemos mucho el tiempo que te tomaste en dejarnos este comentario! ¡fue un placer tenerte con nosotros, te esperamos pronto!

2/10 Terrible

FERMIN

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Estoy disgustada porque olvidé mi sombrero y avise horas más tarde de mi salida y pedí que me lo guardaran para el domingo 3 días después, porque volvería a hospedarme ese día, y cuando volví al hotel , me dijeron que no estaba en el lugar la persona que tenía la llave en donde lo tenían y que no podían dármelo , no entendí porque fue complicado entregarme algo que olvidé 😠
Stayed 1 night in Apr 2024
Response from Antonio Vázquez on 30 Apr 2024
¡Estamos revisando, está situación! Para nosotros es importante salvaguardar tus pertenencias, y contamos con protocolos para poder tener seguras tus cosas. ¡lamentamos el mal entendido!

8/10 Good

Ireneo

Stayed 1 night in Apr 2024
Response from Antonio Vázquez on 19 May 2024
¡Gracias por tomarte el tiempo de dejarnos tu calificación!

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent, but the last night I was there,a couple was fighting, screaming and hitting the wall, I went to the lobby and told them what was happening to please do something and they never did because the couple was doing that all night
Stayed 3 nights in Apr 2024
Response from Antonio Vázquez on 28 Apr 2024
Esther, sentimos mucho que hayas pasado por esta situación. Estamos haciendo lo posible para revisar que fue lo que paso. Te pedimos una disculpa por el inconveniente.We greatly appreciate your visit and comment!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay everything was on point food was great
Stayed 1 night in Feb 2024
Response from Antonio Vázquez on 28 Apr 2024
¡muchas gracias por tu visita y tu reseña, Luis! Fue un placer tenerte con nosotros. ¡te esperamos pronto!

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 3 nights in Feb 2024
Response from Antonio Vázquez on 28 Apr 2024
¡Gracias por tu calificación, Emanuel!

4/10 Poor

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 13 nights in Apr 2024
Response from Antonio Vázquez on 28 Apr 2024
¡muchas gracias por tu calificación, Laura! nos encantaría saber en que podemos mejorar para ofrecerte una mejor experiencia en tu siguiente visita.

8/10 Good

Juan

Liked: Cleanliness, staff & service
Outdated
Stayed 4 nights in Apr 2024
Response from Antonio Vázquez on 26 Apr 2024
¡Gracias por tu comentario! nos encantaría saber en que podemos mejorar, para darte una mejor experiencia en tu siguiente visita.

10/10 Excellent

hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
QUIET AND CLEAN
Stayed 3 nights in Apr 2024
Response from Antonio Vázquez on 26 Apr 2024
¡mil gracias por tu comentario! ¡Te esperamos pronto Hector!

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Outdated furniture and old. Amazing views but it needs to be updated.
Stayed 2 nights in Apr 2024
Response from Antonio Vázquez on 24 Apr 2024
¡Gracias por tu comentario, Rebecca! Estamos trabajando para actualizar el hotel y las habitaciones, seguro que cuando vuelvas tendrás una mejor experiencia.

2/10 Terrible

Sergio, Oxnard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is old. We walked into our room and there was a dead cockroach on the floor, AC did not work. Called front desk and they never came to look. Had to go to the front desk and request a different room. Went to the new room and the AC also did not work. Third room, the AC worked but in the middle of the night we woke up and there was a cockroach climbing the side of the bed. Also there was a dead smashed cockroach on the wall. Our other members found a tarantula in their bathroom. Would definitely not stay here.
Stayed 1 night in Apr 2024
Response from Luis Vázquez on 16 Apr 2024
I am sorry to read about this inconvenience, we are definitely working to review this situation

10/10 Excellent

Mario, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Antonio Vázquez on 14 Apr 2024
¡Gracias por toamrte el tiempo de dejarnos un comentario!, ¡te esperamos de regreso, Mario!

10/10 Excellent

Evgeny

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Antonio Vázquez on 11 Apr 2024
¡Mil gracias por tu visita y comentario, te esperamos con mucho gusto de regreso!

8/10 Good

Ana Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Antonio Vázquez on 6 Apr 2024
¡Gracias por tu visita Ana!, nos encantaría conocer tu opinión con respecto a tu estadía. De esta manera podríamos mejorar tu experiencia la próxima vez que nos vistes.

6/10 Okay

Ofelia

Stayed 1 night in Mar 2024
Response from Antonio Vázquez on 24 Apr 2024
¡gracias por tomarte el tiempo para calificarnos, Ofelia! nos gustaría saber en particular si hay algo que afectará tu estadía con nosotros.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, eccept towels were to rought .
Stayed 1 night in Mar 2024
Response from DG on 3 Apr 2024
Thank you for staying here

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent services
Stayed 2 nights in Mar 2024
Response from DG on 1 Apr 2024
Muchas gracias por hospedarse con nosotros

10/10 Excellent

Leslia

Stayed 3 nights in Mar 2024
Response from Luis Vázquez on 16 Apr 2024
¡muchas gracias por tomarte el tiempo de calificarnos!, ¡te esperamos pronto Leslia!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service
I believe the hotel needs to be upgraded, but overall the staff was great. What I liked about it is the hotel is located at a private neighborhood over the hill and you have the beautiful view of the city of Guadalajara.
Stayed 2 nights in Mar 2024
Response from DG on 27 Mar 2024
On behalf of the entire team, we thank you for your review. Of course, improvements will be taken into account to guarantee 100% satisfaction on your next visit.

10/10 Excellent

Jorge S

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, beautiful view, quiet
Stayed 3 nights in Mar 2024
Response from DG on 19 Mar 2024
we really appreciate your comments, thanks for staying with us

2/10 Terrible

Ana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from DG on 19 Mar 2024
Hola, gracias por hospedarse con nosotros, le recordamos que todos nuestros canales de comunicación se encuentran abiertos para saber como pudimos haber mejorado su experiencia durante su estancia con nosotros. Saludos.

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alot of the hotel was really good: price, cleanliness, on site restaurant and quiet. But the door to my room felt very flimsy, like a good gust of wind or a simple shoulder shove could knock it down, it's a secluded area so I wasn't too worried. The biggest annoyance was my room key not working 4 times, it was a quick fix but having to return to the front desk 4 times was very irritating.
Stayed 4 nights in Mar 2024
Response from DG on 11 Mar 2024
Hello, we are very sorry to hear that you were struggling with the door, we will take steps to change the lock situation in that room so that you do not feel unsafe again. We hope you visit us soon, Regards.

8/10 Good

Analaura

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property has cero accommodations for people with disabilities
Stayed 1 night in Mar 2024
Response from DG on 4 Mar 2024
We are very sorry that we were not the hotel you required.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Place is ok secure but outdated
Stayed 1 night in Jan 2024
Response from DG on 4 Mar 2024
Thank you for choosing us

10/10 Excellent

Reginaldo

Liked: Amenities, property conditions & facilities
Nice view good size rooms
Stayed 5 nights in Feb 2024
Response from DG on 24 Feb 2024
Thank you for your comments.Best Regards

10/10 Excellent

Francisco, Los Banos

Stayed 3 nights in Feb 2024
Response from DG on 20 Mar 2024
Muchas gracias por su preferencia, Saludos!

8/10 Good

Sandra, Quartz Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from DG on 22 Feb 2024
Muchas gracias por su preferencia

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem I had was no ice machines other than that it was wonderful
Stayed 3 nights in Feb 2024
Response from DG on 19 Feb 2024
Thank you so much for staying here

10/10 Excellent

María y.

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DG on 19 Feb 2024
Gracias por su preferencia

4/10 Poor

Joel

Liked: Staff & service
Disliked: Property conditions & facilities
Ghost hotel
This whole place looks like it's been abandoned. None of the maintenance has been done no landscaping the walls haven't never been painted in years. The pool was dirty, the room smelled like the carpet was moldy. Power went out while we were there would not recommend a new one. This used to be one of the top hotels in Guadalajara. Now it looks worse than any motel 6
Stayed 1 night in Feb 2024
Response from DG on 16 Feb 2024
Dear guest, we are very sorry for the situations that you mentioned that occurred during your stay, rest assured that it is not our hallmark and we are more than sorry and we offer you a sincere apology.

8/10 Good

Jamil

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating to my limited Spanish. I didn’t get to utilitize room service if your room isn’t in same building you either have pay cash or go get food. My room was very nice but super cold I called to ask for someone show me how turn on heat no one came but I figured it out. One thing to note the doors are wood and seems like they cut out portion to put metal lock that doesn’t seem that sturdy if someone wanted to get in. And with that being said around 11 at night someone was knocking on my door I couldn’t see out peep hole because it was foggy I called front desk reported it and didn’t happen again but it did frighten me a bit
Stayed 1 night in Feb 2024
Response from DG on 16 Feb 2024
Dear guest, we are very sorry for the situations that you mentioned that occurred during your stay, rest assured that it is not our hallmark and we are more than sorry and we offer you a sincere apology.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in GDL
Stayed 1 night in Feb 2024
Response from DG on 16 Feb 2024
Thank you for taking the time to leave us a comment.

8/10 Good

German

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This place is up on hill, with great views, in the middle of un upscale residential area, but next to a slum. Furniture is beaten down and outdated. Also, you have to drive like 5 Km south to go north (or cross through the slum)
Stayed 1 night in Feb 2024
Response from DG on 16 Feb 2024
Thank you for taking the time to leave us a comment.

10/10 Excellent

Francisco, Los Banos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good place to stay beautiful views to the city of Guadalajara.. We enjoyed everything great food at the Hotel restaurant specially the buffet in the mornings. good service at the restaurant. We sure going to stay here in our next visit to Guadalajara
Stayed 4 nights in Feb 2024
Response from DG on 16 Feb 2024
thank you so much for staying here

10/10 Excellent

Blanca

Stayed 2 nights in Feb 2024
Response from DG on 20 Mar 2024
Un honor para todo el equipo radisson saber que su estancia fue placentera, le enviamos un cordial saludo.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DG on 6 Feb 2024
El Hotel Radisson Tapatío agradece su preferencia

8/10 Good

Jorge

Stayed 1 night in Feb 2024
Response from DG on 20 Mar 2024
Gracias por hospedarse con nosotros, esperamos nos visite de nuevo pronto!

10/10 Excellent

moises

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from DG on 6 Feb 2024
Gracias por hospedarse con nosotros

8/10 Good

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wish their was more restaurants. One of the servers was kind of rude. But overall good place to stay
Stayed 3 nights in Jan 2024
Response from DG on 31 Jan 2024
Thank you for your comments

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from DG on 31 Jan 2024
Gracias por hospedarse con nosotros

8/10 Good

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I was pretty skeptical about staying here at first! But every thing turned out awesome. They checked us in 2 hours early. The young lady at the front desk was very nice and polite. The rooms are outdated but everything looked clean. I normally undo the bed to check for any bugs. We had an awesome city view and it was very nice and quiet. Taxi always available. Had breakfast at their restaurant. Food was ok. But everyone there was very nice and friendly. We had a late flight and wanted to kill time in Tonalá. They offered to keep our luggage free of charge after checkout for a couple of hours. It is kind of out of the way and not within walking distance of anything. Thanks to all the staff! Everyone was nice, friendly and professional.
Stayed 1 night in Jan 2024
Response from DG on 30 Jan 2024
Hello!The entire Radisson Tapatío team feels quite flattered by your comments, it makes us more than happy to know that everything was pleasant during your stay with us, of course we remain willing to continue improving our service so that the next time you visit us, everything is even betterGreetings

10/10 Excellent

Richard Allen

Stayed 6 nights in Jan 2024
Response from DG on 25 Jan 2024
Thak you for staying here

10/10 Excellent

NIEVES, GONZALES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views to the city of Guadalajara
Stayed 1 night in Jan 2024
Response from DG on 23 Jan 2024
Thank you so much for your comments

8/10 Good

Yesica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DG on 23 Jan 2024
Muchas gracias por hospedarse con nosotros, le esperamos pronto.