Guanabano Beach

I am a Prestige Club member but used Expedia to book because I had credits. They would not let me utilize most of my benefits because of it and we had to move rooms because the TV wouldn't work and woke up to a huge roach in the room. Everything they asked me as a member that I wanted for my birthday trip was never given: no snacks, no fav drinks, no birthday gift or dessert like usual. I asked for a bottom-floor room since there are only stairs and got booked on the top floor. It was not a very good experience at all. I won't go back to this resort even though it was my 3rd visit.