San Rafael del Yuma Holidays

I think it would be the best resort if the food was tasteful and more options and different everyday… if the pool were cleaned… the room smells weird and cleaning. The staff were mean

El hotel es precioso, las habitaciones super espaciosas, el trato fue espectacular. Los restaurantes son exquisitos. Definitivamente volveria,

We chose Hard Rock to celebrate my wife’s birthday, and our first stay was disappointing. Our friends were also first-time guests with the same room type, but they received complimentary champagne, desserts, and a discount on their stay that they said was for being first-time visitors. We received none of those perks. I had told the staff we were celebrating my wife’s birthday, which made the difference in treatment especially disappointing. When I raised these concerns at the end of our stay, I felt ignored. The room also had several problems. There was mold in the shower, and water leaked into the sink area whenever we showered. We had to put towels down to keep the water from spreading. Our room keys also stopped working because the door’s reader wasn’t functioning properly. Between the room conditions, access problems, and lack of response from staff, this was far from the birthday experience we had hoped for. We expected a clean, functioning room and attentive, consistent service.

Staff was excellent