Gurnigelbad Hotels

"There was no refrigerator in the room. The room was nice with high ceiling, but the space was not utilized well."

"The staff at this hotel are so nice and friendly. The kitchen/common area is very efficient and well decorated. "

"Room was supposedly a premium room but was small with minimal views of surrounding rooftops. Breakfast was decent but not outstanding. Bar was limited "

"We drove the whole day from Amsterdam to get to this hotel. When we arrived, the hotel was completely closed with no staff available to help us. We had to drive back and look for another hotel late at night. This is the first time I have ever seen a hotel completely closed without any staff at all. On top of that, I asked for a refund because we received no service, but they refused to refund my money. Very disappointing experience."

"Breakfast was weird, and wasn't the greatest and clearly tailored to the asian market whilst not getting the basics right for the european aspects. Hot options were also cold. Maintenance is poor, when I checked into the room, the faceplates from the electrical sockets had completely fallen off exposing a live socket. Fortunately I was moved straight away. The lift had a flickering main light on arrival and the next day the bulbs had blown, meaning the lift was dark other then the light from the button. The staff were extremely friendly and helpful, however the hotel suffers from an identity crises with different branding in places. Easily resolved by switching off the digital displays with the old branding, which are also advertising an non existing evening dinner service. The restaurant is apparently undergoing some refurbishment although this is not evident with no works ongoing so I question whether its actually a staffing issue. Views are absolutely stunning and the bed comfortable, its just a shame the other aspects of the hotel dont match. Has alot of potential if done right!"

"Excellent location for shopping and restaurants and very comfy bed all at a reasonable price. Wifi good. Note however that room air conditioner not working while outside air is "fresh" according to staff, but room was a bit warm so we had to open windows. The only problem with that is the noise all night from the street. Which probably explains why the hotel provides ear plugs next to the bed."

"Great location in Bern near to the train station and right in the centre of Bern's Old Town. The staff were helpful especially Charles who helped with restaurant bookings and other queries. The rooms were nice and cleaned to a a very good standard. I would highly recommend staying here."

"Friendly staffs, great location, clean room Even offers free city pass during the stay. Overall, it’s a great stay in Bern. It would be even better if the room is equipped with a mini fridge. "

"Fantastic location, personal was always available when needed them, the breakfast was consistent, delicious and diversified. The joy of a four days stay there was incredible!"