Gutierre-Muñoz Holidays

The front desk staff was amazing and helpful in every way. Our junior suite felt like a true suite. With two baths, we loved that. I do have some constructive feedback. The mis matched light bulb colors were hard for the eyes. No facial tissue is a real miss for such a nice hotel. Finally, as English speakers, having zero tv channels for us is another real disappointment. We tried both tvs with no luck. Front desk was sure that they were available, but they need to review and resolve. CNN or BBC international would be great additions. Location is fantastic. The staff and location plus room size gets you 5 stars as we were able to find other entertainment options. Thanks again to all of the staff.

Amazing stay, very careful staff waited for a cab and gave me breakfast on my way to catch an early morning flight. I wish I could stay longer due to it’s proximity to all sites in Madrid. I will definitely come back. Thank you for providing me with a wonderful stay.

Hotel was fantastic, however 2 things were unacceptable... 1) We had the family room, and after traveling ALL day in 101 degrees, one side didn't have air, so we did NOT have a good nights sleep. 2) We got in late and got up to the rooftop at 10:30pm for dinner/drinks (our last night in Spain). While we appreciate expedited line placement, we were not acknowledged for drinks or order for 25+ minutes~

Very friendly staff. Close to Chmartin train station

I have never stayed in a hotel that 2 minutes after you make a call for particular service that staff was already on top of it. Amazing treatment, amazing service, I really really enjoy the area. This property is a must